Managing People in Aviation TAL0361

This report discusses managing people in aviation with a focus on the British Airways cabin crew dispute. It covers the background of the dispute, actions taken by both parties, implications for the airlines, and how the dispute was resolved. The report highlights the impact of the dispute on the company's revenue and reputation, and the importance of providing job security and proper remuneration to employees.

MANAGING PEOPLE IN
AVIATION TAL0361

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Background of dispute.................................................................................................................3
Actions taken by both parties......................................................................................................4
Implications for the airlines concerned........................................................................................4
Disputes resolved.........................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................1

INTRODUCTION
People management in aviation is referred as the managing the workflow between
employees and employers within the organization. Managing people in the aviation is covers in
the wide areas and airlines company have to manage the coordination and cooperation between
employees and employers. This report will take the British airways and its cabin crew disputes
which are held between the employees and employers. This report will discuss the disputes,
action taken by parties and implication for the airlines and details about that how disputes
resolved between the employers and employees. The business take the legal actions regarding the
strike by employees with the helps of united stated and cabin crew to resolve the strikes. They
are plan to repay for their pre pandemic and step to offer the return staff travel to crew. The
issues are dispute, and they are able to manage the people buts it was the biggest issues which
face by company, and they also get the loss due to the strikes by employees and employers and
their issues.
MAIN BODY
Background of dispute
The relation dispute discussed in the project is dispute between staff of British Airways
and British Airways. British Airways is airline of UK headquartered in London. It is the second
largest UK based passenger carrier. This was established by British Government to manage the
two nationalized airline corporation. During pandemic due to travel restriction, company had to
face financial crisis. To reduce the loss and mitigate expenses it had to cut pay of its employees.
Employees agreed to the same as they knew that they would get compensation post pandemic.
After pandemic when situation got in control and company came out of financial crisis, staff
demanded compensation and rise in their pay. This was refused by company and staff had to go
on strike as there was no other option left (Moore and Taylor, 2021). The staff included cabin
crew, baggage handlers and engineers. The GMB and Unite union had represented the staff of
British Airways during the strike. The strike has impacted the operations of company and also
negatively impacted its relationship with customers. Due to shortage of staff and strike company
had to cancel many of its flights which had adversely impacted its relationship with customers as
customers were disappointed by service of British Airways. The head of GMB said that staff of
British Airways were forced into pay cuts during pandemic and now company is refusing to
compensate the amount. The shortage of staff and refusal of staff to work had hammering the

operation of company and staff went on strike. Company tried to negotiate with employees but
got vain as they were not ready to comprise on their rights (Mayhew and Anand, 2020). The
action taken by employees and Unite union had disappointed the company as it was at recovery
stage and again it had to face huge lose due to non operation.
Actions taken by both parties
British Airways (employer) had cut off pay of its employees during pandemic as it was in
mid of financial crisis and was not able to remit expenses. The company had forced staff into pay
cuts and were liable to repay the compensation when they come out of the crisis. According to
Employment act company who is facing financial crisis can cut off pays of their employees but
are also liable to compensate the same post crisis. British Airways did the same but didn't repay
the rights of employees after pandemic. Employees approached company many times for the
same and to rise their pay (Foley and Piper, 2021). The refusal of company had forced
employees to go on strike for their rights. Post pandemic company was facing shortage of staff
and existing staff had to do extra work to mitigate the shortage of staff. After all their efforts
company was not ready to repay their pay and nor to increase their pay. Employees went on
strike and many left the company due to this pay issue. This strike had adversely impacted
company's revenue and company had to negotiate with employees. Company had to agree with
the demands of its employees resulting into rise in pay on an average of 13%.
Implications for the airlines concerned
The British airlines was going on the unpredcedents changes, due to the changes in the
British airlines there are impact on the customers of company, market structure and recent
airline's industry changes as well as current industry environments. It also affects directly on the
company competitive and its position in markets. It affects the 48 hours strike and dispute over
the cabin crew pay so the whole cabin crew are on the strike. Business reputations and as well as
changes the interaction with the airlines (Taylor, Moore and Byford, 2019). They are staging the
company also face the time cots of security. The company implicate that the business will pay
rise of employees with 13% by the end of the year. The company implicate that they will return
to the pre pandemic levels to employees. Ground staff of British airways goes on the strike and
Heathrow airport voted to go on the strike over pay. Employees of company plans to go on the
holidays and but after that the business decide (Blissett, 2021). The British airways facing the

strikes after ground and cabin staff are also backed at the industrial actions in the dispute over
pay.
Disputes resolved
The disputes of cabin crew resolved after the accepted peace accepted by the employees
and deal after the 18 months of conflicts between the employers and employees. In these
disputes, members were voted for the cabin crew and 92% members in favour and 8% member
was against and 10000 cabin crew are balloted in the disputes of British airways. Company make
deals with the cabin crews (Golden, 2021). The cabin crew was dissolved on the basis of new
pay deals and safeguarding routed as well as working arrangements for employees and business
introduced the new fleet of crew. In this there are also the third party binding in the process to
consider the staff disciplined by the British airways during the disputes between the employers
and employee’s.
In the acceptance deal by cabin crew means that both parties employers and employees
can move for the bright future and securing job for the airlines. Thousands of employees took
part in the strikes and it is the biggest crews in the United Kingdom within the airline industry.
The British airways company withdrew its concessions from the employees who went on the
strike, and they took an action against the members of company.
Business provide employees to ensuring about the job security and safety regarding their
structure of salary (Tiemeyer, 2021). As well as business was also made the permanent structural
saving for business, and they are ready to invest in business for the business customers and its
employees.
CONCLUSION
As the conclusion, management of people in the British airways to provide them job security and
proper remuneration structure to manage them and also ensure to employees that they are secure
at British airways. This report discussed British airways was not paying employees after the
lock-down, and they are coming to strike and that why the cabin crew are held for 18 months.
This report also discussed the implication for the airlines concerned because company face the
various revenues loss and employees loses in their job that affect the reputation of business as
well as affects the customer base of company. This report also elaborated the disputed resolved
by the British airlines and Over the strikes by the cabin staff and disputes between the employers
and employees.

REFERENCES
Books and Journals
Blissett, E., 2021. Phil Taylor and Sian Moore (with Robert Byford), Cabin Crew Conflict: The
British Airways Dispute 2009–11.
Foley, L. and Piper, N., 2021. Returning home empty handed: Examining how COVID-19
exacerbates the non-payment of temporary migrant workers’ wages. Global Social
Policy. 21(3). pp.468-489.
Golden, D., 2021. Review of: Phil Taylor and Sian Moore (2019) Cabin Crew Conflict: The
British Airways Dispute 2009-11. Global Labour Journal, 12(1).
Mayhew, K. and Anand, P., 2020. COVID-19 and the UK labour market. Oxford Review of
Economic Policy, 36(Supplement_1). pp.S215-S224.
Moore, S. and Taylor, P., 2021. Class reimagined? Intersectionality and industrial action–The
British Airways dispute of 2009–2011. Sociology. 55(3). pp.582-599.
Taylor, P., Moore, S. and Byford, R., 2019. Cabin Crew Conflict: The British Airways Dispute
2009-11.
Tiemeyer, P., 2021. Phil Taylor and Sian Moore, Cabin Crew Conflict: The British Airways
Dispute 2009–11 (London: Pluto Press 2019). Labour: Journal of Canadian Labour
Studies/Le Travail: revue d’Études Ouvrières Canadiennes, 87, pp.208-210.

2