Employee Termination and Legal Considerations

Performance management 1
PERFOMANCE MANAGEMENT
Name
Course
Professor’s Name
University
City (State)
Date

Performance management 2
Task 1
Abstract
I am the hardware and homes ware manager at the Australian Hardware Wollongong Store. A
garden products employee, Kim Smith, was seconded to me by her manager to work as a
customer service and sales representative. One of my major concerns is whether Kim will be able
to transfer the customer service skills that she learnt in the garden center to the new position or if
she will be able to learn new knowledge relating to homewares. Kim’s attitude in acquiring new
skills and knowledge is also of vital importance. I decided to meet with the gardens manager and
also meet with Kim.

Performance management 3
Role Play with the Gardens Manager
Manager: Good morning, when you have a moment, I would like to speak to you about one of
your employees Kim Smith.
Gardens manager: Good morning too. Alright. We can talk now in your office.
Manager: I wanted to enquire about Kim, the employee who you recommended to me for
secondment.
Gardens manager: Okay. What would like to know?
Manager: I want to know how she has been performing to see whether she will be a good
addition to my team here.
Gardens manager: Alright. What is the exact job that she is expected to do here?
Manager: The job will require her to interact with different customers in order to determine their
needs. Once she knows what they need, she will have the responsibility of providing them with
expert advice and then sell products to them. It is a sales job that requires a lot of customer
interaction.
Gardens manager: Okay. I can attest that she is a very hardworking lady and has great
interpersonal skills. This enabled her to build a rapport with other people in her job in the garden
center, and I believe she will transfer those skills into this position.
Manager: That is great, it gives me some confidence in her. Her job will also involve cross
selling and upselling and given that she can inspire confidence in customers, that is a good sign.
Gardens manager: Yes. Does the job have other requirements?
Manager: Yes. She needs to be a person who follows instructions. This is because there are
policies for WHS that must be adhered to. She also needs to keep records and follow financial
procedures. She should also be someone who learns continually on and off the job. She must also

Performance management 4
be able to stand for four hour shifts and lift bags of a minimum weight of 20 Kgs. Do you think
she can do that?
Gardens manager: Absolutely. She followed instructions to the letter when needed in the garden
center. In other occasions, she is a creative thinker but always follows protocol. She is also very
athletic so I don’t think standing or carrying the bags will be a problem. Moreover, she is very
fast in carrying out her duties.
Manager: That is great because we expect her to process orders fast. From our conversation I
think she is a great fit for the job.
Gardens manager: Really?
Manager: Yes. I know Kim may require a bit of work and perseverance to adjust to the new
environment and duties, but I don’t think this will be a big problem for her.
Gardens manager: I am very glad to hear that. From the requirements of the job, I am confident
that she will be good.
Manager: Thank you for the feedback.
Gardens manager: You are welcome.

Performance management 5
Role play with Kim.
Manager: Hello Kim, can I talk to you for a moment?
Kim: Yes, manager.
Manager: I would like to speak to you about your responsibilities here and what objectives you
are expected to achieve in this organization.
Kim: okay.
Manager: I spoke to your previous manager and I heard that this job has various tasks that you
did in the previous job. Is that right?
Kim: Yes. I dealt with customers in the previous job. Therefore, I have developed strong
interpersonal skills. There were also set rules and regulations that I had to follow just as expected
in this job.
Manager: Aright. What are your thoughts about gaining additional knowledge?
Kim: I believe that it is important for everyone to continually learn their craft especially in this
information age where innovations are coming up every day. This will ensure that people are
effective in performing their tasks and are also up to date with new technologies.
Manager: Okay. In this organization, performance is based on how well your interactions with
customers bring in conversions. Therefore, you need to market the house hold items to customers
and carry out cross selling and up selling activities to increase your commissions. The different
measures of performance include levels of customer service, incremental sales, and customer
retention. For the sales, the key indicators that you will have to target include; repeat purchase
volume, your quote to close ratio will also be expected to be in accordance with the expectations
by the organization. We will also measure your sales by contact method to see how well you are

Performance management 6
able to bring in clients and result into conversions. Therefore, your sales value productivity at all
ends will be analyzed.
Kim: Okay. Are there targets that have been set for each of the performance indicators?
Manager: Yes. Incidentally, as a sales representative in the hardware and homes division, you
will be expected to generate a minimum revenue of $10,000 every month. The company aims to
create good relationships with customers in order to enjoy repeat sales, and increase word of
mouth advertising form the customers. It is therefore important that you provide excellent
customer service. Other targets will be provided to you in due time.
Kim: Alright.
Manager: As an employee in this organization during your secondment period, you are expected
to dress officially and arrive to work on time. You should respect your colleagues and work
together in any challenges you may face. You are also expected to provide high quality work. Do
you think you can deliver on all these requirements?
Kim: Yes. I promise to deliver the highest quality work that I can and follow all the set
regulations and also reach the set targets.
Manager: Alright. That’s all and I wish you all the best. In case you have any questions, come to
me.
Kim: Okay. Thank you very much for your time.
Risks Associated with Secondment
Secondment is important to any organization because it provides the organization with a
person to fill in when one of their employees is away. It is advantageous but it also risky (Ellson,
2009). The risks associated with secondment include; First, the secondee may not come up to