Basic Network/PC Troubleshooting

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Added on  2023/06/03

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This article discusses basic network and PC troubleshooting for common problems such as internet connectivity, printing issues, and catalog search problems. It provides solutions for each problem and references for further reading.

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Running head: BASIC NETWORK/PC TROUBLESHOOTING 1
Basic Network/PC Troubleshooting
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BASIC NETWORK/PC TROUBLESHOOTING 2
Library Computer Networking
Scenario 1. My computer won't connect to the Internet.
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BASIC NETWORK/PC TROUBLESHOOTING 3
A loose or damaged ethernet connection is the most likely cause of the computer not connecting
to the internet. To troubleshoot this problem, you need to check thoroughly if the end to end connection
of the ethernet cable is well fixed (Gheorghe, Avanesov, Palattella, Engel, & Popoviciu, 2015, April).
The other cause of the computer not connecting to the internet is the improper network settings.
For instance, to troubleshoot this problem, if the computer has proxy settings you need to disable the
proxy setting before any change is made. This will ensure there is no interference with the IP setting.
Spywares or viruses is the least cause of the computer failure to connect to the internet. The
virus tends to block the access to the web. To troubleshoot this problem, you need to run antivirus on
the computer.
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BASIC NETWORK/PC TROUBLESHOOTING 4
Scenario 2. None of our computers will print, but those over there are printing fine.
The most likely problem of the computers not printing may be a failure of drivers to function or
lack of necessary drivers (Rahman, 2018). To troubleshoot this problem, you need to test out all the
drivers available in the controlled environment when installing the printer on the network.
The network cable failure is another cause of the computers not able to print in a network. To
troubleshoot this problem, you need to make sure that the cable is plugged in the right jack. Damaged
jack may also cause the computer not to print in a network. To troubleshoot this problem, you need to

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BASIC NETWORK/PC TROUBLESHOOTING 5
repair the jack or replace it, making it possible to obtain an IP address that the printer is supposed to
obtain.
Faulty printers' network card is the least cause of the computers being unable to print in a
network. To troubleshoot this problem, you need to fix the network card or replace if it is damaged.
Scenario 3. I'm not able to search your catalog from my computer.
The most likely cause of a computer unable to search the catalogs of another computer is the
file sharing mode being turned off. To troubleshoot this problem, you need to enable the file sharing
mode. The steps to enable file sharing mode are: control panel>network connections>Local Area
Connection>enable file sharing (Metzl, 2017).
The disabled computer browser service on a computer is also another cause of the search
problem. To troubleshoot this problem, go to system configuration utility, type MSCONFIG and then
for the startup selection should be set to normal startup as well on the General tab.
Corrupted IP settings are the least causes for the catalog search problem. To troubleshoot this
problem, you need to switch the computer over to a static address and then switch it back to DHCP.
This will make the TCP/IP configuration to reset and fix any corrupted IP settings like the subnet
mask.
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BASIC NETWORK/PC TROUBLESHOOTING 6
Scenario 4. None of us are able to access the Internet!
The router problem is the most likely cause of being unable to access the Internet. To
troubleshoot this problem substantially inspect the router and make sure that everything is linked
correctly. Crosscheck all of the router's illuminations and look out for any problem colors like orange
or red, and whether or not any of the lights are flashing (Wetzker, Splitt, Zimmerling, Boano, &
Römer, 2016, August).
The operator error is also another cause of difficulty in the internet access. This may be caused
as a result of the replicating IP addresses, setting bad firewall rules and plugging wires into the wrong
jack. To troubleshoot this problem, ensure that there is no duplicating IP address and also ensure that
the plugging wires into jack are correct and set good firewall rules.
Equipment failure, frying routers, and switches are the least cause of inability to access the
internet. To troubleshoot these problems, you need to ensure that everything has a surge and
uninterruptable power supply especially in the case of the power surge.
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BASIC NETWORK/PC TROUBLESHOOTING 7
References
Gheorghe, G., Avanesov, T., Palattella, M. R., Engel, T., & Popoviciu, C. (2015, April). SDN-
RADAR: Network troubleshooting combining user experience and SDN capabilities. In
Network Softwarization (NetSoft), 2015 1st IEEE Conference on (pp. 1-5). IEEE.
Metzl, J. F. (2017). Searching for the Catalog of Catalogs. In Books, Bricks and Bytes (pp. 147-160).
Routledge.
Rahman, Z., Ali, S. F. B., Ozkan, T., Charoo, N. A., Reddy, I. K., & Khan, M. A. (2018). Additive
Manufacturing with 3D Printing: Progress from Bench to Bedside. The AAPS journal, 20(6),
101.
Wetzker, U., Splitt, I., Zimmerling, M., Boano, C. A., & Römer, K. (2016, August). Troubleshooting
Wireless Coexistence Problems in the Industrial Internet of Things. In Proceedings of the 14th
IEEE/IFIP International Conference on Embedded and Ubiquitous Computing (EUC), Aug.
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