This report discusses the changes and reforms undertaken by Australia Post, including the rolling out of a smart Point of Sale, the redesigning of the remuneration structure, and the changes in letter services. The report also highlights the factors that led to these changes and the strategies employed by the company to manage resistance to change. Additionally, the report discusses the future strategies put in place by the company to manage future changes. Lessons learned from the analysis of the company's organizational reforms are also highlighted.

Assessment Item 3 – Marking Rubric

Examine an organisational case study on Australia Post, analyze its performance, leadership, changes, and reforms, and write a 2000-word individual case study report.

Australia Post's changes: smart POS, annual remuneration plan, and letter service reform. Factors and analysis discussed.

Case Study Report: Australia Post