This report covers the operational environment, policies, and procedures of BBQfun, the role of an operational plan in achieving the successful implementation of the e-commerce strategy, resource requirements, and an action plan for implementation. It also includes physical resourcing, timelines, and milestones for implementing the e-commerce strategy, consultation and communication, performance indicators, balanced scorecard, risks, risk management strategy, human resourcing, monitoring performance, budgetary and financial performance, and employee underperformance.