Experienced Banquet Supervisor with 8 years of Hospitality and Customer Service Experience

Gnanaprakash Vanugopal is an experienced hospitality personnel with vast knowledge and 8 years of experience in hotel and customer service procedures upholding integrity with central focus on quality customer service and dedication to build a great reputation both for me and my work environment. He is interested in working in a busy environment, with least supervision and pressure to achieve set objectives of the organization he is engaged with. He is proficient in English, has excellent communication skills, good in MS Word, and is a good listener. He is a team player and efficient communicator, quick learner and flexible to learn new skills on the job. He is a lover of Badminton and enjoys socializing through community and social work, reading and writing, travelling, and meditating.

Gnanaprakash Vanugopal
Banquet Supervisor, Carlton Hotel
76 Bras Basah Rd,
Singapore, 189558
[e-mail]
[phone]
Gnanaprakash Vanugopal is experienced hospitality personnel with vast knowledge and 8 years of
experience in hotel and customer service procedures upholding integrity with central focus on quality
customer service and dedication to build a great reputation both for me and my work environment.
To be part of a world-wide reputable Hotel with the will and determination to contribute to the Hotel’s
goals, missions and visions by exhaustively putting my skills, knowledge and experience to task in order to
be able to provide excellent guest service in the hospitality industry.
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I am interested in working in busy environment, with least supervision and pressure to achieve set
objectives of the organization I am engaged with. I look forward to a productive interaction.
EDUCATION
April 2018 to date
Diploma in Commerce
Hospitality and Tourism Management
Kaplan Higher Education Institute
Singapore
2001 to 2006
Sijil Pelajaran Malaysia
SMK Majidi Baru
Malaysia
Achieved a 2.7% aggregate
WORK EXPERIENCE
Feb 2015 – To date
CARLTON HOTEL
Banquet Supervisor
• Supervise casual/Part time employees,
• Assignment of tasks to employees
• Organize and control operations
• Manning turnover for events
• Work closely with other departments such as event services,
sales team, F&B Outlet, Kitchen, House keeping so as to
ensure all the departments work in unison for smooth
operations.
• Bar set up and beverage preparation before the arrival of
guests
• Serve guests upon arrival
March 2010 – Feb 2015
CARLTON HOTEL
Restaurant and Room Service Captain
• Ensuring table setting, clearing, cashiering
• Stock taking and management
• Event planning and setting
ABOUT
CARRER OBJECTIVE
CARRER PLAN

1997 to 2000
Penilaian Menenga Rendah
SMK Majidi Baru
Malaysia
1991-1996
Ujian Pencapaian Sekolah Rendah
(UPSR)
Ladang Mados Ulu Tiram
RELATED SKILLS
Proficiency Skills
 Good command of English
 Excellent Communication Skills
 Good in MS Word
 Good listening Skills
Professional Skills
 Good computer skills
 Diplomatic in decision making
 Good Customer service
 Well organized individual
OTHER SKILLS
Personal Skills
 Ease of adaptability
 Tactical in problem solution
 Excellent leadership skills
 Self-motivated individual with a
great drive to achieve objectives
AWARDS
21st November 2016
Excellent service Award
Gold Award
29th June 2016
Safety and Security for Guests
Award-Certificate
22nd June 2016
Food and Beverage Safety and Hygiene
Policies and Procedures
Award- Certificate
31st May 2015
Work Safely
Award-Certificate
11th August 2015
Model Employee of the 2nd Quarter
• Ensuring general cleanliness and tidiness
• Sales promotion
STRENGTHS
 Friendly individual with a positive attitude towards
work.
 Easy going, adaptable and self confidence
 Responsible, resourceful, independent and flexible
 Able to work in a strenous environment with liong
hours of standing
 Team player and efficient communicator
 Quick learner and flexible to learn new skills on the
job
 Meditator and a lover of Badminton
HOBBIES AND INTERESTS
 Sports eg Badminton
 Socializing for example through community and social work
 Reading and writing
 Travellinng
 Meditating
CONTACT INFORMATION
PHYSICAL ADDRESS: 76 Bras Basah Rd, Singapore 189558.
EMAIL: [e-mail]
PHONE: [phone]
Skype ID:

2015 Nominee
REFERENCES
MR HARIDAS
F&B ASSISTANT MANAGER
PHONE: [phone]
EMAIL:
ADDRESS: OAKWOOD PREMIER OUE
SINGAPORE