BUSINESS COMMUNICATION SYSTEM DISCUSSION 2022

Running head: BUSINESS COMMUNICATION
Business Communication
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1BUSINESS COMMUNICATION
Diversity in workplace
According to Witcomb (2009), in contemporary workplaces, cultural diversity had
become unavoidable. Due to high migration, increase in work opportunities as well as
distribution of MNCs all over the world, people from different parts of the world can work
anywhere. In managing diversity, the role of leadership cannot be denied. Good leaders have
the ability to incorporate all the similarities and differences of people coming from different
cultures (Ghorashi & Sabelis, 2013). Successful leaders believe in inclusion and cultural
intelligence. They are also working towards including, the gay, lesbian, bi-sexual and
transgender employees into the workforce. This creates a sense of fairness and justice in the
organizations (Bell et al., 2011). The communities that faced discriminations will have the
chance to contribute to the organization. Leaders use social cohesion and communication
strategies in order to integrate different cultures into the workplace and create a balance and
cooperative mentality among the employees (Triandis, 2015). Keeping open channel of
communication, mingling outside the workplace and conflict management are effective ways
to manage workplace diversity.
Intercultural management is largely dependent on leaders whereas, sometimes, the
leaders themselves might become the barrier themselves. They might be unable to find the
reason for conflict or establish a communication system among the employees. Leaders too
may be prejudiced and thus may hinder the social cohesion that is needed for different
cultures to work together (Wart, 2013). Moreover, the personality of the leader and his
leadership style also determines whether all the cultural backgrounds will feel comfortable
with communicating towards him as different cultures have different views about what a
leader should be like.