Automation in Service Providing Companies

Running head: AUTOMATION IN SERVICE COMPANIES
Automation in Service Providing Companies
Name of the Student:
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Author Note:

AUTOMATION IN SERVICE COMPANIES
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Executive Summary:
The aim of the report is to delve into the relationship between the automation in the service
industry and profit generation in the industry. The same has been addressed in the research
questions. The literature review shows that automation in the service industry has resulted in
superior standard of customer services which has boosted customer satisfaction. The report also
shows that automation has enabled companies to lower their costs of significant operations like
talent acquisition and human resource management.

AUTOMATION IN SERVICE COMPANIES
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Contents
Introduction:....................................................................................................................................3
Conceptual framework:...............................................................................................................3
1.2. Research aim:........................................................................................................................3
Literature Review:.......................................................................................................................4
The concept of automation:.........................................................................................................4
Automation of operations and profit generation:.........................................................................5
2. Automation and internal operational cost reduction:...............................................................6
Data collection should clearly specify which data for which Research question:.......................7
Methodology:...................................................................................................................................7
Gantt chart:......................................................................................................................................9

AUTOMATION IN SERVICE COMPANIES
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Introduction:
Automation of services is necessary in all business sectors whether it is payment or
registration activities. The title of the research is ‘The relationship between automation of
operations in business organizations and impact on the profit.’ The title would cover
processes like marketing of services and customer management which have undergone
tremendous levels of automation.
Conceptual framework:
Automation has emerged into one of the foremost changes which the service providing
companies have to embrace. The expected outcomes of the automation are increase in revenue
generation, reduction of costs of operations and increase in the net profits (Lacity & Willcocks,
2017). With the automation of the services, the industries will prevent any attempt of theft, and
increases speed and general output of the company. Apart from that, automation assist the
industries to save the amount of expense since machines and systems will need few people
running the activities (Huaguang et al., 2015). The goal of this research is to analyze the
relationship between automation of services in business sectors and the output of the business in
Australia. Some of the things that have influenced this research include the speed in which
businesses operate, cost of employees and accuracy of their information.
1.2. Research aim:
The main aim of the project would be delving into the relationship between automation
and profit generation in the service marketing companies. Ryan (2016) in their article
‘Understanding digital marketing: marketing strategies for engaging the digital generation.
Kogan Page Publishers.’ point out that service marketing has undergone massive levels of