2NURSING ASSIGNMENTcompetency in nurses, it is dependent on knowledge of intercultural systems andculturally competent care.b.Engaging in emotional labor to handle culturally sensitive patient-i.Study 1: (Dispensing emotions- Norwegian community nurse’s handling of diversityin organizational context)- The qualitative research by Debesay et al., (2014) utilizedthe concept of emotional labour to identify whether nurse can handle ethnic minoritypatients in the context of pressures. The findings gave the indication that languagebarriers and unfamiliar cultural traditions challenges nurses in dealing with minoritypatients. The demand for efficiency in professional work and time constraints alsoaffects the nurse ability to deal with minority patients. Hence, organizational changesis required to develop the confidence of nurses in handling culturally sensitivesituations.c.Implementation of cultural competence skills program to handle culturally sensitivepatient:i.Study 1: (The effectiveness of cultural competence program on ethnic minoritypatient-centered health care- a systematic review)- The systematic review by Renzahet al., (2013) gave the idea that effect of patient-centered care model on improvingcultural competence in health care staffs. It was found to have positive effects onstaffs as the program increased their knowledge about cultural sensitivity. ii.Study 2: (Cultural and language difference as a barrier to provisions of quality care byworkforce in Saudi Arabia)- The research by Almutairi, (2015) aimed to identify thechallenges in faced by workforce due cultural and language difference in Saudi

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