Understanding Business Management Concepts

This assignment delves into the fundamental principles of business management. It examines the importance of effective communication for minimizing workplace conflicts and fostering collaboration. The role of motivation in enhancing employee performance and driving organizational growth is also highlighted. Furthermore, the assignment explores various team-building models and emphasizes their significance in achieving organizational goals.

The Developing Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Different Management styles.................................................................................................3
1.2 Leadership characteristics......................................................................................................4
1.3 Communication process.........................................................................................................5
1.4 Organizational Culture and Change.......................................................................................6
TASK 2............................................................................................................................................7
TASK 3............................................................................................................................................7
3.1 Lead and Motivate a team......................................................................................................7
3.2 Justifying managerial decisions.............................................................................................8
TASK 4............................................................................................................................................8
4.1 Managerial and personal skills...............................................................................................8
4.2 Review personal development plan.......................................................................................9
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
2

INTRODUCTION
Developing manager is a concept of management that includes a framework for providing
clarification of leadership skills and managerial skills that must be possessed by potential
management executive. Manager is a personnel responsible for providing guidelines to
subordinates by aligning with appropriate management style. Marriott International and Radisson
Blu are world’s top leading hospitality firms that have a broad portfolio of services provided to
clients. Current performance of both the cited organizations can be accredited to effective
communication system developed by management executives within organizational structure of
number of chains these hospitality companies. The report throws a light upon highlighting the
requirements for personal development as well as focusing on career development plan for
potential management executives who have a interest in pursuing career within hospitality
industry. Lastly, efforts have been laid for highlighting the importance for motivating and
leading a team for ensuring alignment with overall organizational goals and objectives (Isaga,
Masurel, and Van Montfort, 2015).
TASK 1
1.1 Different Management styles
Managing overall organizational activities in a specific manner is determined as
particular management style. Manager is assigned with the task of managing each of the activity
by organizing working environment of an organization. Managers at Marriott International are
extremely efficient in managing activities of each department to keep alignment with
organizational strategies. Executives are expected to deliver best of their skills and core
capabilities by making appropriate and timely decisions by adopting friendly or professional
approach for dealing with employees. These executives have considered the fact that it is
important to understand the extent of impact of different situations and adopt most suitable style
for managing overall activities. Whenever a situation demands change in strategic policies and
major business plans, managers follow directive or coercive style of management. It is the great
managerial style in which managers of cited firm behave sensible in the crises situations.
Managers have great control over the happening in the organization and they direct people well
so that no complexity takes place. So that new strategies and policies are implemented and
3

activities are carried out accordingly. As these changes are deemed to have a greater impact on
overall organizational activities, employees are constantly supervised to check whether they have
have aligned with new policies and plans. This style of management ensures completion of tasks
and projects within targeted time limit. Moreover, as activities are carried out in a strict manner
determined by respective management executive, no overlaps or issues occur. On the other hand,
if minor changes are to be brought up to working behavior of employees and there is no time
available for managers to conduct a meeting that requires ample of time and efforts, then
participative management style is adopted (Milanowski, and Kimball, 2010). Managers follow
this style as they feel recommendations of each individual employee is important to be noted
before implementing new changes. Such type of management style enables respective manager
to gain recommendations and suggestions of each employee so that they feel that their
participation in decision making is equally important. Managers at Radisson Blu, follow
affiliative style of management. In this mangers of cited firm focus on the team building. They
work for creating harmony and connection in the workplace between employees and employers.
Managers understand the value of people and their emotions and always take care of it. as
employees are considered first before implementing any policies. People first and policies
second is the concept followed at cited organization. Managers have laid major attempts for
promoting team integration and increasing coordination level among employees so that major
projects are completed before time predetermined for specific project. It is often observed that
employees enjoy working within friendly organizational environment. Moreover, the cited
hospitality company have attained a leading position by integrated team work within number of
departments. Employees are capable of working in accordance with guidelines given by
managers who follow coaching management style. No punishments are given in case any fault or
issue occurs on employee’s part, rather they are motivated regularly so that they apply best of
their skills and expertise for completing the task assigned. Minor mistakes are not considered as
failure and lots of opportunities are provided so that employees can enhance their career
development plan (Moore, Persaud, and Torchia, 2011).
1.2 Leadership characteristics
Leadership is an art of leading people in such a manner so that maximum efforts are laid
by team members for completing tasks and projects within time specified with ensured results.
4

Personnel who is having set of managerial skills can lead a team if he is in a state of leading his
subordinates. Basic leadership characteristics that enables a potential manager to lead his team
includes motivation, monitoring, teamwork, innovation and evaluation. Marriott International
has a team of management executives who are capable of managing as well as leading respective
team to ensure best of results in general and career development of each employee in particular.
Leadership approaches followed within cited firm is based on action oriented model presented by
Adair. This model functions by coordinating three circles of task, team and individual.
Depending upon situation, managers supervise their subordinates so that proper guidelines are
provided considering complexities and implication of different situation. Moreover, these
management experts have been providing effective leadership by aligning with functional
leadership style, wherein each functional department is controlled by respective leader who has
long track experience in leading a team for completing specific project. Radisson Blu is an
hospitality firm that has provided comfortable working environment for management experts so
that they understand the situation demands for dealing with number of issues in effective manner
(Cozolino, 2014). Managers have executed their image as that of successful leaders by aligning
with contingency style of leadership. Leaders working for cited firm believe that there is no
accurate model or theory of management that can be followed strictly. After measuring the
impact of different issues, suitable structure for instant resolution is designed. Higher level of
confidence is observed to exist among leaders working at different positions as they are provided
with an opportunity to deal with practical issues and apply their own potentials and strengths for
dealing with different situations.
1.3 Communication process
The system of sending important information and details throughout different
departments of an organization is considered as communication process. Number of steps are
followed in a series to complete the process of transformation of information successfully (Leary,
2016). Generally, top level executives initialize the process of sending of information and ends
after a feedback is provided by receiver. However, lower level employees are also appreciated to
transfer important information to top level executives in certain cases. Marriott International
follows modern concept of communication transformation utilizing different means and channels
for sending information to different functional departments. The process begins when a sender
5

develops an idea. New ideas generated by top most executives can be with respect to major
changes to be brought within organizational structure. After detailed discussion among senior
executives, newly generated ideas are converted into accessible format in such a manner so that
it can be easily transferred to potential receivers (Milanowski and Kimball, 2010). Encoding
needs to be done carefully so that appropriate medium for sending the information can be
finalized. Seniors at Marriott usually adopt written as well as readable forms of medium for
sending the information about strategic changes within organizational environment. Clarification
of medium to be adopted gives a sense of confirmation to the top executives that the idea is ready
to be presented before subordinates. Each department has respective communicator assigned
with responsibility for receiving the information and delivering it to the subordinates. These
communicators are experts holding a long track of experience in helping various subordinates to
interpret the information in corrective manner. Communicators have specialized knowledge of
interactive skills as well as presenting the information in most appropriate manner. Finally,
respective communicators are also assigned with the task of sending feed backs to top level
management to provide an idea for how effectively new plans and policies are followed by
subordinates. Any issues faced by subordinates are also noted off, so that required changes can
be brought up by management team (Leary, 2016). On the other hand, Radisson Blu has attained
a leading position in international hospitality and the reason can be accredited to effective
communication system within each of its subsidiary chain restaurant or hotel. Personnel having
effective interactive skills are delegated with the responsibility for ensuring each of the employee
understands the basic idea behind implementation of new strategic plans and policies
(Milanowski and Kimball, 2010). Proper training is provided to each of the employees so that,
they are able to align with new policies for achieving better results. Moreover, each of
subordinate is provided an access to information software wherein they are required to log in
daily so that important information is communicated to them on regular basis. Employees are
provided access to provide feed backs or recommendations for the same (Beamish, 2013).
1.4 Organizational Culture and Change
Common set of beliefs, values, assumptions and ideas followed by human resources
department of an organization defines respective cultural environment. Marriott International and
Radisson Blu are the hospitality organizations that have a unique cultural environment delivering
6

a positive brand image to their customers all over the globe. Marriott has its own cultural story
depicting higher cultural values followed since long back. Rich values are analyzed to exist
among each individual providing quality services to clients. Efforts are made constantly as the
cited company follows strategies to develop as well as enhance the overall image in hospitality
industry.
Illustration 1: Schein model
Source: (Leary, 2016)
On the basis of Schein model, direct and indirect mechanisms are determined and effects are
measured to nurture the behavior and practice followed by most of employees. Charles Handy
has classified four major types of organizational culture as power culture, role culture, task
culture and person culture (Milanowski and Kimball, 2010).
7

Illustration 2: Charles Handy model
Marriott has set its image as that of a role model by designing cultural pattern for power
executed by seniors, role of each employee, task to be performed as well as common behavior
expected to be followed by each subordinate. Greater importance is laid upon providing services
based on each component that determines the cultural environment such as traditions and beliefs
followed within a society (Milanowski and Kimball, 2010). Radisson has task culture in this
team members work together to resolve issues. There is no single power source and they give
value to experts (Milanowski and Kimball, 2010).
According to cross cultural model presented by Hofstede, Radisson undertakes constant analysis
of cultural environment prevailing within specific geographical region within which it might be
carrying out business activities. It helps management executives to determine how changing
trends and pattern within a society affects customer’s behavior directly. Number of factors that
are ever changing have been considered by cited firm to frame decisions accordingly
(Milanowski and Kimball, 2010).
8

TASK 2
9

10

11

12

13

14

TASK 3
3.1 Lead and Motivate a team
Manager must exhibit his skills in efficient manner so that he is able to lead and motivate
his team for achieving results in agreed manner. Jamie Oliver restaurant has a complex structure
wherein number of activities are divided into different tasks to be carried out by respective
teams. A leader is therefore responsible for managing the activities of his team and provide
motivation along with to achieve results targeted during initial stages. A leader must have
positive attitude so that he is able to provide contribution in transforming weaknesses of team
members into strengths for achieving strategic goals and objectives. Timely training and
campaigns are carried out for providing guidance as to how an employee can enhance his skills
and apply them into practicality. Training sessions focus mainly on providing guidance to
employees so that task assigned to them are carried out in accordance with strategic procedures
designed by senior executives (Milanowski and Kimball, 2010). Also, managers working at
15

Jamie Oliver restaurant have been provided training so that they are able to apply the conceptual
knowledge within working area. Before a team member starts off with completing the task
assigned, he is confronted with list of instructions to be followed so that maximum surety can be
delivered for providing quality services to the clients. Any fault or non compliance of important
instructions are noted of to improve working style of individual thereby strengthening his base of
knowledge and enabling these team members to diversify the portfolio of personnel and
managerial skills.
Tuckman team building model:
Tuckman has given model of team building, this model has four stages: Forming: It is the phase in which employees are highly depended upon the managers and
leaders. In this stage leader of Jamie Oliver has to give answers of lots of questions.
People do not know about objective, visions and they have poor bonding in the
workplace. Storming: In the next stage people get pushed against their boundaries. Here due to
difference in thoughts many time conflict take place. Employees feel overwhelmed due to
heavy workload. Norming: In this, managers guide them well and make them understand their
responsibilities. They both resolve their issues and in this, employees of cited firm can
appreciated for the strength of colleagues. That would motivate them and will build team
sprite among h.
 Performing: In this end stage in which people have good bonding and they all work for
achieving the goal of team.
16

3.2 Justifying managerial decisions
Being a chef in the Jamie Oliver, I have to take many decisions which can give positive
results to the restaurant. Number of decisions are to be taken by me as working within hospitality
firm as lots of trends and issues are observed to emerge on constant basis. I have to play
different role for managing activities of number of teams formed to complete complicated task.
Importance must be laid ensuring quality services are provided to customers so that they perceive
a positive image of cited organization. Decisions have been taken by me regarding management
style followed, communication system adopted and leadership style executed by me. I have to
take decisions for overall improvement of organization as well as personnel development of
individuals too. I took decisions of providing opportunities to employees enables an organization
to maintain long term relationship with efficient staff as they possess required knowledge about
working pattern of cited organization. Retaining staff for a longer period reduces overall cost
incurred to recruit as well as provide required training to employees for introducing them within
organizational environment. I conduct meeting in which detailed discussion is held between
senior officials and employees before implementation procedure so that importance of
achievement of objectives is understood by each team member. Being a chef in Jamie Oliver I
have to take number of decisions to align with changing trends in market and customer’s
preference. Decisions with respect to service to be delivered are taken after detailed analysis of
customer’s feedback is done (Isaga, Masurel and Van Montfort, 2015). This has provided the
17
Illustration 3: Tuckman team building model

cited company to attain a competitive advantage against number of competitors. I have to take
decisions with respect to changing individual behavior of employees has enabled its staff to
promote image of cited firm among clients as they have been successful in attracting maximum
customer traffic to satisfy the goal of higher market holding within hospitality firm.
TASK 4
4.1 Managerial and personal skills
In order to gain higher career opportunity in the concerned organization, several
managerial and personal skills are required. Being an integral part of the hotel, I need to develop
certain skills through which better and more adequate position can be availed by me in the near
future. Every organization has its requisite set of targets and objectives which needs to be
achieved in the prescribed time limit. In order to attain these on time, a manager should be able
to design strategies and plans which can be successfully implemented. Apart from this, a
manager must possess certain interpersonal skills so as to maintain effective relationship with its
peers and supervisors (Mujtaba, 2013).
Similarly, I have a positive attitude towards work which will assist me to gain new and
better position in the industry but possessing one skill is not sufficient. I must require varied
other personal skills such as communication, presentation, analytical and adaptability. All these
will help me to become a manager in the future. Communication skill is necessary as managers
are the link between the top level and bottom level workers. They are responsible to
communicate each and every information to the lower level so as to implement the activities in
the most significant manner.
Apart from this, taking up responsibilities from now on will enable me to develop my
career opportunities (Chen and et.al., 2016). Furthermore, it has been assessed that the company
requires highly capable and dedicated employees which can provide their significant time and
efforts so as to attain the desired targets. I can only achieve the managerial position in the hotel,
if I am able to uptake the responsibilities, engage in learning and developing activities.
Along with the above mentioned skills, behavior of a person also influences the career
development opportunities. in this regards, I need to maintain effective relationship with my
peers along with the supervisors. However, this will enable me to implement my strategies easily
in future course of action. A bad kinship with the co-workers may lead to obstruction in my
18

career development program. This also means greeting and treating customers well at the
organizational setting and providing them with appropriate services. Taking full advantage of the
opportunities is also another prominent factor through which I can gain the attention of the
management. All the above demonstrated skills and factors aids me to enhance my career
development plan.
4.2 Review personal development plan
My goal is to enhance my communication skills so that I can perform better in the Covent
garden. With the help of carer and personal development plan I will be able to improve my
communication skill. But I found that I have improved it to some extent but to be successful in
the carer I will have to improve more this skill. Thinking and learning of mine improved with the
plan but to enhance my critical thinking skills I will have to work on it. For my personal growth,
it is very important for me to improve my attitude and behavior. I will have to learn that how to
be clam and polite. So that people do not find hesitation while coordinating with me. By this way
I will be able to build relationship with them. Carer development plant has improved my
behavior and now my peer groups. This has helped me in improving my efficiency in the
professional work as well.
S. No. Skills to be
developed
Activities Time Review
1 Communication Attaining
conference, join
coaching, reading
news papers
1 months I developed my
communication
skill but to some
extent. For
growing in the
career I will have
to improve it a
lot.
2 Managerial skills Study business
studies, time
management,
2 months I have improved
my managerial
skills, now I am
19

capable to
manage people
well.
3 Interpersonal
skills
Participate in
games,
professional
conference
3 month Interpersonal skill
of mine have
been developed.
But with the
experience I will
be able to
improve and
polish this skill.
4 Leadership skill Training,
conference,
internet articles
2 month I have improved
leadership skill,
but there is high
improvement
possibility now
also. I will have
to work on it and
will have to
consult with
professional
person, individual
will be able to
guide me well. By
this way I will be
able to develop it
completely.
5 Decision making
skills
Observation and
training
2 month It has been
developed, but
20

there is
requirement of
improvement.
From the review table it has been identified that I have improved my communication,
managerial and interpersonal skills. But there is possibilities of further improvement, if I develop
these skills completely then I will be able to achieve my goal soon. I will have to improve
interpersonal skills and leadership skills more so that I can be able to resolve conflicts
impressively. I think it will take further 2 months in the improvement. In coming 2 month with
the support of professional guidance and training I will be able to develop my these skills
completely.
CONCLUSION
From the above report it can be concluded that thee are different management style,
organizations have to opt suitable style as per their objective and their structure. participative
management style is suitable, it helps to make effective coordination with employees and to
build strong relationship with them. By this way as a manager I will be bale to make them
understand about their job responsibilities. Communication process is the important part of any
business build, with the help of effective coordination companies can minimize conflicts in the
workplace. From the assignment it can be said that Motivation is the integral part, by motivating
team members companies can enhance their performances and they will be ale to,put their best
efforts. By this way organization will be able to increase its revenues and brand name.
21

REFERENCES
Books and Journals
Beamish, P., 2013. Multinational Joint Ventures in Developing Countries (RLE International
Business). Routledge.
Cadmus, E. and Johansen, M.L., 2012. The time is now: developing a nurse manager residency
program. Nursing management. 43(10). pp.18-24.
Chang, B., Chang, C.W. and Wu, C.H., 2011. Fuzzy DEMATEL method for developing supplier
selection criteria. Expert Systems with Applications. 38(3). pp.1850-1858.
Chen, F. and et.al., 2016. In search for managerial skills beyond common performance measures.
Journal of Banking & Finance.
Cozolino, L., 2014. The Neuroscience of Human Relationships: Attachment and the Developing
Social Brain (Norton Series on Interpersonal Neurobiology). WW Norton & Company.
Isaga, N., Masurel, E. and Van Montfort, K., 2015. Owner-manager motives and the growth of
SMEs in developing countries: Evidence from the furniture industry in Tanzania. Journal
of Entrepreneurship in Emerging Economies. 7(3). pp.190-211.
Leary, M.R., 2016. Introduction to behavioral research methods. Pearson.
Milanowski, A. and Kimball, S., 2010. The principal as human capital manager: Lessons from the
private sector. Teaching talent: A visionary framework for human capital in education.
pp.69-90.
Moore, K.L., Persaud, T.V.N. and Torchia, M.G., 2011. The developing human. Elsevier Health
Sciences.
Mujtaba, B. G., 2013. Managerial skills and practices for global leadership.
Nandiyanto, A.B.D. and Okuyama, K., 2011. Progress in developing spray-drying methods for the
production of controlled morphology particles: From the nanometer to submicrometer size
ranges. Advanced Powder Technology. 22(1). pp.1-19.
Oliva, P.F. and Gordon II, W.R., 2012. Developing the curriculum. Pearson Higher Ed.
22