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Assignment on Workplace Communication

   

Added on  2020-05-16

5 Pages767 Words297 Views
WORKPLACECOMMUNICATIONBSBCUS402A – Address Customer NeedsCPW2B Workplace CommunicationStudent NameStudent ID

Workplace Communication BSBCUS402A – Address customerneedsAssessment 3You may work on this assessment in pairs with another student if you wish.ScenarioYou are a help desk / ICT officer. You have been contacted by one of the staff via thetelephone. Rosa is basically computer illiterate, and a basic-English speaking European. Rosahas only been in the country for approximately 12 months, and joined the companyapproximately 4 months ago. Rosa is having problems connecting her Laptop to the company network since an automaticupgrade to the system has meant that every time she logs on to the network, she is asked tochange her password. The system did not have any problems, but since an automatic update therehas been several issues. You are to answer the telephone in the manner as designated by your supervisor. Use your skillslearned on-the-job to deal with the customer and sort out the log-on issue. Task:tmps8zuqxms1979451_1591928401_1978101743773110CustomerServic.docx1

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