Human Resource Management Practices

This assignment delves into the core concepts of Human Resource Management. It examines various HRM practices such as linking people management with extra-role behavior, exploring sustainable human resource management approaches, and understanding institutional dynamics in international organizations. The influence of leadership styles on employee participation and justice perception is also analyzed. Additionally, the assignment touches upon topics like team performance improvement, motivation strategies, and organizational efficiency through teamwork.

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Working with and leading people
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Working with and leading people
Contents
Executive summary:....................................................................................................................................3
Introduction:...............................................................................................................................................4
LO1. Recruitment and selection:.................................................................................................................5
1.1. Documentation to recruit a new member:.......................................................................................5
1.2. Legal and ethical impacts on recruitment process:..........................................................................7
1.3. Participate in the selection process:.................................................................................................9
1.4. Evaluate own contribution to employment process:......................................................................10
LO2. Understand the styles and impact of leadership...............................................................................10
2.1. Necessary skills and attributes for leadership:................................................................................10
2.2. Leadership and management differences:......................................................................................12
2.3. Compare leadership styles for different situations.........................................................................13
2.4. Explain ways to motivate staff to achieve objectives......................................................................13
LO 3. Be able to work efficiently in the team.............................................................................................14
3.1. Assess the benefits of team working for an organisation...............................................................14
3.2. Demonstrate working in a team as a leader and member towards specific goals, dealing with any
conflict or difficult situations.................................................................................................................16
3.3. Review the effectiveness of the team in achieving the goals.........................................................17
LO 4. Be able to assess the work and development needs of individual...................................................18
4.1. Explain the factors involved in planning the monitoring and assessment of work performance. . .18
4.2. Plan and deliver the assessment of the development needs of individuals...................................19
4.3. Evaluate the success of the assessment process............................................................................20
Recommendation:.....................................................................................................................................21
Conclusion:................................................................................................................................................22
References:................................................................................................................................................23
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Executive summary:
Every kind of organisation needs the best employee and officials. So in this regard, the selection
process and the leading methodology of a manager or leader are described in this project. The
readers should go through the points like documentation to recruit a member, legal and
ethical impacts of the recruitment process, participation and evaluation of the leader in the
process. Apart from this, the skills and attributions of leadership are mentioned in the points like
teamwork and effect of the individuals’ assessment process.
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Introduction:
Thomas Cook is one of the biggest airlines companies that have expanded their business in all
over the world. It is usually a British company. Their main office is situated in Manchester. This
assignment is based on Thomas Cook Airlines Company, and the tasks of recruitment, selection,
leadership qualities all are discussed below. Apart from that, the motivation of employees and
the development strategies of the company are also analysed in this assignment.
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LO1. Recruitment and selection:
1.1. Documentation to recruit a new member:
Thomas Cook Airlines are itself a big industry, and they need new recruits from time to time.
However, they have their recruitment procedures to select a suitable employee for the company.
The directors of Thomas Cook discovered that recently they need to appoint two or three new
members in the team. They need one board executive, one co-pilot and also one accountant. To
hire new employees, at first they need an explicit approval from the business heads of the
company (Cocuľová, 2011). After that, the HR team can proceed with the recruitment process.
They prefer to give a new recruitment ad in the newspaper and also on their official website
page. Their documentation is somehow similar to this example:
For the co-pilot
Company name: Thomas and Cook Airlines
Vacancy: 1
Working hours: 8-9 hours per day with a time-off on Sunday
Placement: England
Working position: Permanent
Experience: Minimum 2years of experience from a renowned airlines company
Age Limit: Within 21-28 years
Skills, education and Attributes: The candidate must obtain a flying degree, and also
graduation degree from a recognized university/college; the candidate must be comfortable in
teamwork; the candidate should obtain an exceptional talkative proficiency; the candidate must
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be able to talk in English; the candidate must uphold an admirable specialized ability; the
candidate must consent to set off to every area in England.
Salary: $900 per month
For the accountant
Name of the company: Thomas Cook Airlines
Vacancy: 1
Placement: New York
Age Limit: Within 22-30 years
Experience: The candidate must have a minimum one year of experience
Skills and Attributes: The candidate must be an honors graduate in Accountancy from a
recognized college/university; he/she must also have a knowledge in Tally and basic computer
skills; he/she should have the requirement to be comfortable in team management; the candidate
should obtain an exceptional talkative proficiency (Murdoch and Geys, 2014); the candidate must
be able to talk in English; the candidate must uphold an admirable specialized ability; the
candidate must consent to set off to every area in New York; the candidate should know the
financial civilization of New York.
Salary: $700 per month
Working hours: 8-9hours per day
Working position: Temporary
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For the board executive
Company name: Thomas Cook Airlines
Vacancy: 1
Placement: Sydney
Age Limit: Within 30-45 years
Experience: The candidate must obtain minimum five years of work experience as a board
member
Knowledge, attributes and skills: The candidate should have an MBA degree from a certified
university/college; the candidate must have a knowledge of airline companies and their rules and
ethics; he/she should have the requirement to be comfortable in team management; the candidate
should obtain an exceptional talkative proficiency; the candidate must be able to talk in English;
the candidate must uphold an admirable specialized ability; the candidate must consent to set off
to every area in New York; the candidate should know the financial civilization of Sydney.
Working position: Permanent
Working hours: 8-9 hours per day
Salary: $1000 per month
1.2. Legal and ethical impacts on recruitment process:
Every organisation faces legal and ethical problems whenever they recruit a new member.
Similarly, there are some legal and ethical problems which are needed to be discussed by the HR
team of Thomas Cook. Before recruiting a new member of staff, the HRM department of
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Thomas Cook must resolve some legal and ethical issues (Kirton and Greene, 2010). The legal and
ethical issues are given below:
 Partiality in the workplace: According to the sex impartiality law, every organisation
must recruit those members who are eligible for that specific post, whether the candidate
is male or female. Thomas Cook also must follow this rule very strictly. They should be
neutral regarding the employee selection process (Davies, 2011).
 Racism: When the company is giving ad about their recruitment, they should be careful
that their ad does not contain any racist column. Religion or race should strictly be
avoided in the selection procedure. The HR group of Thomas Cook must mention that
anybody who holds a licensed citizenship and meet the job criteria, can be eligible for
that specific post.
 Age outcome: Every worker or employee should be treated equally in the workplace.
The behavior of the management must be same towards young and aged persons. This
issue also should be considered by the company, because imbalanced behavior in the
workplace can demotivate the enthusiastic nature of the workers. And this demotivation
will ultimately give a bad impact on the growth level of that industry.
 Promotional rules and regulations: Every company must follow the laws and rules set
for marketing and promotion. Rules are the only thing that can control the chaotic
situation of a country or an organisation. Thus the company needs to obey the
promotional rules and regulations. The HR department should know the rules properly
and then launch their advertisement according to those rules and regulations.
 Citizenship license: Before recruiting a new member, the airline company must check
whether that person is a licensed citizen of that specific country (Collins, 2012).
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 Advertisement clarity: The company should focus on their advertisement clarity. They
need to make sure that the given advertisement holds every detail about the job which the
candidate needs to know; for example, working hours, salary, location, etc.
1.3. Participate in the selection process:
After documentation, the next step of employee selection is the procedures to select right
employees. The HR department of a company takes a very important part in this selection
process. It is not an easy task for the HR department; there are so many sections in which the
selection procedure is divided into. Those sections are discussed here:
1. Creation of an employment committee: To continue the selection process, at first the
HR team creates a committee who helps them in selecting the appropriate member of
staff. Thomas Cook needs three types of employees, and that is why the human resource
team forms three different selection committees. Every committee is made for a specific
employee selection. The work of the selection committee is thoroughly observed by the
HR manager of Thomas Cook Airlines (Hersey, Blanchard and Johnson, 2014).
2. Shortlist of applicants: It is not possible for the HR department to arrange an interview
with each and every candidate who has applied for the job. This is where the task of the
selection committee begun. The members of this committee collect all the application
forms and then examine them very carefully. After examining every minute detail of
those forms, they start to shortlist the forms. They select the most eligible candidates for
the personal interview. After short listing the applicants, they inform the shortlisted
candidates about the time, date and venue of personal interview (Kramar, 2013).
3. Personal interview: The HR department sets an interview board for the shortlisted
applicants. Their interview board comprises six to seven highly ranked members who are
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going to evaluate the eligibility of the candidates. In the interview, the board members
ask several types of questions (Knies and Leisink, 2013). Some of the questions are related
to the family background of the candidate; some about their educations and
qualifications; some questions are job-related, and some of the questions are based on
general information to test the merit level of the candidate. Apart from these questions,
some tricky questions are also asked by the board members to acknowledge the common
sense of the candidate.
4. Selected for the job: After the personal interview, the board members discuss every
detail about the applicants and those who impresses them the most, are selected by them
as the new member of the company. After selecting the new employees, they inform the
candidates and send them their joining letters (Thacker, 2012).
1.4. Evaluate own contribution to employment process:
In this project, I have taken part as HR manager of the company. I have participated in arranging
important papers for the employee recruitment process. After that, I have prepared an
advertisement and gave the ad in the newspapers and also on the company website. Apart from
that, I was also a part of the recruitment committee of Thomas Cook Airlines. I helped the
committee members in arranging and short listing the candidates. I also helped the HR team to
set the questions for the interview section. Besides that, I took the task of informing the selected
members and give them their appointment letters.
LO2. Understand the styles and impact of leadership
2.1. Necessary skills and attributes for leadership:
Every organisation needs leaders or managers who can lead the whole team effortlessly and also
can motivate the employees to overcome every obstacle and achieve the target. The HR
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department of Thomas Cook has examined some qualities which are required for leadership.
Those leadership qualities are given below:
1. Encourages and excites the workers: A superior manager or leader always have a charming
personality. They can easily motivate their employees and push them to explore their limits.
However, they also help their employees to overcome their fears so that they can face any
challenge and enjoy their work (OWEN, 2017). A manager can assist his team members to achieve
their targets and objectives. So this quality is very much required for successful leadership.
2. Exhibits lofty genuineness and honesty: Great managers are honest and lucid, and comprise
high reliability. Besides that, they bond with their workers and maintain their dedication level all
the time. Apart from that, they fulfill their duties with honesty and impartiality. Integrity and
earnestness are two of the best test eminence a successful director can acquire. Thomas Cook
Airlines should consider this leadership quality.
3. Resolves difficulties and examines various issues: In the long run, managers/leaders are
engaged, practiced, and designated to explain managerial dilemmas, and also to acquire the help
of probabilities in their marketplace. This quality demands barely marvelous systematic
expertise, but besides that, it also needs exceptional working skills. Thomas Cook should
consider this leadership attribute.
4. Performs for the result: Various workers like to sit idly and observe everyone's work, but
they do not have the energy to do anything on their own. A successful leader motivates this type
of laid-off workers so that their performance becomes result-oriented. This point should also be
considered by the HR department of Thomas Cook Airlines (Kawasaki and Lindegaard, 2013).
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5. Demonstrates technical and certified competence: A promising leader starts his/her
expedition in the company with an undeniable talent for marketing, or office job, or devious
works. The optimum leaders are raised on their technical and certified competence in the long
run, and they become valued specialists in their job and become qualified at guiding their team to
the point of success.
2.2. Leadership and management differences:
Leadership and management are the two sides of a coin. They have some similarities, but at the
same time, there are some attributes which distinguish them from each other. The key differences
between these two teams are given below:
 Leadership quality is a positive feature to the executive team through reassuring the
employees. Management, on the other hand, is a method to organise the events of the
specific firm.
 Successful leadership occupies a trust of the team members on their leader. But
management, on the other hand, obliges supremacy of supervisor above its subordinates
(Bush, 2012).
 Leadership quality is the ability to convince the workers, but management is a dominance
of the manager's decision.
 Successful leadership desires attentiveness from the arranger. However, management has
a little collection of apparitions.
 In strong leadership, morals and plans are acknowledged. But management, on the other
hand, executes its laws and rules thoroughly.
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 Leadership quality is a realistic approach. Management, on the other hand, acquires an
abrupt personality.
 Successful leadership suggests a variation. Management, on the other hand, gets a hold of
dependability.
2.3. Compare leadership styles for different situations
The leadership style of an airline association like Thomas Cook in various circumstances is
described in this segment. Liberate leading quality is the most significant among the other
attributes to lead an organisation. In the airline's organisation, every working staff need to
express their individual thoughts. So in this liberal method, the employees are given the
sufficient powers to express their innovative ideas (Lau, 2014). On the other hand, the imperious
attribute should not be obtained because through this controlling method the employees will not
get the full freedom of speech to contribute their thoughts to the business model. But in the
tradition methodology, the chief executive's officers require playing the vital role in the matter to
take resolutions of the group. Actually, in this traditional technique workers ask for their
superiority. So it will bring the collapse in the business if the administration is excluded from
making the strategies. This guiding aspect is not appropriate for newly launched offices which
are situated in the cities like New York, Sydney and all over the United Kingdom. So, in this
regard, the first choice of selecting the liberal methodology is probably the superior one than the
other options (Citron, 2013).
2.4. Explain ways to motivate staff to achieve objectives
Many actions and dimensions of the business should be implemented so that the working people
can meet the goals of the organisation. The theories which are needed to be applied are Adair’s
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Action Centred Leadership model, the X and Y theory. The ways to inspire the staffs of Thomas
Cook are discussed in below -
Sensible salary:
The workers of Thomas Cook should be proved sufficient wages so that they can attach
themselves to the company for a long time. The appropriate number in stipend boosts them to
work more. Apart from this, the wages could help them to get the mental satisfaction (Thornicroft,
2013).
Give importance:
The theories that are mentioned above ask to highlight about giving importance to the employees
of Thomas Cook. In this airline business, the staffs are needed to be treated well so that they can
connect themselves emotionally and professionally with the organisation. They should be given
the importance in the matter of taking their thoughts (Davis, 2011).
LO 3. Be able to work efficiently in the team
3.1. Assess the benefits of team working for an organisation
The chief objective of a company like Thomas Cook should obtain the efficiency of the
employees to work in a team. The use of a squad of workers will keep a particular employee
away from his or her mistakes. Some someone makes an error in his or her work then other
people will stand by them to bring the solution to the task. This method is quite impressive. This
effort can bring many changes in an airline business. Those are mentioned in below –
Enhanced outcome:
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A quality team effort can bring a positive change in an organisation. The number of people in the
group will provide sufficient data and strategies regarding the development of the association in
the limited time. This tactic is far better than the special contribution as in this process the
percentage of hazard is minimum. The gathering of efforts will be sufficient to solve several
difficulties in the business (Dr. S.V.Sowani, 2012).
Efficiency:
Working in a group is more effective than to work single. The team effort brings help to
complete maximum targets in a restricted time. As a result of the teamwork, the organisation will
be able to get rid of the additional expenses in this matter (Wagner and Hollenbeck, 2010).
Advanced ideologies:
It is known to all that a team consists of many members of an organisation. So it is evident that
those persons are holding their individual talents. So the amalgamation of the talents will make
the company more helpful in the matter of bringing the solutions. It is more advanced than taking
more ideas from individual one as it is difficult.
Reciprocal assistance:
The selection of team effort not only just helps an organisation, but also helps the individual
workers. The support of the colleagues in the company like Thomas Cook uses to happen. The
result of the help motivates the staffs in getting success which they have not imagined ever.
The sense of perfection:
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The aid in work makes the individual employee feel that they should develop his or her work. In
fact, they should not worry regarding this fact as they will get the help from the group of
members of the organisation.
High bonding among employees:
The use of group work affects the relations among the workers. The behavioural will be found
among the crew members. In the Thomas Cook organisation, the connection and bonding among
the pilot, co-pilot and the air hostesses will be established. This connection will help the
organisation to keep away from several colleague controversies.
3.2. Demonstrate working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations
In a crew of company like Thomas Cook, several problems should be resolved by the leader. As
a leader, there are many roles to be placed in the organisation. The roles to achieve specific goals
and dealings with the difficult conflicts are responsibilities elaborated in the below –
Admin:
The role in this section is to provide different ideas to the workers of the association. The
thinking of this kind of person is to stay with an optimistic view regarding the development of
the company. The admin should supervise the employees and inspire them in a crucial situation
(Schwarz, 2013).
Developer:
The individual should remain with his or her principals in the firm. He or she has to face many
issues which remain as an obstacle in the developmental procedure. The developer should always
remain energetic as he or she has to inspire the co-workers to get the success. The attitude of the
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developer should always be being soft spoken because sometimes the employees use to take the
soft-spoken person casually at the vital time (Song, 2011).
Opportunity to utilise:
As a leader of the Thomas Cook, it is the duty to make the use of many possibilities which will
make a change in the business process. So an employee should be recruited who will always look
after the opportunities about launching the different branches in the Asian and other European
countries.
Supervisor:
In this part, the function is to make the employees aware that they should give their best efforts
in the association to finish the work in the meantime. The departure and arrival time of the
Thomas Cook aeroplane should be maintained properly.
Decision-maker:
It has been noticed in many Bollywood and Hollywood films that sometimes the planes has to
face problems in the engines and sometimes in the attack. So the leader should make a decision
in this regard and provide them to the pilots and crew members (Bradt and Davis, 2014).
3.3. Review the effectiveness of the team in achieving the goals
As a leader in the Thomas Cook management, the roles in the different parts are described in the
above. But the effect of the various actions is noticed in the organisation. The members will be
seen providing their best potentiality in their job. The relation among the different employees has
made the management stronger than the previous one. Apart from this, the most significant
impact of the teamwork has been generated in the business of Thomas Cook. The behavioural
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approach between the members of staffs is clean and healthy. The team management of the
airway organisation has managed to influence the crew to boost their energy. The confidence
level of the employees has been charged up in a way that they are now able to handle various
difficulties in the important time. The survival of the organisation is also developed by
implementing the team efforts of the associates.
LO 4. Be able to assess the work and development needs of individual
4.1. Explain the factors involved in planning the monitoring and assessment of
work performance
There are some elements which are used in the matter to monitor the management and team
effort. Apart from this, the presentation of the tasks in the Thomas Cook is described in the
below by using several points.
Finish the work:
The staffs should be informed that they should finish their work at the exact time. The company
will not bear the problems regarding the time. The management should employ a person who
will look after this matter (Kittelman, Bromley and Mazzotti, 2016).
Critical comments:
The Thomas Cook authority should take the initiatives regarding the customer satisfaction. The
company should introduce the function to receive the client's view. In this part, the consumers
will express their thoughts that they are getting quality service from the organisation or not. This
method may help the company to understand that the members of staffs are doing their parts
individually or not (Nelke, 2012).
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Praise the quality job:
The administration should keep the fact in view that the crews need to be praised while they are
delivering their efforts properly. This will help the business firm to get trusted employees who
can work without hesitation for a long time.
Reward facility:
This method to pay the workers including the pilots, co-pilots and the air hostesses should be
implemented. This technique will be able to make them happy.
4.2. Plan and deliver the assessment of the development needs of individuals
Constant appraisals are essential to keep the members of staffs of Thomas Cook regarding
keeping them attached to the association. With the assistance of evaluation, numerous things like
requirements of particular in a firm are also simply examined. This process is among the
necessary errands for the executives to assess the growth desires of each worker and
consequently determined the preparation and mentoring process for all human resources. An
association should not chase teaching and progress system with an advancement of something
fixes all. Persons beneath each firm contain their individual independence, talents, acquaintance
and precedent understanding. Therefore, the progress wants for persons may differ considerably
(Cassel and Hinsberger, 2013).
For this reason for the measurement of the enlargement wants of personality, the first footstep
ought to be an analysis of work elaboration by all squad associates, individually gather them,
mentioning the surveillance whereas every one of the members is functioning, collecting
additional data to measure that one. Subsequent that the collection finishes a bunch of data for
human resources, this data must be appropriately scrutinised. A strict scrutiny can facilitate in
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considering and formatting the expansion wants of the person. A subjective evaluation
instrument is the Strength and weakness investigation is also to be utilised because the SWOT
involves the current and negative factors of them (Ormrod, 2012).
The guidance and increased procedure might be of numerous categories like helping them during
their occupation, guiding them by using the internet, vigorous instruction, cross training,
instructor- led training, coaching or mentoring.
4.3. Evaluate the success of the assessment process
The management may be highly developed by applying the appreciation procedure in Thomas
Cook. The usage of personal interview technique may assist the organisation to select the
appropriate candidates for the matter to handle difficulties. The association will be able to get the
proper knowledge regarding the behavioural approach of the chosen employee.
The method to provide the preparations to the workers before the final selection will make the
organisation in the matter to implement them in different sectors. Apart from this, the lesions
which will be provided during the work can boost their capability. This process will make them
more experienced and mature enough to solve the problems of other staffs.
The system to guide them in the website may reduce the time. This time can be utilised in the
other segment. The recruits will be of the consideration in the matter of utilisation of time and
the intellect.
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Recommendation:
Thomas Cook is a renowned airline of the United Kingdom. In this assignment, the recruitment
process, understanding of style and impact of leadership, the work efficiency of the team
members and the developmental process are described in the above. The organisation needs to
apply the facts which are mentioned in the points.
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Conclusion:
To sum up, it can be said that an airline business firms like Thomas Cook have to go through
several procedures and apply methodologies to recruit the intellectual employees. Therefore, the
process of selection has to be unique. In this project, the numerous ventures of the procedure are
discussed.
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