Assignment Leadership in Business Alan Joyce - Desklib
Added on 2020-04-01
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RUNNING HEAD: Leadership in BusinessLeadership in BusinessAlan Joyce, CEO Qantas
Alan Joyce, CEO of Qantas1Leadership and leaders’ approach are always a matter of study. From time to time, manyleaders came in business world and revolutionised the context of leadership. Through thiseasy leadership of Alan Joyce has been discussed and analysed. Alan leadership journey istruly inspirational as from working class family to the corporate leader, through-out thejourney he made himself as an example of honest, humble, result-oriented and open tolearning leader. His leadership is always focused for better achievement of organisationalobjectives and people orientation (Goleman, Boyatzis, and McKee, 2013). Alan Joyce is an Irish-Australian Businessman and now the Chief Executive Officer ofQantas. He was born in Tallaght, Ireland in 1966. His father was a worker in TobaccoFactory and mother was a cleaner. In 1986, he was graduated from Trinity College, Dublinwith specialisation in Physics and Mathematics. In 1987, he completed his Masters inManagement Science form Trinity College, Dublin. He is also a Fellow of the RoyalAeronautical Society (BCG 2010). He started his career in Aer Lingus, which is a FlagCarrier of Ireland; he worked there for eight years and worked in different functional areaslike sales, marketing, operation, fleet planning, information technology, network planningand many others. In 1996, he left Aer Lingus and joined Ansett Australia. There he worked innetwork planning, network strategy function and in schedule planning. Then he left AnsettAustralia in 2000 and he joined Qantas. He led network planning, network strategy functionand in schedule planning in Qantas. Then in 2003, he appointed as Chief Executive Officer ofJetstar, which is a subsidiary of Qantas. After three years, in 2006, he was appointed as ChiefExecutive Officer of Qantas (BCG 2010).During his tenure in Qantas, he seen and experienced different big transformations companywide and industry wide. He has gone through the phase where Qantas has experienceddifficult time. He managed the revenue growth, diversification and expansion for Qantas inmany aspects. He led the outstanding financial performance in 2016, which is the bestperformance in 96 years old history of Qantas. Also, in his leadership Qantas touched a newhigh of customer satisfaction and employee engagement. During his Jetstar journey, he wasthe man behind establishing the well appreciated operations through-out Australia and Asia.In 2015, his outstanding contribution in Aviation field has been recognised. He was named as“Airline CEO of the year” by CAPA centre. He is also announced as the most influential gayleader for two years in OUTstanding/Financial Times list of "Top 100 Leading LGBTExecutives". His considerable contribution towards aviation industry, tourism industry,
Alan Joyce, CEO of Qantas2gender equality, inclusion and diversity, supporter of Indigenous education and communitynamed him as Companion of the Order of Australia (AC) in 2017 on Queen's Birthday.Apart from his CEO Job in Qantas, he is conferred with different roles such as Director of theBusiness Council of Australia, Member of the Male Champions of Change and Ambassadorof the Australian Indigenous Education Foundation (Qantas 2017). Leadership and the way of leading by Alan Joyce explain how leadership can transform anorganisation from an underperformer to an extraordinary performer. He always has the beliefthat good leadership is on the basis of a great vision, strategy and a well-directed team. He isa supporter of diversified management team. According to Alan’s understanding, a goodmanagement team should be comprised of different team members from different educationalbackgrounds, education and skills (Fairhurst and Connaughton, 2014). A diverse team willenable a broad view on any aspect of leadership in managing a business organisation. He ledhis team through empowering them and allowing them to ask question. He motivated histeam for entrepreneurial steps but always guided for calculated risk. He made himself as acollaborative, open and honest leader for his people. Regarding mistakes, he alwayssupported the view of accepting mistakes and owning mistakes and learning from them. Incrisis situation he led his team towards desired result through focusing on what is unknown.Alan transformed Qantas with his commendable leadership and proved himself as aTransactional Leader who always delivers best result for the organisation (Carter and Greer,2013).Leading business organisation in an influential way shows the leadership attributes of anybusiness leader. There are various leadership theories and approached are in practice,amongst all Transformational and Transactional Leadership is widely practiced.Transformational Leadership style depends on inspiring followers and motivating them toachieve more (Deichmann and Stam, 2015). Other side Transactional leader provideguidelines; and manage, organise, directs and controls their followers to achieve the desiredgoals. Both leadership styles have their own limitations and benefits. In real business world,combination of transformational and transactional leadership works best and Alan Joyce isthe best example who has the balanced leadership approach in leading his organisation(McCleskey, 2014).
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