Australian Hardware Operational Plan

Australian Hardware Operational Plan 1
Name of the Class
Professor
Name of the School
City and State
Date

Australian Hardware Operational Plan 2
Executive summary
The financial year 2020-2021 is a crucial year for the firm. during this fiscal period, the
Australian Hardware will carry a consultative exercise with its partners and other stakeholders
that is crucial in refreshing the strategic plan of the firm. the consultation will be done in March
2020. The consultation will lead to the determination of a new approach and a set of business
priorities for future transactions and important in updating the business plan of the firm. in
addition, the 2019-2020 operational plan reflects on the current business plan of the setup and the
planning processes of the firm. the plan details on the ways the firm will utilize the available
resources including the human resources and financial resources for the successful attainment of
the goals set and completing of the activities prioritized by the firm. The activities detailed in this
document were obtained from the relevant individuals in the means of consultation, previous
year reports evaluations and from the planning exercises of the business. The document will help
the bid of the firm to address the business needs and wants of the ever-growing customer base
and the needs of the stakeholders. The plan also contains key performance indicators,
frameworks and specific targets of the firm for the year 2020-2021.
The 2019-2020 operational plan is majorly based on the assumption on the current available
resources extended by another one year. With a projected budget of $4.9 million and a human
resource base of 20 employees have been incorporated in the outlain of this project. 2020-2021 is
presented to the startup owners for the required approval after the review from the audit firm
contracted and the finance department on January 6th, 2020.
Approach

Australian Hardware Operational Plan 3
The 2020-2021 operational plan focuses on the vision, values and mandates articulated in the
strategic plan of the firm during its period of operation. This operational plan supports the goals
of the Australian Hardware as indicated in the strategic plan, (Australian Hardware 2020). The
document also provides a detailed list of activities undertaken in the firm that will help in further
implementation of specific actions in the business plan in the prior years.
Core strategic objectives and priorities for the following fiscal year are:
1. Improve data availability, service, and product quality and ensure general
comprehensives in the firm
i. Complete data will be provided covering the priority sections of the firm
ii. Support the data sources and give support to the new data sources which include the
use of electronic data sources
iii. Ensure the provision of data in a timely manner and make it accessible to the relevant
parties.
2. Deliver excellence
i. Encourage continuous learning and development in the firm
ii. Encourage innovation culture in the organization
iii. Promote transparency and accountability
3. Support decision making processes on health systems and population health
i. Promptly respond to the emerging needs
ii. Produce appropriate, relevant and actionable analysis
iii. Ensure the firm offer a leading performance management on the products sold and
the services provided

Australian Hardware Operational Plan 4
The above priorities represent timely, high profile and specific actions that will help in
supporting the overall strategic objectives and focus on the core components of the mandates in
the firm; collect and manage high-quality services and ensure that hardware products sold are of
high quality; produce the relevant analyses which are timely and are important to the clients, and
increase the usage of the company data by Australian hardware customers and other relevant
stakeholders by the use of appropriate strategies and tools, (Australian Hardware 2020).
The plan is also in support of the strategic objectives and priorities which will ensure strong
corporate establishments and relevant organizational processes in the firm. therefore, Australian
Hardware will continue embracing its IT system processes, corporate exercises and use of the
relevant selling and managing tools.
Furthermore, in support of the specific planning activities, these factors were utilized to support
the development of this operational plan:
a. Australian Hardware primary functions are;
i. Providing high-quality hardware products
ii. Ensuring high-quality customer service
iii. Ensure benefits to the stakeholders
b. Challenges faced in the industry and the prevailing market
c. Increase in the number of products being provided by the firm
d. The funding received from the business owners
e. Expected changes in the internal and external environments
Key activities in 2019-2020

Australian Hardware Operational Plan 5
As the Australian hardware anticipates the fiscal year of 2020-2021, the management of the firm
has pointed out a list of work that is realistic and achievable set of actions to meet the strategic
objectives and the priorities in the outlined business plan covering the period of 2014 to 2024,
(Australian Hardware 2020). The critical activities for 2020-2021 are shown by the use of
strategic objectives.
Objective 1: Improve the overall quality, data availability and comprehensiveness
 To ensure timely and relevant practices in the firm, Australian Hardware will:
a. Provide customer-tailored products and services. The firm will enhance the interlink
methodology and work with relevant jurisdiction to increase the utilization of customer
data
b. Implement relevant actions that will improve product and service quality, process
timeliness and accessibility of relevant data. The firm will conduct a targeted abstraction
of the data management framework, development and building crucial market data that
will be needed to improve the products and services offered in the firm.
c. Enhance the relevant infrastructure and activities that will help increase the market share
of the firm in the highly competitive industry. Various activities will be initiated to
support the integration process of doing business and initiate sound performance
management.
 To support the emerging market data, Australian Hardware will:
a. Explore and retrieve relevant data that touch the priority data in the hardware industry.
The firm will launch a customer experience survey exercise that will help in exploring
ways to new business opportunities. The firm will actively explore the emerging markets

Australian Hardware Operational Plan 6
and the changes in the taste and preferences of the customers that will be crucial in
increasing the market share and increase the customer base.
b. Utilize technological advancement in collecting and storing the relevant data. The firm
will adopt the use of e-commerce in conducting most of its activities that will help in
monitoring the market and ensuring critical data relating to the market is stored.
 Provide high-quality goods and services, Australian Hardware will
a. Provide a more comprehensive range of hardware products which will satisfy the varied
needs and wants of the customers
b. Ensure topnotch customer service is provided. The firm will offer training to the
employees and make emphasis on good customer relations which will lead to repeat
business from the customer
Objective 2: deliver organizational excellence
 Emphasize on innovation culture in the firm, Australian Hardware will,
a. Introduce and implement the innovation agenda and create necessary awareness and
establish the required conditions that will ensure successful innovation practices in the
firm.
 Ensure continuous employee training, learning, and development
a. Facilitate professional development for the employees. Australian Hardware will
implement the leadership capability expectation framework that will ensure professional
development of the employees to cater to the emerging organizational needs and wants
b. Share relevant knowledge and develop relevant managerial skills among the employees.
The firm will conduct several employee engagement surveys that will foster knowledge
sharing regarding the overall management of the firm.

Australian Hardware Operational Plan 7
c. Develop relevant leadership capabilities among the employees. The firm will develop and
initiate relevant strategies that will support
 To strengthen accountability and transparency in the firm, Australian Hardware will
a. Develop and implement a ten-year rolling business plan and the relevant business
processes. The management of the firm will reevaluate the ten-year strategic plan
implemented, review and initiate the necessary updates on the firm’s multiyear
operational plan and renew the sources of funds to be used in the business
b. Promote transparency and accountability through the use of a performance measurement
framework. The key performance indicators in the firm will be aligned with the ten-year
strategic plan while incorporating the industry benchmarks. The firm will also take into
account the relevant performance recommendations done by the audit team, surveys
feedback and stakeholders’ satisfaction.
c. Enhance the security and privacy of all the parties involved in the business. The firm will
complete the security audit as required by the ISO so as to move to the ISO27001:2013.
In support of and in addition to, the strategies initiative discussed above, Australian Hardware
firm will firmly continue to enhance its business practices, implementation of the e-commerce
services, and ensure that the primary activities in the firm and the critical management functions
are done in an effective and efficient way that will lead to the achievement of maximum benefits
to the firm.
Budgetary allocation
In developing the budget for the organization, Australian Hardware adhered to the generally
acceptable accounting principles applied in Australia particularly governing profitable
organizations. In addition to the regulation, the budgeting process incooperated critical activities

Australian Hardware Operational Plan 8
and priorities indicated in the business plan of 2014-2024. Which included the ongoing
expansions in the firm which will enable increase in the market share. The table below illustrates
the primary elements in the budget.
2020-2021 budget 2019-2020 budget
Total budget $4.9 million $6.3 million
Operating budget $4.6 million $5.6 million
Capital $0.1 million $0.25 million
Projected pension plan $0.2 million $0.45 million
Employees 20 full time equivalent 25 full time equivalent
Risk Management
Australian Hardware’s ten-year operational plan is driven by the future objectives and priorities
set by the management. as the firm develops the operational plan for the year 2020-2021, it is
crucial to assess the existing risks and conduct risk analysis that may lead to identification of any
other new risk that may be faced during operations which may prevent the firm from achieving
its set objectives.as such, Australian Hardware has updated its risk register and the risk
management program for the fiscal year 2020-2021, (Australian Hardware 2020).
The primary objective of the risk plan is to enable reasonable risk-taking by the firm which is
based on the firm’s risk tolerance. Australian Hardware’s risk management approach is to help in
dealing with the future unforeseen potential events, considering the events that night goes wrong
and those that may go right and help in building a consensus on how these risks can be managed.
This risk management plan will help in creating an excellent management plan, improve the

Australian Hardware Operational Plan 9
performances of the firm in risk management as well as strengthening accountability in the firm,
(Australian Hardware 2020). The plan will help in support of business processes and in setting
the priorities, decision-making processes and the resource allocation. Australian Hardware is
fully focusing on the strategic risks that:
i. Can be addressed by the management of the firm
ii. Cut across all sectors of the firm
iii. Can affect the business in the longest duration of time mostly 10 years’ timeframe
iv. Link to the achievement of the overall business objectives.
The following risk management framework will help Australian Hardware to successfully
manage its risks hence ensuring the successful attainment of its strategic goals.
Risk management process: Primary Focus for 2020-2021

Australian Hardware Operational Plan 10
A comprehensive analysis of the risks faced by the firm was conducted towards the end of 2019.
During the analysis program, some of the major risks that are faced by the firm were identified
which might prevent Australian Hardware from achieving its main strategic goals. The
mitigation actions for the already identified risks are described which aids in determining the
most critical risks facing the organization, (Australian Hardware 2020). Risk assessment is then
conducted based on their degree of occurrence and the possible impacts they may cause to the
organization. This led to the identification of four key risks the firm is exposed to, the
management of the firm was entrusted with the process of addressing the risks by overseeing the
management processes and initiating the required mitigation processes for the 2020 fiscal year.
However, the risk management plan will be evolving over time and the mitigation actions, as
well as the potential risks faced by the firm, will be reviewed, analyzed and reported during the
quarterly reports of the firm.
Identified
risk
Likelihood Impac
t
Risk description Mitigation measures
Remain
competitive
in the market
Unlikely Very
high
The ever-increasing new
entrants in the market will
increase competitiveness
in the market.
Increased control of the
market by the government
may diminish the role
played by startups in
controlling the hardware
Develop and implement
a customer-tailored
processes that give high-
quality services.
Pursue new strategies
that will help the firm
monitor and implement
necessary actions to
compete fairly with the

Australian Hardware Operational Plan 11
business
Insufficient funding of
medium firms might lead
to suffocation from the
large firms enjoying a
large pool of finances
large corporations by
creating its own niche
Observe and meet all the
legal requirements of
running a hardware
business
Funding Moderately
likely
Medium The main source of
funding for Australian
Hardware is the retained
profits and injections from
the owners. The current
economic times are very
unfriendly and firms are
experiencing low-profit
levels. this has led the
owners to induce
injections to boost the
financial muscle of the
firm which may not be
sustainable in the long
run.
Create a contingency
pool of finances that will
ensure the smooth
running of the business
and close unnecessary
expenses incurred by the
firm.
Electronic
data
Likely Medium
impact
The collection of the data
using electronic
Secure an ongoing
electronic data collection

Australian Hardware Operational Plan 12
collection
and storage
mechanism and storage of
data in the electronic
devices might face a
threat in the form of
malware which may wipe
out all the important data
collected
regarding market
performance and
customer satisfaction.
Key Performance indicators Framework
During the strategic planning process, Australian Hardware conducted a comprehensive analysis
of the performance measurement framework it is currently using and the relevant performance
indicators, (Australian Hardware 2020). The performance measurement framework and the
indicators used were found to be in alignment with the main functions of the Australian
Hardware- hardware products and services provision- as well as the strategic objectives of the
firm as indicated in the business plan of 2014-2024.
Relevant targets have been set where possible. For most of the new indicators being introduced,
the performances of 2019-2020 have been used as the baseline and the multiyear indicators will
be established using the performances realized in the 2020-2021 fiscal year. The results in the
performance framework has been categorized as immediate, intermediate and long-term. The
framework is summarized in the table bellow
Targeted customers and business owners
Immediate Intermediate Long-term

Australian Hardware Operational Plan 13
Market analysis, research on
the various legal requirements
in the market
Business revenue sources and
market policymakers
All players in the market
Performance indicators
Logical
model
Program
indicators
Measuremen
t baseline
Targeted
performanc
e level
Definition
of the
indicator
Sources
Strategic
goal
Expected output
Quality
goods and
services
Standard
products
and
services
Close
attention
given to
all
products
and
services
98% 100% Availabilit
y of
product
and
services
inspectors
at all given
times
Quality
assurance
team
reporting
quarterly
Employee
involvemen
t
Employee
s to have
direct
contact
87% 100% Employees
to be
serving the
customers
Australian
Hardware
managemen
t reporting

Australian Hardware Operational Plan 14
with the
customer
directly
both
Onsight
and in the
online
platforms
annually
Employee
stations
registry
Number
of
registries
for
serving
the
customers
30 30 Number of
stations
currently
available
for serving
the
customers
Human
resource
department
reporting
quarterly
Improved
business
understandin
g
Capacity-
building
goods and
services
Number
of training
sessions
organized
15 20 Number of
training
sessions
delivered
to
employees
in all
modalities.
Modalities:
conference
Human
resource
and
marketing
department
team

Australian Hardware Operational Plan 15
, self-
study,
seminars,
and
workshops
References
Australian Hardware 2020. Business strategic planning for 2019-2020, retrieved on Jan 24th 2020
from http://simulation.ibsa.org.au/australianhardware/secure/docs/AHBusiness%20planpdf