Quality Management in Event Planning

This assignment delves into the crucial role of quality management within event planning. It explores key concepts like quality assurance and control, emphasizing their application in achieving desired customer satisfaction. The document outlines strategies for implementing these processes effectively, utilizing tools such as checklists, audits, and process analysis to ensure project success.

Running Head: Resource Planning

Resource Planning 1
ACTIVITY 1
What are resources? Describe the resources that should be considered when
determining resource requirement?
While undertaking a project, different resources are required to be utilised to carry each task
necessary to complete the project. There can be a wide range of required resources such as
labour, infrastructures, hardware etc. to reach at the finish point of the project venture. The
absence of any of the important resource can hamper the project’s work flow. Anything
which a firm requires to ensure the viability of its operations and for the successful
accomplishment of its goals and objectives, can be termed as resource. Both storable as well
as non-storable resources can be utilised in the project. There are certain resources that are
generally utilised for every project such as money, stock, vehicles etc. however some
resources are used in the particular projects depending upon their nature and use.
To determine the resource requirement for a project, following points must be taken into
account:
 The business type for which the resources are required (service unit or manufacturing unit or
sales unit)
 The intended users of the resources (i.e. their level of education, competencies, cultural
background etc.)
 The business size (small, medium or large) and the scope of its operations (local or
international).
 The geographical location of the business (i.e. regional, rural or urban area).
The ultimate requirement of resource requirement is dictated by the firm itself which is
intended to undertake the project depending upon its goals and objectives.
ACTIVITY 2

Resource Planning 2
Calculate which of the following suppliers is the most cost-effective:
a) Safe Hands Insurance Company has received a number of quotations for their
new AIS. Calculate how much each system will cost per year and determine
which of the quotes is most cost-effective.
Access IT Company has provided a quote of $84,000. The system will last for
seven years. They provide free services and maintenance. They offer technical
support for an additional cost of $6,000 a year. All the required hardware has
been included in the cost of the quote.
The details of the services provided by the AIS and the quotations offered by the software
provided are given below:
Cost of AIS is $ 84000 and the useful life will be 7 years.
Therefore, the cost can be evenly distributed to these 7 years.
Cost per year would be $12000.
No additional charges for after sale services and maintenance.
The provider will charge a fees of $6000 per year to provide the technical support.
Thus, the yearly cost per system will be $ 18000 ($12000+$6000).
b) Vision IT Technical Consultants has provided a quote of $105,000. The system
will last for 10 years. Their quote includes technical support. The quote
includes all the required hardware; however, the hardware must be checked
and serviced by them, twice a year at a cost of $500 per service.
Quote offered by Vision IT consultants is detailed below:
Total quote= $ 105000

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Useful life= 10 years
Cost distribution per year= $ 10500
Technical support fees= Nil
Hardware cost= Already included.
Maintenance and Service Charges= $ 1000 per year.
Total cost per year= $ 11500.
c) Total IT Solutions has provided a quote of $65,000. The system will last for
five years. The cost of technical support, services and maintenance are included
in the price. The hardware required will cost an additional $22,500.
Total quote= $ 65000
Useful life= 5 years
Cost distribution per year= $ 13000
Technical support fees= Nil
Hardware cost= Already included.
Maintenance and Service Charges= Nil
Total Hardware cost (extra) = $22500
Per year allocation of Hardware cost = $4500
Total cost per year= $ 17500

Resource Planning 4
From the above calculations it is quite clear that Total IT Solutions is quoting highest and
therefore purchasing of AIS from it will prove to be expensive in comparison to other
providers.
Hence, purchasing of AIS Vision IT Technical Consultants will be cost effective as its quote
is lowest and also its software will serve the company for a longer term i.e. 10 years.
ACTIVITY 3:
a. Why is it necessary to determine and confirm scope and nature of budgetary
planning activity with relevant colleagues?
It is quite necessary to confirm the scope and the nature, as well, of the budgetary planning
activities of the project with all the significant partners working on that particular venture
project so as to identify all the necessary areas where funds and other resources will be
required. While preparing the financial plans, it is necessary to involve the colleagues as there
are various factors that can affect the spending arrangements. Such as:
 The changes in the monetary framework.
 Development of new directions.
 Movement of market patterns.
 Extent of project venture.
 Human resource necessity.
The above mentioned factors can directly or indirectly influence the firm’s representatives.
Any change in the budgetary plans or the projections may require to train and monitor the
executives working on the project. The proper communication of all the budgetary activities
and plans will not only help them to be aware of the desired performance and objectives but

Resource Planning 5
also it will practically enable them to perform effectively and efficiently. Moreover, such
involvement of all the colleagues will generate the confidence among them when their ideas
and thoughts will be entertained in the overall project development. This will ultimately
contribute positively to the project growth.
b) What is the importance of cash flow budget or report?
Cash flow budget is an important tool that can is used in project planning. It allows the firm
to manage it cash flows in the most efficient manner. Both cash budgets and reports allows
the firm to make sound and informed economic decisions with the use of relevant and
necessary information provided in these budgetary plans and reports. It also helps the
managers in evaluating its overall performance of the business. The report can offer the
review of the functioning of the entity. These reports and budgets helps the business
managers in formulating the necessary strategies and policies for the successful conduct of
the business. These budgets enables the managers to assess the availability of resources with
the business and the key areas whether they must be distributed to generate the desired
results. Therefore, these reports provides the strategic direction and platform to the business.
c) Describe the process through which you would go to determine whether
financial support is available to allow the requirements of an organization
to be achieved?
An approximation of cost of a project or unit is called its cost estimation. The
person who prepares the cost estimates is referred to as the cost estimators. The cost
estimation process decides the value of the assets that are used in the project. There
can be various cost estimators such as building cost estimator, electric cost
estimator. The process of estimation of cost involves making judgements and
guesses. This estimated cost is used to conclude the extended exercises. The process
emphasises on determining the ideal cost of the projects by aggregating the

Resource Planning 6
individual element’s costs. This estimation enables the managers to determine
whether the project will be profitable to be conducted or not. If following criteria
are met the project can be called as profitable:
The scope of the project is developed on-budget and on schedule.
The expectations of quality are met.
The benefits that were expected are received by the stakeholders.
ACTIVITY 4
The Project manager is concerned about the internal control procedures currently in
place. Why is it important that these be reviewed and, if necessary, modifications made?
Internal controls are the measures of ensuring the achievement of the goals of the business,
the operational and financial effectiveness of the business, the appropriateness of the
budgetary announcements, the consistency in complying with the laws and regulations and
the sound financial reporting practices. In the wider sense, internal controls covers all the
necessary controls that prevents the organisation’s functioning from being hampered due to
the internal environment of the business. Internal controls facilitates the coordination among
the critical elements of the business and their constant monitoring and checking process.
To continuously review the internal control procedures of the organisation is quite important
because it helps in ensuring that the required internal controls exists and functions on the
regular basis in the business of the entity. Review of Internal control procedures helps the
managers to ascertain whether the controls that are in place are adequate and sound enough to

Resource Planning 7
safeguard the operational efficiency of the business. Evaluation of internal controls involves
following activities:
 Identification of key areas where internal controls are necessary.
 Reviewing the related arrangements, techniques and documentation for each key area.
 Discussion about the implementation and execution of controls with the respective
management team of all the levels.
 Observing the continuity and functioning of internal controls.
 Testing and verification of controls.
The management of the company must make necessary efforts to establish appropriate
internal controls in the organisation and they must ensure that employees at all the level are
adhering to the controls in the most effective manner.
ACTIVITY 5:
1. Accounting information is used to inform decision making but it has
limitations. Conduct appropriate research into financial decision making in a
project management context and describe what the accountant can do to
minimize the limitation of management accounting?
Accounting is considered as the language of entities business. It helps in collecting, recording
and maintain the necessary set of information regarding the business in the financial terms.
However, the system of accounting supplies the administrative information to determine
whether the business has earned sufficient profits or has faced the misfortunes during the
normal course of its operations. Accounting system also contains the information regarding
the amount of fund owed by the company to others and the amount of funds that is owed by

Resource Planning 8
the other parties to the business. However, accounting is undertaken on the basis of various
assumptions and estimates that proves to be unrealistic for the business. Moreover, at times
the accounting information provided by the management of the entity may be manipulated to
mislead the readers of the information so as to hide the weak financial position of the
business. The management accountants must use various advanced techniques and tools of
trend analysis and estimations so as to promote their effectiveness and adequacy.
2. Explain the procedures you might need to follow to access the financial data
and plans necessary for efficient operation of a team/section/division?
To improve the financial planning of the organisation, a model must be created to show the
budgetary plans which must be achieved by the business of the firm. Following budgets must
be prepared:
 Long term budgets.
 Short term budgets.
 Operational arrangements.
 Monetary based projections.
 Income projections.
 Key performance indicators.
Budgets or the financial plans can be prepared taking into consideration the demand and
spending of the organisation. Determining the cash inflows of the business and the sources of
the inflow of funds in the business must be ascertained. The management must constantly
monitor the funds requirement and must set up the reports accordingly on the regular interval
basis.

Resource Planning 9
ACTIVITY 6:
1. You have been asked by management to prepare a report on why the personnel
budget has a large negative variance. What information would you include in
your report?
The variance that is indicated negatively shows that the results are adversely affected by the
mismatching of actual and budgeted results. It shows two scenarios. First, lower actual
income than the budgeted one and secondly, it may be due to higher cost incurrence than the
budgeted one. The financial plans covers the desired results from the normal business
operations in the given situation. However, there can be various circumstances under which
planned performance cannot be undertaken and therefore the ultimate results deviates from
the planned results. The report must quantify the deviations along with the reasons that has
caused those deviations. Moreover, the impact of fluctuation of the results must also be
shown in the report so as to enable the readers to assess the overall impact of changes in the
situation or business environment. Along with the quantum of deviations and reasons
thereupon, the report must also contain the recommended actions that needs to be taken to
deal with the deviations and to minimise them.
2. When reporting, why is it necessary to provide evidence to support your
statements or conclusion?
While reporting it is quite essential to provide necessary evidences to support the
points incorporated in the report. The evidences gives objective support to the
arguments and claims made by the reporting entity about its report. It makes the

Resource Planning 10
information more reliable than the mere collection of data incorporated at the single
place. Evidences includes statements as well as facts to support the content of the
report. It increases the credibility of the reports in the eyes of the users and hence it
makes easy for them to base their decision on whatever is incorporated in the
reports.
ACTIVITY 7:
You have been asked to provide an accurate and up to date profit and loss
report on work in process for a particular job. What data might you draw on,
what reports might you need to access and how would you ensure that the
information you provide is error free and comprehensive?
The report of profit or loss which is also known as wage articulation, explains the business’s
productivity over a period of time. The time period covered by such reports can be based on
the monthly framework or quarterly or annually. The profit and loss report is an important
document to check the business performance. To the business managers, the profit and loss
report identifies the areas of key success of the business and the areas which are contributing
negatively to the business success. The stakeholders of the entity uses the profit and loss
report to access the financial health of the business. These reports helps the readers to identify
the overall profitability of the project venture in which the entity is indulged.
As a basic rule, the report is bifurcated into 2 major parts: the income part and the cost part.
Income part covers all the elements that brings in revenue for the business whether directly or
indirectly. All the monetary benefits are hence recorded on the income side of the report
whether they are generated from the primary business exercises or the secondary exercises.

Resource Planning 11
Whereas, the cost part covers all the elements that causes outflow of money from the
business. It covers the aspects that consumes the business resources whether directly or in the
indirect ways. This side also covers the losses incurred by the business due to basic essential
activities or secondary activities.
With the use of report of profit and loss, following things can be calculated to understand the
overall profitability of the business.
 Gross profit =
Net Revenue
Less: Cost of goods sold
 Gross profit margin =
Gross profit x 100
Net Revenue
 Operating profit =
Gross profit
Less: operating expenses
 Net profit =
Operating profit
Less: (taxes + interest)
To ensure whether the report provided by the management is free from any errors and is
comprehensive, the report must be cross verified with the original data and the report must be
kept in the simplest form so that it can easily be accessed by the users.

Resource Planning 12
ACTIVITY 8:
1. Prepare a simple checklist that you could use as a guide for when you write
reports.
For the purpose of writing reports, the checklist as given below can be referred as a guide:
 Preparation of Trial asset report.
 Identification of reports for the required data
 Calculation of depreciation
 Calculation of decrease in depreciation estimate of assets utilised for reasons that are non-
assessable.
 Crossing of reports with booking and original data.
 Double checking of errors by exploring and eliminating them.
2. List five typical errors and discrepancies you might find when preparing
reports.
 Error of omission: This occurs when a transaction is omitted to be recorded in books
of accounts.
 Error of commission: This type of error occurs when the transaction is inaccurately
entered in the books of accounts due to some mathematical mistakes.

Resource Planning 13
 Error of principle: This type of error occurs when the transaction has not been
recorded in the books of accounts as per the generally accepted accounting
principles.
 Incorrect bank reconciliation.
 Incorrectly entered invoices.
3. Why do project managers need accurate and timely reports and what financial
information is required to manage the project’s finances? Who is usually
responsible for project’s financial agreement?
The project managers requires accurate and timely reports so as to take informed economic
decisions regarding their project. If the incorrect information is provided to the project
managers through the means of reports, it can lead to incurrence of heavy losses because of
incorrect decision making as a result of inaccuracy of information supplied. Also, if the
adequate information is not supplied on time to the users it will result in delayed decision
making from which the main purpose of the information loses its sense. Therefore correct and
timely provision of reports to the project managers helps them by serving the base for the
base on which necessary decisions can be made. The information regarding the availability of
financial resources with the entity helps the project managers in making the most efficient
utilisation and distribution of the resources among the key project segments.
Taking into account the ultimate goals and targets, the finance managers and project
managers have to function in coordination. The financial information regarding the sources of
the finances that are available with the entity, the creditworthiness of the entity as depicted by
the last financial records, the interest rate available to raise the required funds, the cost

Resource Planning 14
involved in the project and incomes that are anticipated to be earned, the profitability of the
project, the duration of the project, the cost to be incurred to set up the project etc. are
required to be considered to manage the project’s finance.
4. While you have been preparing a bank reconciliation you have come across
several inconsistencies that have all arisen in accounts controlled by one of the
managers. It is not fraudulent but charges have been wrongly allocated and as
a result it distorts the true picture. What would you do in this situation?
5. An organization has a sale of $825,000 over the fiscal year to June 30th 2015.
Cost of goods sold was $260,000 and administrative and sales expense was
$180,000. Description was calculated at $65,000. Interest earnings were $15,000
and interest paid on loans was $35,000. The organization is based in Australia.
What is net income for the Year ending June 30th 2015?
ORGANISATION
INCOME STATEMENT
JUNE 30TH 2015
SALE $825,000
INTEREST EARNING $15,000
COST $260,000
SALES EXPENSE $180,000
DEPRICIATION $65,000
INTEREST PAID ON
LOANS
$35,000

Resource Planning 15
NETT INCOME $300,000
ACTIVITY 9:
1. How would you involve project management sections in the process of
finalizing accounts and at what stage would their involvement begin?
Once the project comes to its end point, project management sections are involved in the
exercises of settling and finalising the accounts. The project manager needs to report to the
concerned party on the completion of project. The results that are arrived on the
accomplishment of project are required to be analysed by the project manager in order to
determine the effectiveness and the adequacy of procedures and tasks performed while
undertaking the entire project. Finalising of the accounts and reporting thus helps in analysing
the results achieved by the project venture and identifying the reasons of deviations that
occurs in the desired results. The project management sections then recommends the business
managers the courses of actions that needs to be taken to eliminate the reasons of deviations
in planned and actual performance.
2. What information you might require from the different sections and how will
that information relate to project costing?
The senior administrator or the staff member can provide the information regarding the real
costing issues of the project venture and the partners of the team or partners and other

Resource Planning 16
associates can provide the significant information regarding the key necessities of the project
venture.
ACTIVITY 10:
1. What is the importance of collecting and maintaining accurate records?
The maintenance of accurate records is critical for the success of any business venture. These
records must be precise enough so that reasonable and genuine conclusions can be drawn
from them at the time of decision making. The records must contain the details of
consumption and spending of the business funds and other resources. Records like receipts
and invoices, solicitations and invoice orders, details of installations etc. must be maintained
by the business. There is a wide range of documents and records that contains the necessary
and relevant information regarding the business of the organisation which supports the
business functioning. Hence, such data must be collected adequately and maintained
accurately. The complete and correct records allows the business to make documentation of
precise charges annually. It is of critical significance because of the fact that the back end
duties can often get severely costly due to the intrigue owned by the administration. Also, the
deliberate forces to access inability can also be counted as criminal offence.
The accuracy and completeness of the records maintained by the organisation allows the
business managers to measure the performance of business from the standpoint of its critical
elements so that any advancement in the performance can be facilitated. It also enables the
business in achieving the targeted results. Firms can also have ready access to its inventory
network and clientele details as and when required to formulate various strategies and
policies. It can also help the managers in identifying the activities that needs to be shut down
or suspended.

Resource Planning 17
Moreover, if accurate business records of necessary and relevant information are maintained,
it helps the stakeholders to access the performance of the entity. In the absence of these
records, they would not be able to understand the scenario of resource availability and
utilisation of the business. Therefore, it is necessary to maintain the accurate records for the
success and growth of the business.
ACTIVITY 11:
The below table shows the comparison of costs and benefits involved in both the systems of
accounting information software.
Costs and tangible
benefits
System 1 System 2
Project completion time 1 year 1 year
Expected life of the
system
5 years 5 years
One-time costs $300,000 $140,000
Recurring costs incurred
at beginning of years 1-5
$45,000 $55,000
Annual tangible benefits
incurred at end of years
1-5
$170,000 $135,000
1. Which system would be chosen on the basis of this information?

Resource Planning 18
The system that gives higher profitability index will be chosen, given the financial data above
of both the AIS systems.
System 1.
One time Investment = $300,000
Cash Inflows (PV) = $170,000 - $45,000 = $125,000
Profitability Index = Present value/Investment
I.E. $125,000 / $300,000= 0.4167
System 2.
One time Investment= $140,000
Cash Inflows (PV) = $135,000 - $55,000 = $80,000
Profitability Index = Present value/Investment
i.e. $80,000 / $140,000 = 0.5714
Decision: System 2 will be preferred over system 1 as it has higher profitability index.
2. Does the table provides enough information to make an informed decision? Explain.
The table that has been provided above in the problem contains almost every necessary data
that can be used to evaluate the selection of appropriate system. There are certain points to be
kept in mind while selecting the best and suitable framework of alternative selection. Such

Resource Planning 19
points are: the relevance and reliability of data, the essential viewpoints of individual’s choice
etc. The data must be surveyed before reaching on to any concrete conclusion or decision.
After completing the required survey procedure, the techniques like cost benefit analysis can
be undertaken. Another technique of comparing both the alternative frameworks is to
compute the benefits of both the systems. A profitability index can be explained as the true
proportion of present estimates of the inflow of money for the underlying speculation. It is
clear from the table that the initial outlay is the one time cost of investment made in
purchasing the asset for undertaking the project. The inflow of the money could be controlled
through the ascertainment of aggregate benefit after the payment of all the auxiliary costs
which are genuinely known and this cost can be deducted from the benefits to reach at the
true value of investment.
By concluding the outcome of Question 1 it can be identified which framework is
appropriate.

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SUMMATIVE ASSESSEMENT
ANSWER 1.
TRIAL BALANCE SHEET
CASH
60,000
ACCOUNTS
RECIEVABLE 185,000
INVENTORY
85,000
PRE-PAID EXPENSES
17,000
EQUIPMENT
60,000
DEPRICIATION
95,000
GOODWILL
15,000
ACCOUNT PAYABLE
15,000
EXPENSES PAYABLE
20,000
PAYG TAX WITHHELD
15,000
LOANS PAYABLE –

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SHORT TERM 25,000
LOANS PAYABLE –
LONG TERM 42,000
CAPITAL STOCK
15,000
PAID IN CAPITAL
35,000
RETAINED EARNINGS
50,000
TOTAL 422,000 312,000
NET
PROFIT
422,000 – 312,000 =
110,000
ANSWER 2:
Various researches have been used to decide the real expenses that can be incurred in
providing the services to the clients and to create a wide client base. In the case of vitality
business, several analyses regarding the cost of service are undertaken at different phases of
inventory interwork. The utilities uses the reviews from the analysis to identify which
working capital method they require and what rates can be afforded to be set for the
administration activities.
The cost of service analysis is not only undertaken to demonstrate that these utilities offers
the estimates of cost of administration. These studies are usually undertaken as a standard

Resource Planning 22
working methodology for the administrative ventures carried by the organisations. The
surplus or deficit information extracted from the budgetary statements or booking of non-
profit organisations, is going to use the specific cost assignments to veil the monetary well-
being of the movement or action. To figure out whether any activity or action is achieving the
break even, it is necessary to assess what it expensed out to offer that administration. There
can a wide set of technologies to be used in order to determine or set the administration cost.
Each of those techniques has its own strengths and limitations. Some of the terms that are
generally used in such studies are direct or indirect costs, overhead costs etc.
ANSWER 3
Budgets and forecasts can be used as the effective tools to conduct the variance analysis. It is
the process of comparing the actual and budgeted results or performance so as to identify the
reasons of any deviations between the two. It can be used as a factual or bookkeeping tool to
analyse the causes of differences in the financial or operational results of the business. In the
accounting areas, variance analysis can be used to evaluate the profitability of the business. It
enables the managers to deal with differences by allowing necessary recommendations. At
each milestone of the project, variance analysis is undertaken to enable the managers to
figure the reasons of deviations between the planned and actual results. Also, it provides
necessary information regarding the costs and income associated with any particular aspect of
the business. There can be various types of variances such as material variances, labour
variances, overheads and sales variances.
ANSWER 4
Cost benefit analysis is a technique used in management accounting. It is used to understand
the cost and benefits involved in a particular project. If the benefits exceeds the costs
involved in the project, then such project is accepted. It enables the managers to make

Resource Planning 23
informed decision making regarding continuation of the existing venture or adopting a new
venture. As it is straight-forward technique it is mostly favourable in all types of business
ventures. It takes into account the monetary and time duration factor of the project.
Moreover, the results of the cost benefits analysis are generally found to be quite reliable and
hence it adds up to its strengths.
However, even after great strengths possessed by the cost benefit analysis, it has some
downsides which are discussed further. This analysis demands the recognition and
measurement of all the benefits and costs of the projects. However, there are certain benefits
and costs that cannot be measured quantitatively and also the human mistakes in identifying
the true value of benefits and advantages of the project often leads to blunders in making
sound decisions. It is not always possible to establish the casual connection between the
savings and expenses of the project.
ANSWER 5:
In the cases where decisions are to be made regarding the acquisition of things, the business
purchasing policy makes relevance for all the business executives, representatives and the
supervisors. The individuals are obliged to hold on the buying policy in all the circumstances
because in the otherwise cases it may involve serious disciplinary offence. Buying includes
all the acquirement exercises such as renting, transfer of merchandise etc. As per the business
purchasing policy, the individuals or their association must be financially strong and stable,
responsible and lawful and the buying must be socially or morally acceptable by its legality.
It must be capable of constant improvement and up-gradation.
The arrangement addresses the main goals and objectives of acquiring capacity and also it
characterises the scope of various purchasing levels. Moreover, where more itemised
strategies are used, it fills in the general articulation. The main motive behind the purchasing

Resource Planning 24
strategy is that the buying made by the individuals does not even slightly undermine the
buying deal between the dealer and the purchaser.
To organise and plan a long Indian wedding so that all the customs and ceremonies are
included following activities will be involved:
 Short term goals:
Assignment of roles and responsibilities for all the events and functions to the arrangement
team in accordance with their skills and competencies.
 Long term goals:
Successful and smooth completion of the entire wedding event without any errors or failures.
 Project’s initiation reason:
A joyous and memorable event for all the guests and main stakeholders i.e. the couple.
 Quality planning:
Standard: Standard setting is the initial most activity of any planning. The standard of
quality of services desirable to the clients is the most important thing to be considered before
initiating the planning of the entire wedding event. It not only involves taking into
consideration the decorations and festivities of the rituals and ceremonies but also includes
other things such as dressings, catering services, sound system arrangements etc.
Assignment of roles: All the members of event management team must be appropriately be
assigned the duties for their respective functions so that all the events are responsibly
management by the team members.
 Tools used:

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 Cost benefit analysis:
The planning process must be further taken by allocating and distributing the funds to all the
segments based on their roles and functions so that the resources are utilised in the most
economic and efficient manner without excessive wastage or shortfall.
 Benchmarking:
Different ideas can be extracted from the previously arranged or attended wedding and
related functions so as to understand what are the critical areas where mismanagement of
functions can happen and what could be the reasons of such mistakes.
 Cost of quality:
The areas of mistakes or inefficiencies identified in past events must be emphasised on the
constant basis since the initiation of management of a particular event so that any last minute
haphazardness of the functions can be avoided which could result in costlier solutions to deal
or minimise the mistakes.
 Quality checklists:
It is of the utmost importance to regularly review the work undertaken by all the team
members to avoid any irregularities. The checklists enables the event manager to identify
promptly which activities have been undertaken so far and which activities are now pending
to be undertaken.
 Quality management plans:
It covers the detailed information regarding the process or methodology to be used for the
implementation of quality policies framed by the event manager. It includes the data of
members to be contacted to confirm about the quality of the inputs used and also the
information of events that are chronologically required to be organised.

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 Quality assurance:
As soon as the events starts to take place and the project has been initiated, the most
necessary task is to ensure that everything goes in accordance with the plans and all the
processes are undertaken to ensure the quality of services provided in the entire wedding
function.
Tools used:
 Quality audits:
The audits are undertaken to determine as to whether the project activities and tasks are going
in the direction of policies framed for the project. Quality audits helps the event managers in
identifying the areas where improvements are needed so as to achieve the desired level of
satisfaction from the services offered.
 Process Analysis:
The conformance of the plans is not enough to be maintained all the time. Rather the plans
must be continuously updated and modified by regularly monitoring them. The process
analysis is helps in recommending the immediate actions that can be taken in case of any
incidences or to eliminate the reasons of unsatisfactory performances.
With the help of quality assurance tools, the overall quality of services provided can be kept
on track and further improvement, if any required, can be made on time so as to achieved the
desired outcomes.
Quality control:

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This process involves the observing of outcomes of all the tasks and project activities to
check whether the standards are met or not and how to eliminate or minimise the undesirable
results. The process of quality control must be kept ongoing throughout the life of the project.
All the factors whether it is poor quality of food items or decorative items or any other factor,
which can lead to the performance failure, must be considered and eliminated within the
reasonable time in order to deliver the best possible output of the services to the customers.
There are various tools which can be used in this reference such as cause-effect diagram, flow
charts, statistical sampling methodologies or the control charts etc. The other methods can be
various inspections or review takings for the purpose of fact finding to identify and eliminate
the root causes of performance deviations.
The results of processes of quality control are then fed to the quality assurance processes so
as to make the re-evaluation and analysis of the standards of the quality. For instance, it is
identified that the main reason of non-delivery of the desired satisfaction to the clients was
the mismanagement of activities undertaken by the decoration department. Therefore while
undertaking the other wedding arrangement projects, the event management company may
hire other personnel for the decoration department and fire the existing personnel in this
department in order to minimise the risk of disruption again in the case of new client.
Answers to the questions asked in the manual:
1. A quality management plan is required to be formulated in order to understand the
quality and performance expectations of the customers. With the help of such plans it
becomes easier to determine the desired outcome of the project and how to achieve
that.
2. Project management tool is useful in identifying the key performance metrics and also
in measuring the quality factors as determined by the quality control process.

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Whereas, quality assurance is another management tool which ensures that the quality
standards are met while fulfilling the demand of the customers.
3. The tool of quality metrics is used to trace out the specific quality traits which are
associated with the project and it also provides the method of measuring those traits in
accordance with quality control process. Whereas, the process of quality assurance
involves undertaking planned and systematic activities so as to ensure that the project
employs all such processes that are required to meet the quality expectations by
providing the quality outcomes.
4. By determining as to which job is to be performed by whom, the roles and
responsibilities can be clarified in the best manner and also the line of authority can
be determined. Moreover, it is also necessary to gather the information about the
history of the employees working with the organisation and to offer the best suitable
roles to the employees.
5. To determine whether the team members are working effectively and efficiently to
meet the quality requirements and standards, various assessments and reviews can be
carried out on the performance of the employees or team members. These assessments
must be taken on regular intervals by conducting interviews. Further the other ways of
ensuring the quality performance can be undertaking self- assessments or peer
reviews. Often the remarks form the supervisors or the external experts can be used to
analyse the performance of the employees towards achievement of quality standards.
6. The quality assurance process can be used to monitor the performance. It aids the
management in identifying the loopholes in the actual performance and the root
causes of such deviations or performance failures. The quality assurance helps in
bringing into light the inefficiencies of the processes.
7. To ensure the project requirements are fulfilled, following tools can be employed:

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 Quality checklists: It is a component specific tool and is used to ensure a particular set
of activities have been performed.
 Quality Audits: It provides the review or opinion of the expert as to whether the
activities undertaken in the project are in accordance with the organisational policies.
 Process analysis: It is used to analyse the process performance and to identify any
required improvements from the point of view of organisation.