ASSIGNMENT ON PERFORMANCE APPRAISALS IN THE HEALTH DEPARTMENT

IMPACT OF PERFORMANCE APPRAISALS ON
MOTIVATION OF EMPLOYEES IN THE HEALTH
DEPARTMENT
SUBMMITED BY
IHSAN ULLAH
MBA 3.5 (FINANCE)
ROLL NO: 1316
Supervised by:
NAVEED SHAHZAD
PESHAWAR CITY INSTITUTE OF MODERN SCIENCES
Affiliated with
UNIVERSITY OF PESHAWAR
(SESSION 2017-2021)
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APPROVAL SHEET
IMPACT OF PERFORMANCE APPRAISALS ON
MOTIVATION OF EMPLOYEES IN THE HEALTH
DEPARTMENT
BY
IHSAN ULLAH
A thesis report submitted to the Controller of examination, University of
Peshawar, in partial fulfillment of the requirements for the degree of
MASTER OF BUSINESS ADMINISTRATION IN FINANCE (3.5 YEARS)
Approved by
Supervisory Committee
INTERNAL EXAMINER
Signature:
Name: _______________________
Designation: _______________________
EXTERNAL EXAMINER
Signature:
Name: _______________________
Designation: ________________________
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DEDICATION
I dedicate this research to my beloved parents for their guidance, financial
and emotional support which bestowed me unto me throughout my studies, and
otherwise, I would be anything less by my vote. I dedicate this research to my late
brother who had always supported me in his life and to my spouse who had
always supported me in my learning time.
I also dedicate this to my respectable teacher and my research supervisor at PIMS
Peshawar who guided me through thick and thin.
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ACKNOWLEDGMENT
In the name of ALLAH, the Most Merciful and Beneficent
First and Foremost, Praise is to ALLAH, the most gracious and the most merciful
Alhamdulillah. I would like to thank Almighty ALLAH for giving me the
opportunity, determination, and strength to do my research. His continuous grace
and mercy were with me throughout my life and even more during the tenure of
my research.
Now, I would like to thank and express my sincere/gratitude to my supervisor for
the useful comments, remarks, and engagement through the learning process of
this research. Furthermore, I would like to thank my colleagues and friends for
discussions, suggestions, and criticism. I would also like to express my gratitude
to the pioneers of my research field that they helped me a lot in my research.
Finally, I would like to thank everybody important to the successful realization of
this thesis, as well as expressing my apology that I would not mention personally
one by one.
I will be grateful forever for your love.
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TABLE OF CONTENTS
DEDICATION.........................................................................................................I
ACKNOWLEDGEMENT......................................................................................II
TABLE OF CONTENTS......................................................................................III
ABSTRACT..........................................................................................................VI
CHAPTER NO 1.....................................................................................................1
INTRODUCTION...................................................................................................1
1.1 BACKGROUND OF THE STUDY..............................................................1
1.2 SIGNIFICANCE OF THE STUDY...............................................................1
1.3 SCOPE OF THE STUDY..............................................................................2
1.4 OBJECTIVES OF THE STUDY...................................................................3
1.5 RESEARCH QUESTIONS............................................................................3
1.6 LIMITATIONS OF THE RESEARCH.........................................................4
1.7 HYPOTHESIS TO BE TESTED................................................................4
1.8 ORGANIZATION OF REPORT...................................................................5
CHAPTER NO 2....................................................................................................6
LITERATURE REVIEW........................................................................................6
INTRODUCTION...............................................................................................6
2.1 PERFORMANCE APPRAISAL.................................................................6
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2.2 MOTIVATIONAL THEORIES................................................................9
2.3 EMPLOYEE MOTIVATION: THEORY AND PRACTICES...............15
2.4 MOTIVATION.......................................................................................20
2.5 SOURCES OF MOTIVATION...............................................................21
2.6 DETERMINANCE OF PERFORMANCE.............................................21
2.7 APPRAISAL AS A MOTIVATIONAL MECHANISM........................23
2.8 SURVEYS AND RESEARCHES...........................................................24
2.9 APPLICATON OF EMPLOYEE MOTIVATION THEORY TO THE
WORKPLACE...................................................................................................27
2.10 PERFOMANCE APPRAISAL..................................................................28
CHAPTER NO 3...................................................................................................31
RESEARCH METHODOLOGY..........................................................................31
INTRODUCTION.............................................................................................31
3.1 THEORETICAL FRAMEWORK FLOW...................................................31
3.2 DATA COLLECTION INSTRUMENTS...............................................32
CHAPTER NO 4...................................................................................................34
RESULTS & INTERPRETATION.......................................................................34
4.1 INTRODUCTION.......................................................................................34
4.2 HEALTH DEPARTMENT KPK...........................................................34
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4.3 DESCRIPTIVE ANALYSIS.......................................................................39
CHAPTER NO 5...................................................................................................43
FINDINGS, CONCLUSION & RECOMENDATION.........................................43
5.1 FINDINGS...................................................................................................43
5.2 CONCLUSION........................................................................................43
5.3 RECOMMENDATIONS.........................................................................44
REFERENCES......................................................................................................46
ANNEXURE.........................................................................................................49
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ABSTRACT
In today’s fast paced world the competition is getting more complex. Every
industry all around the world, in its quest to reach the top and gain the highest
profit margin is fighting with its competitors for all kind of resources which are
obviously less than what the needs are. In such a race to get the maximum
quantity and the best quality of resources the major problem is to get the required
skilled human resources. The research has some limitation as well which should
be highlighted here for better understanding of the whole content.
The concept of performance management is a very broad concept with a numbers
of terms constituting it. One of the major constituents of the performance
management is the performance appraisal system. Health Department in Peshawar
were analyzed and studied in detail. The major findings are concluded and
analyzed below. It gives an idea about the conditions of the departments and the
level of employee satisfaction in different departments. It shows difference
between the different departments in Pakistan and their problems. The findings
further suggest that the current system of Performance Appraisal is not good
enough.
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