Operational Plan for BBQ Fun's E-commerce Development

Running head: OPERATIONAL PLAN
Operational Plan
Name of the Student:
Name of the University:
Author’s Note:

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OPERATIONAL PLAN
Table of Contents
Assignment Task 1..........................................................................................................................2
Legislative and Regulatory Context............................................................................................2
Policies and Procedures related to Operational Plan...................................................................2
Role of Operational Plan.............................................................................................................2
Development of Operational Plan...............................................................................................3
Resource Requirements...............................................................................................................3
Human Resources discussions.....................................................................................................3
Human Resource Requirements..................................................................................................4
Action Plan for E-commerce Development.................................................................................4
Performance Indicators of the Business......................................................................................6
Balanced Scorecard of e-commerce Strategy..............................................................................6
Contingency Plan.........................................................................................................................6
Proposal to the Operational Manager..........................................................................................8
Reference.......................................................................................................................................10

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OPERATIONAL PLAN
Assignment Task 1
Legislative and Regulatory Context
The assignment deals with the with the business of BBQ Fun which is engage business of
manufacturing products. The business offers its products to the customer through stores.
However, the business is currently planning to develop an e-commerce system which can
facilitate the management to increase the sales of the product. The company should consider the
legal and regulatory framework of cyber security before proceeding towards development of e-
commerce website (Hillary, 2017). The privacy of customer’s data and protecting their interest is
a vital part of the legislative and regulatory context related to the company.
Policies and Procedures related to Operational Plan
The policies and procedures of BBQ Fun aims at implementing such process with the e-
commerce facility that it helps the overall business and provides simplicity. The policies which
can be implemented along with operational plan of the business might relate to better delivery
services to the customers, online feedback services to the customers, refund policies in case of
any mistakes on the part of the company.
Role of Operational Plan
The role of operational plan is very much significant in any business as it is guide as to
what the business goals are and how the management is taking decisions which can take the
management closers to the goals of the company (Chadwick, 2013). In case of BBQ Fun, the
implementation of the e-commerce facility will require that the operational plan is effective and
can support all the activities and processes of the e-commerce facilities. In addition to this the
operational plan makes it clear what the management has to do and also helps in supervision of
the activities of the business. The operational plan of the business will also be containing plans

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OPERATIONAL PLAN
as to when the e-commerce facilities can be introduced and developed and how can the other
activities of the business assist the implementation of the e-commerce plan of the management
(Olhager, 2013).
Development of Operational Plan
The management should develop a new operational plan as the management is changing
the sales structure of the business and therefore the old operational plan may not be that much
effective in nature (Manzini, Accorsi & Bortolini, 2014). The e-commerce strategy is a new
development for the business therefore the management of the company will be requiring all the
assistance it can get to set up the e-commerce facility and moreover, other activities of the
business will have to be planned in such a way that it helps the e-commerce sales system.
Resource Requirements
The implementation of the e-commerce facility will be requiring both physical and
human resources. The human resources requirements of the business consist of employees who
will be responsible for the implementation and handling on a regular basis of the e-commerce
system. Moreover, the other personnel who will be involved in the development of e-commerce
system are CEO, CFO, operational general manager, sales manager. The physical resource
requirements of the company will be comprising of system of computer, delivery trucks,
forklifts, software installation (Maglio & Spohrer, 2013). The resources are to be utilized for the
implementation of the e-commerce facility and also to ensure that the all such factors assist in the
online sales activity of the business and increase the overall sales of the business (Bharadwaj et
al., 2013).