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Assignment | Resort Operations Management

Added on - 23 Nov 2020

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RESORT OPERATIONSMANAGEMENT
Table of ContentsTASK 1............................................................................................................................................3A) Analyzing the different functions of resort operations........................................................3B) Analysing the resort management structure..........................................................................4TASK 2...........................................................................................................................................5A) Significance of an effective quality system in resort operations and analysing the waymagic life resort apply as well as monitor process of managing conflicts.................................5B) Analysing the way implementation of an effective quality system by TUI has producedresults.........................................................................................................................................6TASK 3............................................................................................................................................7A) Analysing range of incidents that could happen at resort environment and evaluatingprocedure to dealing with situation.............................................................................................7B) In what ways the procedures can be implemented to deal with such incidents.....................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONResort operations management is a part of hospitality as well as lodging industry.Operation management can be defined as the procedure of administrating business practices. Themain purpose of operation management is to increase the efficiency and helps firm in increasingproductivity. Operational management mainly has focus on converting raw material into outputin order to maximize profit. It is the procedure which assist an enterprise in ensuring an effectiveas well as efficient utilization of resources. An effective operation management in context ofresort is very much essential in order to provide guest with high level of satisfaction and goodexperience.The study has focus on analyzing the different functions of tour operations in Context ofTUI. This organization has a huge portfolio of resorts as clients of this company. It will alsohighlight the significance of an effective quality system in resort. The resort chosen for presentreport are Magic life and blue premium resort which are in the portfolio of TUI.TASK 1A) Analyzing the different functions of resort operationsTUI is a multinational company. It is among the largest leisure travel company in theworld.Firm consists of more than 70000 highly skilled and talented employees. The keyoperations of TUI include 16000 travel agencies, 150 aircraft, 16 cruise liners, 380 hotels as wellas resorts.There are different types of hotels with whom TUI has tie up in order to manage theirtour services. Some of hotel brand of TUI are blue premium resort, family life, magic life resortetc.Few important functions of resort operations are handling suppliers, customers and legalactivities. Other function of resort operation manager is to build the strong relationship withsuppliers as well as customers of TUI (Kuščer and Dwyer, 2018). In addition to this, crucial roleof resort operation manager is to create the payment system, reservations and also to promote thetour operations among different customers’ segments. TUI also offers transportation servicesfrom destination to hotel. The different parameters which are set by management for services inTUI are before as well as after visit support to customers. Customers are allocated roomsaccording to their needs. Reservation is being done by the tour operator by knowing theconvenience date from customers and availability date for the hotel(Gilani, Innes and De Grave,
2018).TUI is a tour operator and they have various resorts in their portfolio from which they tieup to provide services and these resorts are Magic life and blue premium resort.The different services offered by TUI to customers in these resorts are air condition room,accommodation, food as well as beverages. Function of resort operation manager in TUI is tomanage an effective coordination within resort so that quality as well as timely services can bedelivered to customers. An effective coordination as well as communication is also very muchessential in order to provide customers with high level of satisfaction. One of the importantfunction of tour operation includes complying with health and safety legislation (Yusof andJamaludin, 2018). It is very much crucial for operation manager in resort to keep themselvesupdated with the health and safety laws. Function of tour operation is to develop or implementvarious procedure or system considering the health and safety of both employees of resort aswell as guest. Role of operation manager in resort is to provide an appropriate training toemployees so that they can become capable of handling emergency situations.B) Analysing the resort management structureResort can be referred to as the provision of services which is especially designed bymanagement in an organization in order to positively effect the accommodation as well as otherservices. The unique structure is adopted by different resorts like inclusive resort, full board andhalf board resort etc. Inclusive resort involves total price including the government taxes,accommodation, food, transfer from airport etc. In context of self catering arrangement of resortsonly accommodation facilities are provided by resort, and catering or food services are to bearranged by customer themselves (Losekoot and Theresa, 2018.). It is the type of arrangementswhich are made by customer themselves in order to save money. In context of bed as well asbreakfast type of arrangements the cost of staying the resort involves accommodation andbreakfast. Half board structure of resort operations provide customers with different facilitiessuch as breakfast as well as dinner along with staying facility. An organization with the structureof full board operation provide three time meals along with the accommodation facility, cost ofwhich is included in the total cost charged by customers. In context TUI, an enterprise has fullboard type of arrangement and firm offers breakfast, lunch and dinner along withaccommodation facility. In addition to this, TUI also organized sports and other types of eventsat regular interval of time in order to provide guest with memorable experience. The
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