Assignment on Service Quality
Added on 2020-10-05
20 Pages6215 Words231 Views
Service Quality
ABSTRACTService quality refers to a process through which a company able to provide appropriatequality services to customers which help them in attracting customers and attaining goal inappropriate manner. Along with this it is necessary that an organization must develop itsproducts and services according to need and demand of customers in order to fulfil theirrequirement successfully. Along with this company can adopt various strategies and policies inorder to improve its quality of services such as develop standard, take suggestions and feedbackand so on. Here organisation taken for assignment is The Canary Wharf Hotel that is conductingits business operations and functions in Canary Wharf, East London, United Kingdom form since2000 AD. The respective company introduce conference and banquet suit which is having threeevent venue space in year 2012. Which is suitable as well as appropriate for organizing meeting,conferences, weeding, parties and many other functions. For that they elected a qualitymanagement consultant who will conduct analysis of quality which are provided by respectivecompany and they can improve it so that they related their employees and customers for a longrun.
Table of ContentsINTRODUCTION...........................................................................................................................4PART 1 ...........................................................................................................................................4Importance of Quality Management.......................................................................................4Measuring and Managing service Quality..............................................................................5Quality management and measurement method.....................................................................6PART 2 ...........................................................................................................................................8Service quality impact on The Canary Wharf Hotel..............................................................8Service quality (Impact and recommendation).....................................................................10PART 3..........................................................................................................................................13Customers Feedback System (Online Feedback).................................................................13CONCLUSION..............................................................................................................................16REFRENCES.................................................................................................................................17APPENDIX....................................................................................................................................19
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