Impact of Information Technology on business operations of Barclays plc
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This report discusses the impact of Information Technology on business operations of Barclays plc. It covers the importance of ethical and social issues, different types of computer networks, and the impact of Artificial Intelligence on enhancing business operations.
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Impact of Information Technology on business operations of a Barclays plc 1|P a g e
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Abstract Artificial intelligence is one of the major aspect of businesses in today's world. It is important for the companies to make sure that they are implementing right artificial intelligence technology in the right segment of their company. In this report, how Artificial intelligence can impact the workings of businesses are given. Also the importance of social and ethical issues are given. How social and ethical issues can impact the workings of the business and the reputation of the company is given in this report. In this report different types of networks that a company can use is given along with the suitability of the network on the company according to the usage and the size of the company is given. In this report the impact of artificial intelligence in enhancing the workings of the company is given. Along with this an analysis and discussion is given in the end of the report. 2|P a g e
Table of Contents Abstract...........................................................................................................................................................3 INTRODUCTION................................................................................................................................................4 Literature review.............................................................................................................................................4 Impact of IT in helping businesses to enhance their operations..............................................................4 Importance of considering ethical and social issues, which are increasingly becoming significant in the virtual world. Identify and discuss at least three issues to run businesses efficiently.......................5 Discuss different types of computer networks with their impact on businesses.....................................6 Impact of Artificial Intelligence (AI) in enhancing their businesses..........................................................7 Analysis and discussion....................................................................................................................................9 CONCLUSION..................................................................................................................................................10 REFERENCES...................................................................................................................................................11 3|P a g e
1.Introduction Information technology is defined as the use of computers, storage, physical devices, processes aswellasnetworks forthepurposeofcreating,storing,processing and exchanging data is electronic form. Informational technology is used in business operations anditencompassestheuseofbothcomputertechnologyandtelecommunication (Coeckelbergh, M., 2019.). There are specific information technology department is being formulated by the organisation that ensures organisational system, networks, applications and data to perform all functions in well defined manner with efficiency. The main purpose of maintaining informational technology in business is creating effective communication network within organisation, protect organisational data from any threat, help employees to solve problems and creating and administrating database with the help of mobile devices or computersinordertoensuringorganisationalefficiencyandsecurityofbusiness information. In this report the chosen organisation is Barclays plc which is multinational universal bank founded in 17 November McDonald’r, 1690 and headquarter situated in London, England, UK. It provides financial products through retail banking, private banking and commercial banking. The organisation is listed in London Stock Exchange as well as constituent of FTSE 100 Index. The report covers impacts of informational technology and importance of ethical and social issues that are important in virtual world. Furthermore, different type of computer networks and artificial intelligence are mentioned in this report that impacts business functions. 2. Literature Review 4|P a g e
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2.1 Information Technology and its impact in service sector businesses in general Impact of IT in helping businesses to enhance their operations According to view point of Steven Scheck, 2021, informational technology is related to business operations in which organisation uses computers and other technologies for performing business operations. In current business environment various technologies are used by the organisations such as artificial intelligence, biometric system, cybersecurity, networking, software, data and informatics that facilitates to work in well-defined manner. As information technology is raising at fast rate that bring various innovations in business. Digitalisation of information enhances the requirement of implementing various digital tools and techniques in business for the purpose of improving business operations. Informational technology plays important role in organisational success. Barclays plc organisation adopts various tools and techniques that help business to attain the objective of growth and development and conducting operations in more efficient manner. Respective organisation analysis whole business data and formulates business plans. 2.2 Ethics and Social Issues of using technology in general Importance of considering ethical and social issues, which are increasingly becoming significant in the virtual world. Identify and discuss at least three issues to run businesses efficiently According to Julia Bossmann, 2016, It is important for the companies to make sure that they are working according to the ethics and social responsibilities. It is extremely beneficial for the company to make sure that they are not violating any rules or regulations of the society. If the company is not working according to the ethics and morals of the society then the it is a possible threat that the company may ruin its reputation. Ethics and morals in a workplace is an utmost important factor that should be taken into consideration as it will help the company in enhancing the brand image and will also help the company in attracting customers as consumers like to deal with the companies that have strong values and ethics. 5|P a g e
2.3 Networking Technology, different types in general Discuss different types of computer networks with their impact on businesses According to Jess Roberts 2019, their are different types of computer network which can help the company in its operations and make sure that the company is taking full advantage of the technology that is prevailing in the market or the technology that the businessactuallyposses.Thecomputernetworkshelpsthecompanyindelivering information to their client, suppliers, employees, etc. it is important for the company to make sure that they are using correct network as the supply chain of the company as well as management of the company depends up on these networks. The company must choose computer networks according to the requirements off the company and not on the basis of just random choices. The design must be chosen keeping in mind the size, industry and workings of the company. 2.4 The Artificial Intelligence and its importance in general Impact of Artificial Intelligence (AI) in enhancing their businesses As per the information provided in the blog published at pixe lplex, 2020, artificial intelligence hasbecome one of the popular and notable buzzword in businesses.Itcantakeinstructions,giveinstructions,handledifficultsituationsor problematic situation based on technology, etc. artificial intelligence helps the company in becoming more efficient and will also make sure that the daily routine tasks of the company are at ease. It is important for the company to make sure that they are saving time and cost both with the help of artificial intelligence. Some of the examples of artificial intelligence that the people are using in their daily lives are Alexa, Google's predictive search, Siri, etc. It is important for the company to understand that the artificial intelligence can provide better customer satisfaction also it will help the company in getting competitors advantage in the market. 6|P a g e
3. Analysis and Discussion Barclayhasimplementedartificialintelligencewithinitstransactionalbanking.Itis important for the company to make sure that they are using artificial intelligence in the form of Chatbots so that simple queries can be resolved with the help of robots and technology. Artificial intelligence helps the company in carrying out basic tasks and will also help the company in creating and cancelling standing order which is a big headache for the company. The most important step that the company has taken in context to artificial intelligence is the improvement in customer services. It is important for the company to make sure that the company is providing satisfaction to the customers in context to the services that the company is providing to its customers. The company has also changed its culture and business model in order to implement artificial intelligence in the workings of the company. It is important for the company to make sure that they are providing a suitable environment of working to the artificial intelligence so that the company can get most benefits out of the workings of artificial intelligence. 3.1 Impact of Information Technology in the selected business IncaseofBarclays,Properimplementationofinformationtechnologyfacilitates organisation to analysis data properly and gaining the objective of higher profitability (Smolnik and et. al., 2020.). IT bring automation in business process of Barclays plc that enhances business efficiency as well as increase workflow of organisation. As respective organisation apply various automatic machines and other tools that facilitates organisation to reduce overall cost of operations and saves time of conducting business operations that can be utilised to perform other important work that speeds business process effectively. 3.2 Ethics and social issues in selected business In context to Barclays, the company have to face some issues as the company is in banking sector and have to deal with the finances of the people. It is important for the company to make sure that they are maintaining secrecy and privacy of the customers and will also have to make sure that the company is not violating any rules and regulations 7|P a g e
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related to ethics. The three issues that the business may have to face in order to run the business efficiently are: Racist Robots:It is important for the companies to understand that robots are made by humans an the humans can involve their own perception in the workings and system of robots. It is important for the company to make sure that they are not racist in any case as it will not be good for the employees as well as for the management of the company(Rogers, E.M., 2019.). Racist comments by someone can break the confidence level of other person and can also demotivate them which is the reason why it is important for the company to make sure that the company is not having artificial intelligence system which is racist in any form or can make racist comments. The best example of this factor is that when the google image reader makes mistake in reading and finding similar images or when the system target black people when someone try to find criminals or the system try to connect the image of criminals with black people. Security issues:It is important for the company to make sure that the company is having full security in regards to the information that the company is having. This security is needed to be provided to the information as it may be an information which si of great use. As the company deals with the funds of the customers it is important fir the company t make sure that all the information of the company is in appropriate security and all the information is that is provided by the customers to the company regarding their funds are in a safe place. Cybersecurity is a major issue nowadays and it is important for the companies to make sure that they have appropriate security. Privacy issues:It is important for the company to make sure that the personal information that the customers are providing to the company is safe and secure(Scholl, M., 2021.). Customers nowadays wants personalized experience from the company and in order to0 provide personalised experience to the customers it is important for the company to take personal information of the users. It is important for the company to make sure that the information provided by the costumers are safe and secure in the systems of the company otherwise it can severely damage the reputation of the company and will also break the trust of the costumers. 8|P a g e
3.3 Types of Networking Technologies that used in the selected business In context to Barclays, it is important for the company to choose their network carefully as it is a major decision that the company have to take. The company is in banking sector and it is important for the company to make sure that they have proper security in their network and that they are using as they have most of the private information about the customers and the clients. The company also deal with the funds that the customers deposit in the bank which means that the banks must make sure that they are protecting the funds of the customers completely. Their are five types of networks that the company have to choose from which are given below: Local area network:It is one of the most simple and popular network designs made specially for business which wants to connect low-voltage group of devices at a smaller distance. It is generally used when the company wants to connect the smartphones(Terrell, G.E. and Julian, D., 2020.). It has the ability to share resources such as printers, applications and games and will be able to manage workings of small organisations. It is not a high security network which means that the company who uses this network needs to utilize effective firewalls in order to protect their information. Wide area network:It is beneficial for those companies who wants to connect devices at a wide geographical area. It is important for the company to understand that the company can connect devices which are far away. This type of network is generally owned by public or administered departments as it is slightly high in cost as compared to other networks. It helps the companies and its branches at different locations to connect without spending much cost on different LAN networks. It is also a safe form of network which is used by a single company only for its operations and workings. It can be a good network for companies like banks as it has a high level of security. Wireless local area network:It helps in improving wireless devices network within a geographical area. This type of network uses radio signals instead of cables in order to connect the devices of an organisation(Wei, C.L. and Ho, C.T., 2019.). It is important for the company as it provide network to people who are working outside the premises of the company and will be able to provide access to the internet connection. This can be 9|P a g e
beneficial for banks as it will provide safe network to the employee even when they are working outside the premises of the banks specially on leads. Metropolitan area network:this network cover larger area as compared to Wide local area network. The geographical location which is covered by this network is wide and can be used by companies that are having big offices. This network is best suited for universities where the campus covers a large geographical area and the students will be able to enjoy high quality network in all the places of university campus. The maintenance of this network can be done by a single person the cost is also affordable. Storage area network:This is a high sped network which connects to various devices at a time. It helps the company in moving their storage resources from their network into a high speed network devices which can help the company in sharing storage device pools to multiple servers. It is important for the companies to make sure that the company is enjoying a high speed network also with the access to the storage of the company's resources. 3.4 The importance of Artificial Intelligence in the selected business The reasons why company should use artificial intelligence are given below: Access to information:Artificial intelligence helps the company in having access to a wider information. It is important for the company to make sure that the company is utilizing the information in making the company more effective and is trying to improve the workings of the company(Schement, J.R., 2018.). Artificial intelligence makes sure that the company is having right set of information as and when needed. It will help the company in having timely.It increases the efficiency in the workings of the company. It is important for the company to make sure that they are working up to their optimum capacity so that they can work beyond expectations. Increase in efficiency not only helps the company in increasing efficiency but will also help the company in decreasing cost of the company and their will be lesser chances of mistake. It increases the efficiency in the workings of the company. It is important for the company to make sure that they are working up to their optimum capacity so that they can work beyond expectations. Increase in efficiency not only helps the company in increasing efficiency but will also help the company in decreasing cost of the company and their will be lesser chances of mistakes. Increment in the efficiency of 10|P a g e
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the company helps the company in managing the organisation perfectly. It is important for the company to make sure that they are working towards increasing their efficiency so that they can achieve their goals and objectives more appropriately. Increment in the efficiency of the company helps the company in managing the organisation perfectly. It is important for the company to make sure that they are working towards increasing their efficiency so that they can achieve their goals and objectives more appropriately.Information which avoid delays in the workings of the company and helps the company in achieving the goals related to the tasks on time. The timely information will help the company in having an advantage in the market. Increases efficiency:It increases the efficiency in the workings of the company. It is important for the company to make sure that they are working up to their optimum capacity so that they can work beyond expectations. Increase in efficiency not only helps the company in increasing efficiency but will also help the company in decreasing cost of the company and their will be lesser chances of mistakes. Increment in the efficiency of the company helps the company in managing the organisation perfectly. It is important for the company to make sure that they are working towards increasing their efficiency so that they can achieve their goals and objectives more appropriately. Competitive advantage:It is one of the major advantage that a company can get in order to increase their market share in the industry. It is important for the company to make sure that they are working better and serving better to their customers with the help of artificial intelligence. It will help the company in increasing their market share and will also help them in making sure that they are working according to the needs and demands of the market so that they can increase the customer base of the company and can become more profitable. It is important for the company to make sure that they are working better than their competitors. Improves customer satisfaction:It is important for the company to make sure that the services or the products that the company is offering is according to the needs and wants of the customers. With the help of artificial intelligence the company will be able to provide best in class products and services to the customers which is beneficial for both company and customers(Tzortzopoulos and et. al., 2020.). It will also help the company in 11|P a g e
creating a loyal customer base and will also make sure that the company is in a profitable situation. Everything that a company do depends on the factor of customer satisfaction. If the company is providing better services then they will be able to have competitors advantage in the market. 12|P a g e
4. Conclusions From the above report it is concluded that using information technology in the workings of the company can improve the management of a company on immense level. It is important for the company to make sure that they are choosing the right network for the workings of the company as it will help the company in becoming more effective and efficient. It is important for the company to use artificial intelligence in their workings as it will help the company in enhancing their workings and will also create a workplace where technology is the key factor. With technology the mistake factor also decreases in the workings of the company. 13|P a g e
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5.References Coeckelbergh, M., 2019. Introduction to philosophy of technology. Rogers,E.M.,2019.Introduction:Theemergenceofinformationsocieties.InMediation, Information, and Communication(pp. 185-192). Routledge. Schement, J.R., 2018.Tendencies and tensions of the information age: Production and distribution of information in the United States. Routledge. Scholl, M., 2021.Introduction to Cybersecurity for Commercial Satellite Operations(No. NIST Internal or Interagency Report (NISTIR) 8270 (Draft)). National Institute of Standards and Technology. Smolnik and et. al., 2020. Introduction to the Minitrack on Design and Appropriation of Knowledge and AI Systems. Terrell, G.E. and Julian, D., 2020. Introduction to Value-Based Reimbursement: How to Get Started.The Journal of Medical Practice Management: MPM,36(2), pp.64-67. Tzortzopoulos and et. al., 2020. General Introduction: Lean Construction: Core Concepts and New Frontiers.Lean Construction: Core Concepts and New Frontiers, pp.xxvii-xxxii. Wei, C.L. and Ho, C.T., 2019. Exploring signaling roles of service providers' reputation and competenceininfluencingperceptionsofservicequalityandoutsourcing intentions.Journal of Organizational and End User Computing (JOEUC),31(1), pp.86-109. Online 8 Major Impacts of Information Technology on Businesses, 2021. [online. Available through <https://tweakyourbiz.com/technology/8-major-impacts-of-information-technology-on-businesses>. Top 9 ethical issues in artificial intelligence, 2021 [online]. Available through <https://www.weforum.org/agenda/2016/10/top-10-ethical-issues-in-artificial-intelligence/> Types of Computer Network Designs for Businesses, 2019 [online]. Available through <https://www.actionforrenewables.org/types-of-computer-network-designs-for-businesses/> Taking advantage of artificial intelligence in business to improve efficiency, 2020 [online]. Available through<https://pixelplex.io/blog/use-cases-of-ai-in-business/> 14|P a g e