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Assignment: Management & Operations

Added on - 23 Nov 2020

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Management and OperationsINTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................31. Introduction to organisation and its management structure...............................................................32. Roles of manager in the Marks and Spencer are defined below:.........................................................43. Analyse differences of managerial functions and leadership roles by effectively applying a range ofmanagement theories and concepts......................................................................................................54. Examples of different situations in your organization and examine how the roles of a leader andfunctions of a manager apply in those situations....................................................................................65. Different management and leadership theories to your chosen organization to support growth andsustainable performance.........................................................................................................................76. Strengths and weaknesses of different theories and approaches.......................................................97. Conclusion...........................................................................................................................................9TASK 2........................................................................................................................................................101. Operation management and its key approaches adopted by an organisation...................................102. Roles and responsibilities of managers and leaders in successful management of the operation ofyour organization...................................................................................................................................113 Examine the importance and value of operations management in attaining business goal...............124. Evaluate how managers and leaders could be effective in improving operational efficiencies tosuccessfully meet business objectives...................................................................................................135 Illustrate factors present in the business environment which impact upon the operationalmanagement and decision-making of Leaders and managers...............................................................136. Include critical evaluation of the application of operations management to manage the factors thatimpact on the wider business environment..........................................................................................147. Conclude and suggest recommendations for future improvements to be taken by the organization................................................................................................................................................................15REFERENCES..............................................................................................................................................16
INTRODUCTIONManagement and operation is very important for an organisation as it carry out differentfunctions in order to utilise resources in an effective way so that customer needs can be met(Aldertonand Saieva,2013). Marks and Spencer is British company which was established in1884and since then they are delivering best quality services and facilities. Thus, WorldwideM&S is known for providing high quality clothing and home product. The main branch of therespective undertaking is located in Westminster, London.This report will discuss about the role of leader and function of manager according todifferent situation within the organisation. Along with this, various approaches of operationmanagement is studied which will help in reducing production wastage as a result, it willultimately enhance productivity. Moreover, it also states about importance of operationmanagement with different style of leadership. Lastly, it talks about various externalenvironment factor which affect working environment of the business.TASK 11. Introduction to organisation and its management structureMarks and Spencer is world-wide recognised for providing qualitative product in the field ofclothing, luxury food products and home products. Company serve worldwide and around84,939 employees work for providing benefits to the organisation. Flat organisation structure isfollowed by Marks and Spencer in their working, under which limited control is shown by toplevel management and front line managers.In this structure there is less or no level ofmanagement between management and employees. It is beneficial for the respective companybecause it improve communication, low operation cost, motivate and satisfy employees.Thiswas adopted by organisation so that employees get more involved in decision making andworking of the firm.Managers:Managers mainly perform five functions in an organisation such as planning,organising, staffing, directing and controlling and majorly all the activities are performed underthis(Omansky and Kanner,2014). Managers are present on various levels of the organisation inorder to manage working of various departments such as finance manager, general manager,marketing manager, project manager and many more types of manager is present.
Leaders:They are the one who guide team members so that work can be done and businessobjectives are achieved.Leaders play an important role in motivating staff so that they cansupport business in achieving goals and targets. Main aim of leader is to inspire and influenceemployees in such a way that they make effective performance which directly increase businessproductivity.2. Roles of manager in the Marks and Spencer are defined below:Planning:Manager plan the operation of business in such a way that it help inaccomplishment of the business objective.Resource allocator:It is duty of manger to allocate resources such as fund; machine andlabour etc., properly to various department of the organisation so that employees related toparticular division perform their work effectively and timely.Characteristics which manager sinks in their personality and behaviourConfident:Manager of marks and Spencer should be confident about their skills andthought process otherwise they are not able to motivate the leaders to follow their orders.Patience:Manager of concerned business should be patient so that employees able to telltheir problem easily which are affecting the work and overall business profitability(Brandon andMullan,2013).Roles of leader are mentioned below:Representation:Leader of Marks and Spencer should sit with concentration in meeting,conference and seminars as they have to represent the business to other people who can getinfluence and invest in business activities. If they do not know information correctly than it willput a false representation is done in the external world can which affect business’ profitability.Merge personal goal with organisation goal:By the use of personal skills leader ofrespective concern able to merge personal goal with business goal. This type of merger motivatesemployees to work with full dedication as with organisation objective their personal aim is alsoachieving. For example: if an individual is passionate about developing applications of softwarethan working in IT department will fulfil both personal as well organisational goals. So, heremanager must look out for skills and knowledge in order to accomplish the same.
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