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Assignment On System Theory

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Added on  2020-02-05

Assignment On System Theory

   Added on 2020-02-05

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Slide 1
Assignment On System Theory_1
Slide 2introductionThe report is made on the case in which a small child Ben has died because of the irresponsible behavior of the doctors. The life could be saved if proper medication was provided. Besides this, another thing which was unethical was that the trust the removed the evidence of the recording where they proved themselves guilty.
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Slide 3Key issues and theories The main issue which was raised in the case was that the doctors did not treat Ben effectively and because of that Ben died. The theory which can be used is the system theory.System theory-in this, the parents are involved in the treatment which is given to the patients. in this case, the parents should be involved and they should be knowing about the medicines which should be given to Ben. According to this case, system theory is suitable as the parents did not know about the treatment. In this, the doctors told their parents that they would be giving antibiotics to the child to overcome the problem. But they were not given the antibiotics. The services which were given was not appropriate as he did not recovered and was sent to home, this was the major fault in the services. According to the system theory, the parents were not informed about the services which were given to Ben. This theory also suggests that the parents have the right to be informed about the care as well as the treatment and the reason why they are giving.
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Slide 4Expectation in the customers were managedThey provided proper services after birth of BENHe was kept in NICU for seven weeksPromised to provide proper services. The services were given according to the parents . As Ben was born various struggles so the parents expected that the intensive care will be taken in the hospital. The services which were provided were good as precautions were taken by the doctors and it was transferred to the NICU. The parents thought that the baby was recovered but the case was not that. The services which were expected by the parents were provided but the problem was the delay in the treatment. As the baby was kept for 7 weeks so they thought that the hospital is taking good care of the child. When Ben got sick that time also the hospital provided proper care and they promised to give antibiotics. In this case, immediate treatment was provided by the hospital whenever the Ben had problem. All services which were given by them was according to the needs and requirements of the services. Proper diagnosis, and even antibiotics course was also told by the doctors. So there were no problems in the services but the major issue was the diagnosis which emerged as a failing point in this case. Besides this, in many cases, it has been seen that the services are not given appropriately by the doctors and the patients suffer from that. But in this case, the expectations were fulfilled by the doctors and the baby was given proper care for that.The parents were satisfied with the services which are given by the doctors. Further, the hospitals were good and it was the first expectation which was fulfilled by the parents.
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