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BSBMGT403 Implement continuous improvement - Assignment
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sydney metro college
Implement continuous improvement (BSBMGT403)
Added on 2020-04-21
BSBMGT403 Implement continuous improvement - Assignment
sydney metro college
Implement continuous improvement (BSBMGT403)
Added on 2020-04-21
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AUSTRALIAN HARDWAREContinuous ImprovementAUSTRALIAN HARDWARE
Australian HardwareTable of ContentsTask 1.........................................................................................................................................2Introduction............................................................................................................................2Improvement in Systems & Processes...................................................................................3Questions on Implementation of CI Systems & Brainstorming Session................................4Examples of CI Processes and Effectiveness.........................................................................5Measurement Tools................................................................................................................6Monitoring Tools....................................................................................................................6Feedback to the Collaboration Group.....................................................................................7Set of Recommendations........................................................................................................7Task 2 - Coaching/Mentoring Session.......................................................................................7Review of the Scenarios.........................................................................................................7Results of Performance-to-date..............................................................................................9Key Areas for Improvement.................................................................................................10Suggestions for Improving Processes...................................................................................10Task 3 - Feedback Communication..........................................................................................11Answers to the Knowledge Questions..................................................................................11Definition of Continuous Improvement (CI), Elements Implemented at Australian Hardware & Role Description..........................................................................................11Driving Forces for CI........................................................................................................11Achieving the KPIs...........................................................................................................12Set of Tools.......................................................................................................................12Outcomes of the CI Process.................................................................................................13Discussion of Feedback....................................................................................................13Areas of Need for Coaching & Mentoring.......................................................................13Additional Recommendations..............................................................................................13Change Management Techniques.....................................................................................14Conclusion................................................................................................................................14References................................................................................................................................151
Australian HardwareTask 1IntroductionAustralian Hardware is an organization that is based out of Australia and set up its first storein the year 1921 in Sydney. The company provides its customers with the best qualityhardware, homeware, garden supplies along with building material. The store managed toestablish a good market share and customer base over the years. Currently, it has 138 storesand there are over 10,000 members of staff that are engaged with these stores(Australianhardware, 2017). The mission statement of the company states that the company provides the best qualityhardware, homeware, garden supplies along with building material to the customers at lowprices. The quality of the products, services that are provided and the level of engagement iskept at the top priority. The company has a vision of emerging as the top player in Australia in its field in the nextfive years.The organization chart of the organization has been illustrated below. Organization Chart2
Australian HardwareThe company has also defined and developed business plan, marketing plan and riskmanagement plan to make sure that it is able to achieve the business goals and objectives asper the defined path. There are; however, certain loopholes that are present in all of these areas that can beimproved in order to make sure that the company achieves its goals successfully. Improvement in Systems & Processes Continuous improvement also referred as CI is a series of steps that are taken for streamliningthe business operations and for better organization of products, services and processes thatare associated with a particular organization (Huang, Rode & Schroeder, 2011). In the case of Australian Hardware, there are numerous areas that have been identified thatcan be improved. There are a variety of products that are offered by Australian Hardware to itscustomers. There are also numerous vendors and suppliers that are contacted andcollaborated for the supplies. The company looks out for the suppliers from Australiaand beyond to provide quality and innovative solutions. However, the vendorselection process can be improved by making use of data analytics tools to study thevendor data and information present in the market. This will lead to the selectionprocess to be quicker and more accurate (Zain & Kassim, 2012). The pricing strategy that is followed in the company focuses upon maintenance ofmargins without compromising on the quality of the products. The company shall alsolaunch discount deals and offers for the new customers as well as for the existingcustomers. Such pricing offers will improve the customer engagement and will alsolead to the expansion of the customer base. Customer service that is offered by the company is both on-line and off-line. Suchservices can be improved by making use of automated incident recording andresponding systems. This would allow the service and support staff to provide betterassistance to the customers. The company has taken up social and environmental responsibility to ensure that thewaste management is adequately done in the company. The company shall alsoincorporate a group of volunteers along with the collaboration from local agencies andsuppliers for better waste handling and management. 3
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