TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK A...........................................................................................................................................1P1. Different sectors of hospitality and the diversity of products and services they offer.....1P2. An explanation of the operational and functional departments of Hilton........................4M1. Providing an organizational chart to support interrelationships between differentdepartments.............................................................................................................................6REFERENCES................................................................................................................................71
INTRODUCTIONHospitality refers to the relationship between a host and a visitor. In this, the hostreceives guests with goodwill including their entertainment and reception. This industry consistsof a wide range of businesses such as bars, hotels, resorts, casinos, restaurants, etc. In this presentassignment, Hilton, UK has been chosen that is a hotel brand which provides hospitality servicesand known as one of the largest hotel chains across world. This report will focus on differentsectors of hospitality industry as well as products and services they offer. In addition to this, anexplanation of the operational and functional departments of Hilton will be given in brief. TASK AP.1. Different sectors of hospitality and the diversity of products and services they offerHospitality is the service industry whose main aim is to provide leisure time to customersby giving them the best quality services. There are four major sectors of hospitality industry. AccommodationSector of accommodation is very vast where there are many services being provided tocustomers (Ryan, 2015). It provides bed to breakfast and even lodging services. Main foundationof these services is to provide world class services along with high comfort. There are three types of hotel and accommodation services i.e.Lodging: Lodging is a type of hotel and accommodation services, which means when aperson travel from one place to another place they need a room or shelter to sleep. It isbasic requirement of every tourist so that they be safe and comfortable. This make thetourist book a room or lodge for the purpose of stay. Guest house – It is another type of accommodation business in which any individualoffers rooms to travellers on rent for the purpose of earning money. Resorts: This is the third type of accommodation which is very much preferable intoday's time. It provides such amenities which is very close to nature and helps thecustomers in having relax time. Product and services offered
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