Project Management: Case Study of AT&T Project

This article is a case study on AT&T Project and focuses on project management methodologies, budget estimates, project deliverables, project scope, and organizational chart. The article also provides insights on roles and responsibilities of different stakeholders involved in the project.

Running head: PROJECT MANAGEMENT
Case Study: AT&T Project
Name of the Student
Name of the University
Author’s Note

1
PROJECT MANAGEMENT
Table of Contents
1. Project Overview....................................................................................................................2
1.1 Project charter..................................................................................................................2
1.1.1 Purpose......................................................................................................................2
1.1.2 Duration.....................................................................................................................2
1.1.3Budget estimate..........................................................................................................4
1.1.4 Assumptions and Constraints....................................................................................8
1.1.5 Project Deliverable....................................................................................................8
1.2 Scope management plan...................................................................................................9
1.2.1 Project scope.............................................................................................................9
1.2.2 WBS..........................................................................................................................9
2. Project organization.............................................................................................................10
2.1Organizational chart........................................................................................................10
2.2Roles and responsibilities................................................................................................10
3. Management process plans..................................................................................................12
3.1Gantt chart.......................................................................................................................12
3.2 Cost management plan...................................................................................................13
3.3 Risk management plan...................................................................................................19
3.4 Communication management plan.................................................................................22
3.5 Resource Histograms.....................................................................................................26
4. Technical process plans........................................................................................................26
4.1Method of training...........................................................................................................26
4.2Process improvement plan..............................................................................................27
Bibliography.............................................................................................................................29

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PROJECT MANAGEMENT
1. Project Overview
1.1 Project charter
1.1.1 Purpose
The project mainly focusses on the organization AT& T that mainly establishes
project management centre of Excellence for fostering project management culture as well as
for improving organizational competencies. However, during the establishment of PMCOE,
the organization faces a number of challenges. In order to combat those challenges, PMCOE
applied various methodologies of project management during the development of the center.
The priority from PMCOE was to ensure that merging of project management practices
between different legacies companies so that it can run smoothly. PMCOE utilizes five-step
procedures that are established by PMI for achieving success within the project.
1.1.2 Duration
It is identified that around 110 days are required for completing AT&T project. The
time that is needed for executing each of the project activities are listed in the table below:
Task Name Duration Start Finish
AT&T Project 110 days Mon 16-04-18 Fri 14-09-18
Initiation phase 13 days Mon 16-04-18 Wed 02-05-18
Analyzing challenges 1 day Mon 16-04-18 Mon 16-04-18
Identification of solutions 1 day Tue 17-04-18 Tue 17-04-18
Getting approval from senior management 1 day Wed 18-04-18 Wed 18-04-18
Development of proposal 2 days Thu 19-04-18 Fri 20-04-18
Identifying needs of the project 2 days Mon 23-04-18 Tue 24-04-18
Forecasting resources 2 days Wed 25-04-18 Thu 26-04-18

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PROJECT MANAGEMENT
Identifying financial benefits 1 day Fri 27-04-18 Fri 27-04-18
Re-evaluation of plan 3 days Mon 30-04-18 Wed 02-05-18
Milestone 1:Completion of initiation phase 0 days Wed 02-05-18 Wed 02-05-18
Planning phase 9 days Thu 03-05-18 Tue 15-05-18
Determination of products and services
that will be added within the project
management community
3 days Thu 03-05-18 Mon 07-05-18
Completion of need assessment 2 days Tue 08-05-18 Wed 09-05-18
Identification of critical project
management products and services identified
4 days Thu 10-05-18 Tue 15-05-18
Milestone 2:Completion of planning phase 0 days Tue 15-05-18 Tue 15-05-18
Execution phase 88 days Wed 16-05-18 Fri 14-09-18
Execution of the outlined plan 10 days Wed 16-05-18 Tue 29-05-18
Delivery of project on time and budget 10 days Wed 30-05-18 Tue 12-06-18
Maintaining project quality 10 days Wed 13-06-18 Tue 26-06-18
Integration of two legacy teams 10 days Wed 27-06-18 Tue 10-07-18
Gaining traction with the merged PM
community
10 days Wed 11-07-18 Tue 24-07-18
Milestone 3:Completion of execution
phase
0 days Tue 24-07-18 Tue 24-07-18
Monitoring and Controlling process 31 days Wed 25-07-18 Wed 05-09-18
Reporting business plan to senior
management
5 days Wed 25-07-18 Tue 31-07-18
An annual client satisfaction Survey was 5 days Wed 01-08-18 Tue 07-08-18

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distributed
Additional surveys was distributed to the
participants
5 days Wed 08-08-18 Tue 14-08-18
Analysis of feedback 10 days Wed 15-08-18 Tue 28-08-18
Key findings that was incorporated for
improving the PMCOE
6 days Wed 29-08-18 Wed 05-09-18
Milestone 4:Completuion of controlling
and monitoring phase
0 days Wed 05-09-18 Wed 05-09-18
Closure phase of the project 7 days Thu 06-09-18 Fri 14-09-18
Integration of legacy completion 2 days Thu 06-09-18 Fri 07-09-18
Repetition of planning, executing and
controlling
3 days Mon 10-09-18 Wed 12-09-18
Identification of lessons learnt 2 days Thu 13-09-18 Fri 14-09-18
Milestone 5:Completion of closure phase 0 days Fri 14-09-18 Fri 14-09-18
1.1.3Budget estimate
The entire project will be completed with the budget $2,100,000. It is identified that
the budget that is needed for completing each of the project activities are reflected in the table
below:
Task Name Duration Resource Names Cost
AT&T Project 110 days $2,100,000.00
Initiation phase 13 days $130,000.00
Analyzing challenges 1 day PMP-K $10,000.00
Identification of solutions 1 day PMP-K $10,000.00

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PROJECT MANAGEMENT
Getting approval from senior
management
1 day PMP-I $10,000.00
Development of proposal 2 days PMP-B $20,000.00
Identifying needs of the project 2 days PMP-H $20,000.00
Forecasting resources 2 days PMP-A $20,000.00
Identifying financial benefits 1 day PMP-K $10,000.00
Re-evaluation of plan 3 days PMP-B $30,000.00
Planning phase 9 days $90,000.00
Determination of products and
services that will be added within
the project management community
3 days PMP-I $30,000.00
Completion of need assessment 2 days PMP-K $20,000.00
Identification of critical project
management products and services
identified
4 days PMP-A $40,000.00
Execution phase 88 days $1,880,000.00
Execution of the outlined plan 10 days PMP-C $100,000.00
Delivery of project on time and
budget
10 days PMP-D $100,000.00
Maintaining project quality 10 days PMP-E $100,000.00
Integration of two legacy teams 10 days
PMP-F, Cost of
equipment
(Hardware/Software)[1]
$600,000.00
Gaining traction with the 10 days PMP-G, Cost of $600,000.00

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PROJECT MANAGEMENT
merged PM community
equipment
(Hardware/Software)[1]
Monitoring and Controlling
process
31 days $310,000.00
Reporting business plan to
senior management
5 days PMP-K $50,000.00
An annual client satisfaction
Survey was distributed
5 days PMP-B $50,000.00
Additional surveys was
distributed to the participants
5 days PMP-H $50,000.00
Analysis of feedback 10 days PMP-J $100,000.00
Key findings that was
incorporated for improving the
PMCOE
6 days PMP-I $60,000.00
Closure phase of the project 7 days $70,000.00
Integration of legacy
completion
2 days PMP-A $20,000.00
Repetition of planning,
executing and controlling
3 days PMP-H $30,000.00
Identification of lessons learnt 2 days PMP-A $20,000.00

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PROJECT MANAGEMENT
1.1.4 Assumptions and Constraints
Assumptions: The assumptions that are made within the project are as follows:
 The project will be completed by utilizing budget of around $2,100,000.00
 It is assumed that the project will take 110 days to complete
 The project will follow the scope properly for making the project successful.
Constraints: Project constraints are elaborated below:
Budget: The AT & T should be completed within the budget $2,100,000.00. If the
project is not executed within the assumed budget, then the organization will face financial
challenges.
Scope: The scope of the project should be followed while progressing with the
project. If the scope of the project is not met, then it will be quite difficult to execute the
project successfully within the assumed time and budget.
Time: The entire project must be completed within 110 days. If the entire project is
not completed within 10 days, then the budget of the project will also increase which
generally can create financial pressure on the organization.
1.1.5 Project Deliverable
The deliverables of the project include:
 legacy teams integration
 Gaining traction with the merged PM community
 Reporting business plan to the senior management of the organization
 Survey related to an annual client satisfaction was distributed
 Additional surveys were distributed to the participants
 Analysis of feedback

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PROJECT MANAGEMENT
 Key findings that was incorporated for improving the PMCOE
1.2 Scope management plan
1.2.1 Project scope
The project scope is provided below:
 Combating and avoiding challenges that occur during the development of the
centre with the application of project management methodology
 To make sure that the merging of various PM practices between various legacy
organizations can run smoothly
 Establishment of consultants for supporting different business units
 To understand which services are important for AT&T community
1.2.2 WBS
AT&T Project
Initiation phase
Analyzing
challenges
Identification of
solutions
Getting approval
from senior
management
Development of
proposal
Identifying needs of
the project
Forecasting
resources
Identyfying
finanacial benefits
Re-evaluation of
plan
Milestone
1:Completion of
initiation phase
Planning phase
Determination of
products and
services that will be
added within the
project management
community
Completion of need
assesment
Identification of
critical project
management
productsa nd
services identified
Milestone
2:Completion of
planning phase
Execution phase
Execution of the
outlined plan
Delivery of project
on time and budget
Maintaining project
quality
Integration of two
legacy teams
Gaining traction with
the merged PM
community
Milestone
3:Completion of
execution phase
Monitoring and
Controlling process
Reporting business
plan to senior
amnagement
An annual client
satisfaction Survey
was distributed
Additional surveys
was distributed to
the participants
Analysis of feedback
Key findings that was
incorported for
improving the
PMCOE
Milestone
4:Completuion of
controlling and
monitoring phase
Closure phase of the
project
Integration of legacy
completion
Repeatation of
planning, executing
and controlling
Identification of
lessons learnt
Milestone
5:Completion of
closure phase
Figure 1: Work Breakdown Structure
(Source: Created by Author)

VP (Sponsor)
Project
managers
Program
managers Supervisors PMPS
Chief executive
officer
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PROJECT MANAGEMENT
2. Project organization
2.1Organizational chart
Figure 2: Project organizational chart
(Source: Created by Author)
2.2Roles and responsibilities
Roles Responsibilities
Sponsor The sponsor is an individual who takes the
entire project accountability. They are
generally concerned with ensuring that the
entire project will be able to deliver proper
benefits as per the organizational goals and
objectives. They also act as an arbitrator for
making proper decisions that are beyond the

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PROJECT MANAGEMENT
project manager authority.
Project manager The project managers involve in the project
of AT&T for recognizing the mission
internally in context to project management
mentoring, consulting, processes, training as
well as tools and techniques.
Program manager The PMCOE targeted the program
managers of different projects so that they
can be able to drive AT&T culture for
supporting as well as sustaining the
professional project.
Supervisor PMCOE targeted the supervisors of the
organization for assessing as well as
improving AT&T professional project
management competency at different levels
including individual, team as well as
organizational.
Project management professional The project management professional is the
individuals who are responsible for
planning, executing, initiating, monitoring
as well as closing the entire project
successfully within the estimated time and
budget so that the challenges that
organization AT&T are facing can be
resolved quite easily.

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PROJECT MANAGEMENT
3. Management process plans
3.1Gantt chart
Figure 3: Gantt chart

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PROJECT MANAGEMENT
(Source: Created by Author)
3.2 Cost management plan
It is identified that bottom-up approach is utilized for estimating the budget of the
project. It is identified that with the help of bottom-up approach, the entire project of AT&T
will be completed within the budget of around $2,100,000.00. The cost that is required for
finishing each of the activities of the project is provided in the table below:
Task Name Duration Start Finish Predecessors Resource Names Cost
AT&T Project 110 days
Mon
16-
04-
18
Fri
14-09-
18
$2,100,000.00
Initiation
phase
13 days
Mon
16-
04-
18
Wed
02-05-
18
$130,000.00
Analyzing
challenges
1 day
Mon
16-
04-
18
Mon
16-04-
18
PMP-K $10,000.00
Identification of
solutions
1 day
Tue
17-
04-
18
Tue
17-04-
18
3 PMP-K $10,000.00
Getting 1 day Wed Wed 4 PMP-I $10,000.00

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PROJECT MANAGEMENT
approval from
senior
management
18-
04-
18
18-04-
18
Development of
proposal
2 days
Thu
19-
04-
18
Fri 20-
04-18
5 PMP-B $20,000.00
Identifying
needs of the
project
2 days
Mon
23-
04-
18
Tue
24-04-
18
6 PMP-H $20,000.00
Forecasting
resources
2 days
Wed
25-
04-
18
Thu
26-04-
18
7 PMP-A $20,000.00
Identifying
financial
benefits
1 day
Fri
27-
04-
18
Fri 27-
04-18
8 PMP-K $10,000.00
Re-
evaluation of
plan
3 days
Mon
30-
04-
18
Wed
02-05-
18
9 PMP-B $30,000.00
Milestone
1:Completion
0 days Wed
02-
Wed
02-05-
10 $0.00

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PROJECT MANAGEMENT
of initiation
phase
05-
18
18
Planning
phase
9 days
Thu
03-
05-
18
Tue
15-05-
18
$90,000.00
Determination
of products and
services that
will be added
within the
project
management
community
3 days
Thu
03-
05-
18
Mon
07-05-
18
10 PMP-I $30,000.00
Completion
of need
assessment
2 days
Tue
08-
05-
18
Wed
09-05-
18
13 PMP-K $20,000.00
Identification of
critical project
management
products and
services
4 days Thu
10-
05-
18
Tue
15-05-
18
14 PMP-A $40,000.00

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PROJECT MANAGEMENT
identified
Milestone
2:Completion
of planning
phase
0 days
Tue
15-
05-
18
Tue
15-05-
18
15 $0.00
Execution
phase
88 days
Wed
16-
05-
18
Fri
14-09-
18
$1,880,000.00
Execution
of the outlined
plan
10 days
Wed
16-
05-
18
Tue
29-05-
18
16 PMP-C $100,000.00
Delivery of
project on time
and budget
10 days
Wed
30-
05-
18
Tue
12-06-
18
18 PMP-D $100,000.00
Maintaining
project quality
10 days
Wed
13-
06-
18
Tue
26-06-
18
19 PMP-E $100,000.00
Integration
of two legacy
teams
10 days Wed
27-
06-
Tue
10-07-
18
20 PMP-F, Cost of
equipment
(Hardware/Software)
$600,000.00

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PROJECT MANAGEMENT
18 [1]
Gaining
traction with
the merged PM
community
10 days
Wed
11-
07-
18
Tue
24-07-
18
21
PMP-G, Cost of
equipment
(Hardware/Software)
[1]
$600,000.00
Milestone
3:Completion
of execution
phase
0 days
Tue
24-
07-
18
Tue
24-07-
18
22 $0.00
Monitoring
and
Controlling
process
31 days
Wed
25-
07-
18
Wed
05-09-
18
$310,000.00
Reporting
business plan to
senior
management
5 days
Wed
25-
07-
18
Tue
31-07-
18
22 PMP-K $50,000.00
An
annual client
satisfaction
Survey was
distributed
5 days
Wed
01-
08-
18
Tue
07-08-
18
25 PMP-B $50,000.00
Additional
surveys was
distributed to
5 days Wed
08-
08-
Tue
14-08-
26 PMP-H $50,000.00

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PROJECT MANAGEMENT
the participants 18 18
Analysis
of feedback
10 days
Wed
15-
08-
18
Tue
28-08-
18
27 PMP-J $100,000.00
Key
findings that
was
incorporated for
improving the
PMCOE
6 days
Wed
29-
08-
18
Wed
05-09-
18
28 PMP-I $60,000.00
Milestone
4:Completuion
of controlling
and monitoring
phase
0 days
Wed
05-
09-
18
Wed
05-09-
18
29 $0.00
Closure
phase of the
project
7 days
Thu
06-
09-
18
Fri
14-09-
18
$70,000.00
Integration of
legacy
completion
2 days
Thu
06-
09-
18
Fri 07-
09-18
29 PMP-A $20,000.00
3 days Mon Wed 32 PMP-H $30,000.00

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PROJECT MANAGEMENT
Repetition of
planning,
executing and
controlling
10-
09-
18
12-09-
18
Identification of
lessons learnt
2 days
Thu
13-
09-
18
Fri 14-
09-18
33 PMP-A $20,000.00
Milestone
5:Completion
of closure phase
0 days
Fri
14-
09-
18
Fri 14-
09-18
34 $0.00
Resource Name Type
Materi
al
Label
Initia
ls
Grou
p
Max
.
Unit
s
Std. Rate Ovt.
Rate
Cost/
Use
Accru
e At
Base
Calend
ar
PMP-A Work 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-B Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-C Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-D Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-E Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-F Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-G Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-H Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-I Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd

19
PROJECT MANAGEMENT
PMP-J Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
PMP-K Work P 100
%
$10,000.00/
day
$0.00/
hr. $0.00 Prorat
ed
Standa
rd
Cost of
equipment
(Hardware/Softw
are)
Materi
al $500,000.00 $0.00 Prorat
ed
Cost of material Materi
al C $419,000.00 $0.00 Prorat
ed
3.3 Risk management plan
Risk Description Impact Consequences Risk
mitigation
Improper
budget
estimation
If the budget
for the project is
not estimated
properly, then
the project
manager faces a
lot of difficulty
in completing
the project.
High High Proper earned
value analysis
must be
undertaken in
order to make
sure that proper
the entire
project will be
accomplished
within the
estimated
budget.
Schedule
slippage
If the project
management
professional is
not able to track
High High It is very much
essential to
track the
schedule of the

20
PROJECT MANAGEMENT
the schedule of
the project
properly, then
the chances of
schedule
slippage are
high, and due to
slippage of
schedule, it is
quite
challenging to
complete the
project within
the expected
budget and
time.
project properly
on a weekly
basis so that the
whole project
will be finished
within the
predictable
budget and
time.
Improper
management
If project
management
professional is
not able to
manage the
project
successfully on
time, then it is
quite
Medium Medium It is quite
necessary to
utilize project
management
strategies within
the project so
that the entire
project must be
successfully

21
PROJECT MANAGEMENT
challenging to
finish the entire
project
effectively
within the
probable budget
and time.
managed by the
project
management
professional so
that the entire
project must be
completed
successfully
within the
estimated time
and budget.
Inexperienced
project
management
professional
If the project
management
professional is
not
experienced,
then they can
face difficulty
in executing the
project
successfully
within the
estimated
budget and
time.
High Medium It is very much
necessary to
hire
experienced
project
management
professionals
within the
project so that
they are capable
of finishing the
project within
the expected
deadline.

22
PROJECT MANAGEMENT
3.4 Communication management plan
Deliverable
info
Description Recipient Delivery
Method
Schedule Who is
responsible
Project
information
Information
about the
project is
required to
be delivered
to the team
members so
that they can
be work
properly for
achieving
the
objectives as
well as goals
of the
project.
Project
team
SharePoint
Team
meetings
Conference
calls
As
required
Project
management
professional

23
PROJECT MANAGEMENT
Project Status PMP-B
must provide
a proper
update about
the status of
the project to
the project
so they can
make sure
that the
entire project
be finished
within the
probable
budget and
time
PMP- B Email By 1 pm
on Monday
Project
management
professional
Agenda/minute
s
Monthly
basis
meetings are
arranged in
order to
discuss
about the
progress of
the project.
Project
team
Meetings Monthly Project
management
professional

24
PROJECT MANAGEMENT
Project update The update
about the
project is
provided to
the steering
committee
so that they
can make
sure that the
entire project
of AT$T is
on track.
Steering
committee
Email
Team
meetings
As
required
Project
management
professional
Project risks The risks
that are
associated
with the
project are
illustrated by
PMP-A to
the other
project
management
professional
so that the
risks, as well
PMP-A Email
Conference
calls
As
required
Project
management
professional

25
PROJECT MANAGEMENT
as
challenges,
can be easily
resolved.
Timeline
update
The update
about the
project
timeline is
provided to
the project
management
professional
so that the
project gets
executed
within the
expected
deadline
Project
team
Risk
document
Meeting
minutes
As
required
Project
management
professional
3.5 Resource Histograms
The resource histogram that is provided below reflects that the entire project
management professional works for 80 hrs within the project in order to finish the project
within the expected time and budget.

26
PROJECT MANAGEMENT
PMP-A PMP-B PMP-C PMP-D PMP-E PMP-F PMP-G PMP-H PMP-I PMP-J PMP-K
0 hrs
10 hrs
20 hrs
30 hrs
40 hrs
50 hrs
60 hrs
70 hrs
80 hrs
90 hrs
Actual Work Remaining Work Baseline Work
Figure 4: Resource Histogram
(Source: Created by Author)
4. Technical process plans
4.1Method of training
The method of training that is used by the organization AT&T within the organization
are elaborated below:
Online training classes: The organization AT&T provides online training facility to
the project management professionals so that they can be able to utilize the online classes in
order to update their knowledge on the project so that they can be able to work properly
within the project. It is identified that online classes are mainly arranged for the project
management professionals who have problems in attending classroom training. The team
members for keeping themselves update as well as skilled so that they can be able to execute
the project within expected budget and time can utilize online training.
Classroom training: Classroom training is provided to the project management
professionals in order to enhance their skill as well as knowledge in the project so that they
can work properly within the project for finishing the project activities within the estimated
budget and time. Supporting the team with proper training facility is like leading the project

27
PROJECT MANAGEMENT
towards success. The training will help the team members to manage the project work
effectively by completing the tasks that are assigned to them within the due date.
Symposium: The leaders of the project arrange meetings on a weekly basis so that
the team members of the project can discuss about the project properly. The team members
can discuss about the project related risks as well as challenges that they are facing during the
progress of the project so that the leaders can discuss properly and provide a proper solution
to the team members for resolving the issues as well as challenges of the project
appropriately.
4.2Process improvement plan
The process improvement plans that are utilized in the project are as follows:
Estimating budget properly: The budget of the project must be estimated by
engaging in market analysis in order to know about the costs of materials as well as resources
that are required for completing the project successfully. After getting proper information, the
budget of the project can be estimated properly so that the entire project can be successfully
finished within the assumed budget. In order to minimize the issues of the budget shortfall, it
also necessary for the project management professionals to engage in earned value analysis in
order to make sure that the entire project gets completed within the assumed budget.
Proper schedule tracking: As the problem of schedule slippage occurs, it is very
much necessary for the project management professionals to manage the schedule of the
project so that the chances of schedule slippage can be avoided. For mitigating the problem of
schedule slippage, it is necessary to utilize weekly basis tracking for ensuring that the entire
project is on track and it will be successful gets completed within the time that is assumed
during the initiation phase of the project

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Improving quality: It is identified that improper quality of the project can create
number of quality issues and therefore proper steps must be utilized for finishing the project
so that the project can be executed successfully within the expected time budget without
compromising the quality of the project. Proper quality-based outcome not only helps in
resolving quality related issues but also helps in developing the center effectively in the
absence of any problem.
Reducing lead time: The project lead time must be reduced for improving the project
performance so that the entire project can be easily get finished within the expected budget as
well as time.

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