Attracting and Retaining Assignment

Added on - 21 Feb 2021

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Attracting andRetaining People
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Job Specification.........................................................................................................................1Job Description............................................................................................................................2Self assessment of your JD and JS..............................................................................................3Reflections of this journey..........................................................................................................4CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONDeveloping a career in the desired field of work is the primary aim of any individual.Every person has a number of alternatives out of which they can choose the most relevant one inaccordance with their interest and educational qualifications. The role of a customer serviceexecutive is complex as these personnel have to deal with a large number of people on a dailybasis. The present assignment takes into consideration the post of Customer Service Executivewithin a reputed company. It consists of Job Description, Job Specification, self assessment ofJD & JS and reflection upon the overall journey.MAIN BODYJob SpecificationJob SpecificationCompany: XYZJob Role: Customer Service ExecutiveDepartment: Customer ServiceSalary: NegotiableJob type: Full TimeLocation: ABCJob Specifications:To encourage and motivate the manpower to develop high level of group bonding andattaining and keeping the high level of team dynamics and invocations.Solving, directing and responding to customer problems , issues and other grievances.Assimilate efficient processing of customers quotations and also focus on ordersconfirmations.To ensure full execution and better performance of services provided to customersinside the organisational premises.Responsibilities:1
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