Aviation Investigation of Birmingham Airport

Aviation Investigation
of Birmingham Airport
Table of Contents

Topic: Aviation investigation of Birmingham Airport....................................................................1
INTRODUCTION...........................................................................................................................1
Overview of Study..................................................................................................................1
Aim.........................................................................................................................................1
Research Objectives...............................................................................................................1
Rationale for the selection of topic.........................................................................................1
Literature Review.............................................................................................................................2
To determine the term passenger experience with the context of airport...............................3
To examine the various contact points of airport where touch less travel can be used to
increase the experience of passenger of airport context.........................................................3
To identify the key criteria that constitutes a contactless passenger experience in the context
of airport.................................................................................................................................4
Research Methodology....................................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8