Human Factors in Aviation Management

Aviation Management

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Executive summary
The proposal summarizes the issues faced in aviation management. The captain of different
planes faces various problems due to increase level of stress and pressure while handling the
aircraft. The factors such as decision making, communication, and environment are the main
components that creates errors in the work processes (Rohacs & Rohacs, 2016). However, in
today’s environment by improving the technological part, the airline companies are reducing
their error levels. Stress is considered as the cognitive factor that enhances a person to think in a
single mind. For example, the bombings at Las Palmas had created a delay in both the PAN
plane and KLM plane, and due to this reason, the stress level of both the captains’ increases. It
created an issue for both the captains to land perfectly in the ground. However, both the captains
managed their delay and did their job properly. This aspect clears the fact that the stress plays a
major role in the decision making process for the captain of both KLM and PAN plane (Santos,
Wormer, Achola & Curran, 2017).
From the paper, it is revealed that no such stress mitigation process was present that can ensure
the captain to sit in a relax position while doing their job. Rushing and speeding up can create
challenges for the captain to control their flight. It is often seen that sometimes, due to the
presence of unfavorable conditions, the flights have to face some delays. In such circumstances,
the flights faces several issues while landing such as reduction of the fuel, or occurring of some
fault in the operating system. Thus to avoid such conditions, it is necessary for the crew to take
extra-fuel before the take-off. This process was followed by the airline company only after
looking at the delay of KLM and PAN flight during the bombarding in Las Palmas. Presence of
extra-fuel can create the opportunity for the plane to overcome the delay and also reduce the
accident level. Absence of appropriate preparation can create stress, and sometimes it generates
team cohesiveness among the people who remains present outside the flight base (Goel, Singh &
Ojha, 2016). Also, the lack of training approach can create unfamiliarity among the pilots, which
can give rise to accidents in some cases.
The report revealed that the crew of PAN-AM was confused sometimes while giving appropriate
directions to the people to take exit from the runway, which sometimes creates accidents. Hence
proper mitigating factor should be applied by the crew so that they can reduce their confusion
and avoid the accident rate. Due to such confusion, they used to direct the common people to exit

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at the difficult taxi location, which increases the chaos level. The human brain is extremely
versatile, but sometimes, it changes its nature due to high stress and vulnerable activities
(Passenier, 2018). Presence of such procedure has often influenced ATC to distract the pilots at
the time of the accident. Moreover, it is noticed that lack of airport maintenance and
communication creates accidents and thus, proper steps should be taken by the aviation
companies to overcome these challenges in the future.