Aviation Crisis Management Toolkit: Primary Airports Analysis

This report provides a preliminary literature review of aviation crisis management, focusing on primary airports. It begins by defining a crisis through triangulation, drawing definitions from various sources to create a working definition. The report then examines the impacts of crises, such as political and economic instability, on aviation stakeholders, including customers and businesses. It analyzes potential crises affecting the aviation sector, with examples from rail and road transport, highlighting safety concerns. The report evaluates response strategies employed by stakeholders, such as fire safety measures and employee training, and analyzes recovery strategies, using the example of Sri Lanka's response to a tourism crisis. The analysis includes an examination of service recovery techniques and the importance of customer service in business development. The report aims to provide a comprehensive overview of crisis management within the aviation industry, with a focus on resilience and stakeholder response.