BBS0031 Foundations of Business Communication: Key Elements, SWOT Analysis, and Reflection Report on Key Skills Development

This report covers the key elements of M and A air conditioning company, including its customers, suppliers, and competitors. It also provides a SWOT analysis and competitive analysis using Porter's five forces. Additionally, the report includes a reflection report on key skills development using Kolb's reflective model.

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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Key elements of the company:.....................................................................................................3
SWOT analysis of the M and A air conditioning company:........................................................5
Competitive analysis for organisation.........................................................................................5
Key issues faced by company......................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................7

PART 1
INTRODUCTION
Business analysis refer as the professional discipline which is required for finding the
business needs in order to resolve the business problem by identifying suitable solution (Becker
and Schmid, 2020). Solution generally involves the software system elements, it also includes
the improvement process, work culture changes and strategic development. M and A air
conditioning Ltd company located in Milton Keynes United Kingdom. Firm offers the designing,
installation and after care services for the air conditioning. Following report will cover the Key
business, customers and other important attributes of firm, they further illustrate the SWOT and
porter five frameworks.
MAIN BODY
Topic industry data
M and A air conditioning family run business, company have developed their good brand
reputation among the market sector, they provide the rapid, professional and friendly services to
their customers. Their services are linked with the close relationship with the suppliers, so that
they will be familiar to the knowledge reading the product performance. It is found that Around
0.7 euro billion sector are using air conditioning services. Thus company’s aim is to increase
their revenues by 50% at the end of this year.
Key elements of the company:
Key businesses:
Main business of the organisation is to provides the energy efficient air conditioning
services to the customers (Castillo-Vergara, Alvarez-Marin and Placencio-Hidalgo, 2018). Firm
M and A offers the commercial operation, industry in England, UK. They have good knowledge
and technical experience, thus which makes them able to provide or install the large and complex
complete functioning cooling air and heating system. Whatever the alignment of premises,
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company offer the right staff to install system and to ensure the comfortable and satisfaction
level of the customers.
Customers:
Target customer for the air conditioning services are home owners, commercial place
owners. Thus these are customers which the company targets to provide the better services in
order to develop good relationship for better revenues.
Suppliers:
Suppliers provides the plastic, copper, stainless steel and other materials are the key
suppliers of the company. Thus M and A company supplies the better air conditioning services
throughout the UK, their staffs are motivated towards work to install such system at home
premises of customers irrespective of size and other complexities at premises.
Competitors:
As UK air conditioning market is estimated to increase rapidly, as country is
experiencing substantially increasing demand for the air conditioner, as increment in the middle
income houses and also enhancement in construction activities are increasing demand for the air
conditioner (Jenčo and Lysá, 2018). Thus it is found that for the M and A company the current
market is stable but they might have to face the intense competition with their rivalries. Possible
rivalries are HVAC, Daiken air conditioning companies.
Performance:
It is found that company provide the better service throughout the UK, they have skill full
employees who provide better and efficient professional services to their customer. Thus
company has quite good performance but still required to adapt changes regarding changes in
industry as well as in economy.
Strength:
Company’s strength is their employee and better strategic implementation which allows
them to provide the remarkable services to their customers.
Weakness:
Poor work place structure is identifying as main weakness for the company because of
this they are also facing problem in their operational work.
Challenges faced by company:

Possible challenges which is M and A company is facing regarding their industrial
changes as it is estimated that air conditioning industry is growing, thus extreme competition is
the biggest challenge, as well as company also required to hire the employee which can add
competitive edge within their organisation.
SWOT analysis of the M and A air conditioning company:
SWOT is the strategic management tools required to analyse the micro environment of the
organisation, with its element firm will get to know about their business functionalities as to
drive changes for betterment. For M and A organisation SWOT elements are as follows:
Strength: Strength is something which makes the business to move forwardly in their business.
Well-equipped infrastructure and skilled employees are the main strength for the company,
because of this they provide the convenient services across the UK.
Weakness: Weakness are the area which the firm required to concentrate on it. For the M and A
their weaken area are low worker morale, not having potential customers to support business
objectives, troubles in billing and supplies (Amiri, Hosseini Dehshiri and Yousefi Hanoomarvar,
2018). These are the area which the firm need to focus on it for better productivity.
Opportunity: For M and A as the demand for the air conditioning services is increasing in the
market, as middle income people and other construction activities are in extreme need for the air
conditioning. Thus it is the opportunity for the company to grab it and increase their market
share with implementation of suitable business strategy.
Threats: Intense competition among the market as other countries products are also anticipating
the UK market, thus it is required for M and A to analyse the market environment, or they can
proceed to work in collaboration with their rivals for growing revenues.
Competitive analysis for organisation
Porter’s five forces: It is the competitive analysis framework which helps the firm to review
their strategies for further improvement. Its elements are as follows:
Bargaining power of suppliers: Usually suppliers have the higher power to increase the price on
resources, it is up to the firm’s ability to negotiate the price over the resources. Thus for the M
and A air conditioning firm, supplier power might extract the huge cost from air conditioning. As
for the company this power is high, for that they are recommended to not only depend on one
supplier try to connect with others too in order to negotiate the prices.
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Buyer power: Buyers have the strong power to drive the changes in costs. As for the M and A air
conditioning increase in demand for the air conditioning is the better chance for them to develop
the potential customer base as to initially offer convenient cost to reduce this power they need to
develop good customer base.
Competitive rivalry: If the competition in the market is intense thus in such it will be difficult for
the company to earn revenues. Therefore, it is necessary for the M and A to make collaboration
with their rivalries for better market awareness.
Threat of new entry: When the industry has no certain barrier for new entry, as if making move
in such industry is not difficult thus many firm strive for developing themselves in such market
environment (Tennent, 2020). For the M and A it is important for them to develop good market
image and to provide better services so that it will retain customers, thus with this they will not
affect by any new business entry.
Threat of substitution: If the substitute threat is high in such M and A company also required to
invest on R and D, it will help them in setting better prices over their products so that customer
can easily distinguish their services from others.
Key issues faced by company
Operational issue: It is the problem which develop and completely renders the business less
profitable or advantageous. Thus for M and A key operational issues which is faced by the
owners are as follows:
Performance monitoring: If the firm do not have the clear goals that are assigned to their
employees in such their productivity suffers. M and A facing problem regarding their
performance monitoring, as regular tracking will help in organising skill development activities
for the employees. Because of this workers are experience less motivation towards work. For its
solution company can proceed to use performance measure KPI, with this they can easily analyse
the performance and can move to develop strategy.
Cash flow: Poor cash flow management is affecting business efficiency with this company’s
structure is suffering. Thus in such it is required for the firm to hire the talent who can effectively
manage the cash flow system (Wit and Pyla, 2020).
Lack of feedbacks: Feedbacks for the business helps in improvising the internal as well as
external functionalities. Thus M and A can begin to ask their employees about feedback it will

help them in implementing better and healthy workplace environment. Thus customer or client
feedback is also essential in decision making process for that firm can proceed to use Artificial
intelligence for collecting data for further use.
CONCLUSION
From the above report it is concluded that business analysis helps in make changes for the
business. With this firms can easily develop the competitive advantage to their business or to
resolve their problems for better achievement of goals and objectives. This report has illustrated
the insight view of the company with their key suppliers, customers, competitors. It further
explains the SWOT analysis of the company to understand the company’s internal structure. It
also lays out the competitive analysis of business which covers the porter’s five forces. Finally it
concluded with the management and operational issues faced by the organisation along with its
solution.
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PART 2

INTRODUCTION
Reflection means analysing about own experiences to improve the way to learn or work.
It also keeps valuable skills that can help learners and professional gain experience, self-
awareness and confidence. This section will examine about learning experience and also self-
assessment analysis.
MAIN BODY
Reflection report on key skills development
Kolb reflective model referred to experimental learning. This keep basis review about own
experience which is being reviewed, evaluated and analysis systematically in given stages. Once
this has been seems about process which undergone completely and the new experience will
form at starting point for another cycle.
Concrete experience- I have learned about many new things and have effective experience
about for developing various skills and knowledge. While having such things I think that in
developing various skills this could keep me for working with growth and bring out some
opportunities towards the positive future impacts. I have taken the great experience from weeks
learning activities about various organization structure and how this can keep me for working
with more growth skills and development (Idkhan and Idris, 2021). Along with this in week 3, I
have learned about for activity of poster in which explain about lean production for business. In
having such things this is also important for working with some effective things and ensure for
creating the goals so that could be having huge benefits. In general, more and more learning is
being conducted on various platform, so the way people can learn more about the goals and
objective through which they can easily come to know existing experience.
The skills for team building also helps me for working with some strategies in group and
make sure for having proper implementation about various concepts. This is also important for
having growth and learning and also taking experience about various skills and developing
opportunities. I have also analysed about business and management which bring the business for
working with different people and make the team work. According to this, I have learned those
concepts and sills which help me for working in groups (Behrendt and Machtmes, 2021). In
week 2, I have learned about the organization structure this help me for writing and planning,
note taking, presentation, group work, team management, dissertation writing and so on. In
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learning such things I have analysed about various things so that could create the impact over the
future growth and create the better learning outcomes. I have also analysed about designing
option, dividing work into division and function and organic structure. This stage help for
developing experience and have the better outcomes for the learning skills and knowledge.
Reflective observation- The situation was raised about for working in team. It has created the
difficult tasks for me in working with team. Along with this team members are also not able for
working due to having some issues, and I am unable for working with team. The division of the
work done by other team, that was not understood by me and it was creating some issues
(Samokhvalova, 2021). For this, I have faced various problem such as communication, problem
solving skills and so on. In having such things I have taken risk for the work and think about for
completing the work within the completion time. After, completion of tasks, this could help me
for knowing about how the things are easy and this also help me for taking some right and
measure steps. It keeps me for working with developing skills and also help for solving issues
which is faced by team members. As they are facing issues towards the time management and
communication through which this could create the difficulty for me.
If they communicate with having different ways and this could lead for learning more
impacts and ensure for development with better skills and knowledge. Moreover, this also seems
to be important for understanding with different styles and their implication through which
absorb and selection information can have focus and also come to know about concepts for
learning styles. While having such kind of situation this keep me for working with strategies and
also ensure for secure about such kind of situation in the future. While having such things this
could also help me for developing with some implementation and make sure for growth and
bring the activities for completion about the learning experiences (Khoirunnisa, Rahman and
Dewi, 2021). This follows more about the new tasks, where I can reflect on the experience on
personal basis and also shown more accomplish goal and then looks how it could be applied in
having some different circumstances. In facing issues towards team working, this could make me
for having some good and right decision so that could keep strategies for having growth.
Abstract conceptualization- After having such kind of situation in week 3, where I can easily
form new ideas or modify the issues, based on reflection that arise in team working. While for
having such things this could also know about that in starting of the work I need to understand
about what will be done and how this will be done (Močinić and Tatković, 2021). Along with

this I can set boundaries and lead for working with direction and also manage sensibly. While
this can create some goals and ensure for taking some right and measure steps, through which I
can understand about what the team members can create the better outcomes. This might be also
creating the conceptual things and make sure for growth and bring out the opportunities for
developing more skills and knowledge. The best exercise that I can follow in improving the team
working and communication skills such as building psychological safety and interpersonal
sensitivity trust among the team members.
Moreover, I have more chance to see about how ideas learned previously and can be
applied while working with team member or individual. The concepts are being more about
altered by results as they have seen obtained in observing more ideas and formulated within such
situation. This also seems about team working and communication skills are important for any
business activities or individual. While through which this could be easy for taking some right
action and ensure me for knowing about some strategies. In week 5, project benefits which
towards measuring project activity and also keep for taking some strategies (Mulryan-Kyne,
2021). This also look like significant in having effective learning experience and consider good
with complexity and also able to work among the aspects of system. This also seems to be
important through which I can easily come to know about how the situation can be done through
using some strategies and also ensure for completion on time. Along with this I have come to
know about knowledge related to business and organization structure and how this seems to be
essential for me.
Active experimentation- I will try to make sure for having effective strategies so that could also
help for working in the future. While having such things this could also keep estimated towards
working goals and objectives and also make sure for learning and having experience for
working. While from above situation this seems to be important about how the role for working
with developed skills and knowledge and I will also try to analysis some concepts through which
I can easily come to know about what steps should be taken (Ingham-Broomfield, 2021). In
having such things learning concepts perhaps less instructor intensive than some other learning
style. This should be also analysis for having some goals and bring out some better concepts
through which I can come to know about what kind of strategies will help in the future situation.
From this, I will try to develop communication, team working, problem solving learn more
various weeks business activities. I will try to keep some preparation of goals and ensure for
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working strategies so that could myself prepare about some set goals and objectives. Through
having such things I need to understand some theoretical knowledge that keep working process
and help me for the future experience (Jagodick, 2021). I have analysed that in having such kind
of situation this keep me for working with some set goals and objective so that can create the
effective things. I also think about that while taking decision in the future related to work, this
kind of strategies will help me for taking some steps and also come to know about how the
theoretical concepts will help me for taking some measure action related to work experience. I
have also come to know about while facing any issues that help for learning some new things
and make sure for creating the better outcomes.
CONCLUSION
From the above report it had been concluded that, skills and knowledge must be important for
developed through which this can help for better future growth and opportunities. Kolb reflective
model states about how skills and knowledge help for taking some measure steps and ensure for
developing. The evaluation about experience working in class and practice about week must be
related with having some possible and theories.
REFERENCES
Books and journals
Amiri, M., Hosseini Dehshiri, S.J. and Yousefi Hanoomarvar, A., 2018. Determining the optimal
combination of larg supply chain strategies using SWOT analysis, multi-criteria decision-
making techniques and game theory. Industrial Management Journal. 10(2). pp.221-246.
Becker, W. and Schmid, O., 2020. The right digital strategy for your business: an empirical
analysis of the design and implementation of digital strategies in SMEs and
LSEs. Business Research. 13(3). pp.985-1005.
Behrendt, M. and Machtmes, K., 2021. Exploring the Catalyst Energizing the Kolb Learning
Cycle. Experiential Learning & Teaching in Higher Education. 4(1). pp.73-80.
Castillo-Vergara, M., Alvarez-Marin, A. and Placencio-Hidalgo, D., 2018. A bibliometric
analysis of creativity in the field of business economics. Journal of Business
Research. 85. pp.1-9.
Idkhan, A.M. and Idris, M.M., 2021. Dimensions of students learning styles at the university
with the kolb learning model. International Journal of Environment, Engineering and
Education. 3(2). pp.75-82.

Ingham-Broomfield, B., 2021. A nurses' guide to using models of reflection. TheAustralian
Journal of Advanced Nursing. 38(4). pp.62-67.
Jagodick, J., 2021. Coronavirus as enabler: Towards innovative education with new self-
reflection. EXPLORING SUSTAINABLE PATHS, p.1.
Jenčo, M. and Lysá, Ľ., 2018. Evaluation of a work team strategy by using the SWOT
analysis. Calitatea. 19(165). pp.39-42.
Khoirunnisa, A.N., Rahman, E.F. and Dewi, L., 2021, November. Interactive Multimedia Kolb
Experiential Learning Model Using Logistic Regression Algorithm to Improve Student
Cognitive. In International Visual Informatics Conference (pp. 195-204). Springer,
Cham.
Močinić, S. and Tatković, S., 2021. Using Kolb's Learning Model in Structured Types of
Professional Education and Training for Teachers. Journal of Elementary
Education. 14(4). pp.409-433.
Mulryan-Kyne, C., 2021. Supporting reflection and reflective practice in an initial teacher
education programme: An exploratory study. European Journal of Teacher
Education. 44(4). pp.502-519.
Samokhvalova, E., 2021. Grouping online resources by the level of their impact on the
development of creativity in students, taking into account the Cycle of D. Kolb.
Tennent, K.D., 2020. The age of strategy: from drucker and design to planning and porter. The
Palgrave Handbook of Management History, pp.781-800.
Wit, B. and Pylak, K., 2020. Implementation of triple bottom line to a business model canvas in
reverse logistics. Electronic Markets. 30(4). pp.679-697.
Books and journals
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