Project Business Case Report: Analyzing Operational Working of Bedford Town Residencies during COVID-19 Pandemic

This report analyzes the operational working of Bedford Town Residencies during COVID-19 pandemic and its post impacts. It critically evaluates the related aspects of the residency association and suggests business options for better productivity.

Project Business
Case Report

Part 1
Executive summary
Bedford Town Residencies that is a housing association had to dealt with several
consequences in regards to current pandemic issue i.e. COVID-19. This could be due to
disturbance caused due to implementation of several COVID-19 guidelines and laws which have
resulted in extra task burden for in the said housing association. This report will critically analyse
related aspect of the residency association in regards to its operations in pandemic times and its
post impacts. Several issues related to operational working of residency is being listed which are
further selected using model of Weighted Score-card model.

Table of Contents
Part 1................................................................................................................................................2
Executive summary..........................................................................................................................2
Introduction......................................................................................................................................4
Main Body.......................................................................................................................................4
Reasons.......................................................................................................................................4
Business options..........................................................................................................................5
Expected benefits........................................................................................................................7
Expected dis-benefits..................................................................................................................7
Timescales...................................................................................................................................7
Costs............................................................................................................................................8
Conclusion.......................................................................................................................................9
Part 2..............................................................................................................................................10
Reflective report .......................................................................................................................10
SMART framework..................................................................................................................11
References .....................................................................................................................................14

Introduction
The given study will highlight operational working of Bedford Town Residencies that
dedicates its services for providing suitable housing for local member of the given region.
Contrasting to current pandemic times which have resulted in increased burden over respective
staffs and given authorities working in the specified region. This was well highlighted through
low productivity of the firm in recent years due to lack of communication that further resulted in
poor coordinative work in the operational company. The respective document will highlight
elements of project life cycle in regards to the provided business case and will evaluate believes
or disbelieves of proposed options for enabling better working environment in the given
workforce (Beermann, 2020).
Main Body
Reasons
One the major reason for performing a business case study report for the said firm is an
inclusion of several difficulties faced by managers of the firm in managing business operations
during the COVID-19 times. The problem caused at Bedford Town Residencies is an inclusion
of various barriers of operations which were initiated or caused by introduction of coronavirus.
Several departments working in the company were unable to coordinate properly due to
disturbing elements caused due to the said pandemic. The possible reasons could be due to
availability of effective communication techniques under such scenarios of market. The
pandemic came with unexpected consequences which along with several business enterprise of
affected region was not ready. Further, evaluation of discussion includes difficulties faced by
employee working in the organisation in terms of communicating important information to
several other employees who are working at home. This could be due to unstable internet or
delaying in responding to e-mails etc. (Bobinski and et. al., 2018). The decision for
implementing work from home by managing director of BTR with regards to triggering safety
and health conditions of various employees of the said organisation. The company adopted its
operational working which were well in regards to legislation of the said region, however, later
experienced lots of difficulties in terms of operating respective tasks in departments of the
chosen firm. High frustration was being carried in respect to managing daily operational tasks

and due to lack of suitable working environment various difficulties were being faced for
performing a given organisational task in the precise or an effective manner.
In the evaluation of the report document presented, several issues and challenges relating
to regional culture being followed in the region. This greatly caused difficulties in relation to
communicating with external stakeholders of the said business firm. The given corporate firm
have to address such issues or challenges which will enable firm with effective working of
respective department and better productivity of operation could be achieved back on track. The
use of several digital technologies can be taken into consideration which will enhance
operational working of the company. Also initiates that could be taken by the said firm in respect
with tackling of such challenges in future is also being taken into consideration (Doxiadis,
2018).
Business options
Out of various business options available for the given problem for BTR, three business
options could be researched upon by managers of the respective firm. Such options are highly
dedicated towards enhancing better productivity of the said organisational firm. The first option
available for the said organisational firm is, “Do Nothing option”. Under this option given
company doesn't have to take initiatives to bring in changes in respective operational working of
the business firm. The primary advantage for this option to respective company is that, managers
doesn't really have to perform any actions with regards to issue or challenge faced in prospective
of employees of the firm. However, this option of working might lead to building up of stress
and frustration in minds of individuals working in the corporate firm due to lack of ineffective
communication which can contribute towards respective approach disadvantage. In addition to
this, it might also hinder towards effective growth of the given company as, a resultant of
ineffective operational processes being governed in the organisational firm (Gardner and
Charles, 2017).
Another way or option i.e. “Do the bare minimum” is potentially the another option
which is available to a given firm in regards to solving various challenges that BTR is facing due
to COVID-19 pandemic. For this option managers of the given company is dedicates respective
time and resources of the company to bring in slight modifications in regards to operational
working of the corporate firm. In the given context of BTR, this option enable company to solve
the given issue that are faced by operational firm with regards to COVID-19 pandemic. It will

aids towards producing a better alternative which will engage firm with required operations from
use of minimum resources. The primary advantage for this approach could be that managers at
respective company can ensure proper working of the firm in regards to current market situations
and develop better potential of the firm with regards to given competitive market. However,
various disadvantage which can be brought up through this approach could be because of
temporary impact on the operational working of the company (Gilyard, 2017).
The last option available for solving the issue for the relative company could be of “Do
something else”. This option is an inclusion of making complete changes in operational working
of the corporate firm in terms of its business activities being produced in given marketplace. In
relation to the provided business case, managers of the said residency can introduce or develop
completely new standard of working in the operational market. This can be an inclusion of
developing new standard of working or identifying better techniques through which workplace
can perform its operations. In the given context, firm can stress on use of digital technologies and
tools through which issue relating to communication can be resolved. The primary advantage of
using this option would be that firm can define better standards of working in long-term.
However, the approach comes with costly techniques and is also considered to be time
consuming process with uncertainties in regards to business market (King, 2018).
Weighted scorecard refers to a prioritisation framework through use of it effective
decisions can be formulated in planning process of the corporate firm. Managers at BTR uses
this table which displays numerically score, ranking of options available. The weighted scorecard
for business options available at BTR are presented below in the table (May, Ides and Grossi,
2019);
Criteria Weighing Option A Option B Option C
Value 40.00% 15 20 10
Employee
satisfaction
50.00% 25 60 35
Ease of
implementation
10.00% 30 10 20
Weighted Scores 100.00% 70 90 65

Expected benefits
Option C that shows the lowest weighted score can be implemented in BTR. As by
analysing the weighted scorecard it can be said that Option-C i.e. “Do something else” could
prove to be beneficial for the said firm on the basis of cost and long term approach. The expected
benefits of the approach includes developing a better potential of the corporate firm with regards
to its long term growth and defining a better competitive approach while operating in a given
business market. Therefore, “Do something else” is recommended to given organisation as, this
will help firm to work better in post pandemic times and for the next time firm will be ready for
such types of uncertainties (Schlichtman, Patch and Hill, 2018).
Expected dis-benefits
The negative impact over the recommended approach i.e. “Do something else” could be
in regards to unexpected changes. It is considered that, respective approach will not prove to its
efficiency when in terms of changing external environment due to presence of various internal as
well as external factors.
Timescales
Timescale refers to time taken for completion of a specified project being undertaken in
the project industry. The respective technique have a wide approach in terms of its use in time
realisation of business objectives and keeping operational flow of working in the correct order.
The timescales is presented below for the operations involved in the recommended options for
Bedford Town Residencies is provided below:

Costs
The process of budgeting is an inclusion of revenue and expenses related activities being
performed in respective corporate firm. It is important to construct a budget for operation related
to an activity as it helps determine the overall investment needed to attain the objectives
(Manupati and et. al., 2021). The costs for the operations involved in the recommended options
for Bedford Town Residencies is provided below:
ACTIVITIES SUB-ACTIVITIES SUB-ACTIVITIES
AMOUNT AMOUNT (£)
Catering
Starters 3000
Drinks 2000
Main Course 4000
Dessert 1000 10000

Human Resource
Event Planners 18000
Decorators 12000
Waiters 5000
Cleaners 5000
Technicians 10000 40000
TOTAL 50000
Particulars Amount
Promotional expenses £80
Cost incurred in technology £150
Training and development expenses £100
Collection of data £200
Other Expenses £200
Total Cost £730
Conclusion
From evaluation several points being discussed in the presented report it can be
concluded that, there is a greater importance for developing a business plan. An effective
business plan have good potential to regulate effective working of a business firm and deal with
several complexities faced in given operational market. In the above report it can be ascertained
that, use of analytical model can prove to be useful for enabling better and effective decision
making in the business firm.

Part 2
Reflective report
 Communication skills: During my course I was able to develop effective
communication skills which were in regards to oral as well as written. Reflecting on such
skills can be well identified by weekly journal 1 in BREO which highlighted three
learning lesson from the session i.e. Teamwork, Leadership and Patient respectively. The
respective skill when related to “Belbin's team roles” which has its evaluation in regards
to development of effective communication while performing a team task (Southerland,
2021).
 Numeracy skills: By attending several learning session provided helped me through
enhancing my numeracy skills. In the provided session I was explored to use of statical
data and information through which basis of the given project was being developed. In
the process being weighted scorecard was being formulated on BTR i.e. Bedford Town
Residencies. I was able to prepare this because of skills being enhanced during the
learning course of the given module (Sparke ed., 2017).
 ICT skills: While undergoing the given project, I got exposure to use of MS office
programmes. Through utilising knowledge and learnings from several sessions provided I
was able to develop this report in accordance with brief requirements and was also able
to provide a definite structure to given project. This skill again can be related to “Belbin's
team roles”. The foundation could be laid on the basis of professionalism approach being
adopted in the model. This skill will be helpful for me to grab possible future opportunity
and will also explore my skill-set in a professional field of working.
 Problem solving skills: The respective skill can be related to skill which are defined in
terms of solving an issue or challenge being faced in an operational firm. During the
course I lacked this type of skill which were well highlighted to my tutors on respective
weekly session. However, I am glad that, I was able to somehow able to show some
improvements under the respective area. Respective skill can be related VARK model
that relates to influencing on three most important elements of human experience. These
are neurology, language and programming. Through wide approach of this model scope
of my problem solving skills can be polished (Standing, 2021).

 Teamwork skills: I lack effective teamwork skills as I am not able to be part of
synergetic team and produce work with the same level of quality in comparison to
individual assessment. Teamwork skills have previously affected my work in University
and will also negatively affect career development during my professional life (Tourse,
Hamilton-Mason and Wewiorski, 2018).
SMART framework
Objective Specific Measurable Attainable Relevant Timely
To enhance
my
communicatio
n skills
The goal of
improving the
communicatio
n skill is
important
because that
will be help
me in
developing my
personality
and will
enhance my
confidence.
This is
because in the
career path it
is important to
develop such
type of skills
as I will be
meeting with
many people
The
measurement
of this skill
can be
achieved by
asking the
genuine
feedback from
the other
people about
me. The
measurement
will be as this
will provide
that what
changes I have
to make and in
which factor I
am doing
good.
This goal and
learning of
this skill is
achievable as
this will help
me in
developing my
own
personality.
The career
option which I
will be
choosing will
require good
communicatio
n skills.
This is the
most relevant
learning which
I will be doing
because it is
important to
make
development
in life and this
can be
accomplished
when I will be
making and
learning some
of the skills
which will
help in
achieving
success.
1 Month

and if this skill
be lacking in
me I would
not be able to
grow any
more.
To work on
my problem
solving skills
The problem
solving skill is
the most
specific one as
it provides the
best solution
which I will be
able to provide
to myself.
When I will be
working for a
job then at that
time there will
be many
challenges
which can
come in front
of me and for
which I have
to provide the
best solution
which can
work great on
that particular
issue.
The
measurement
of this skill
can be made
when I will
become
capable of
providing the
best solutions
for myself and
also for others.
In jobs and
also in
personal it is
important that
the individual
is having the
capacity to
solve their
problems on
their own.
This goal of
mine is
attainable and
I will be able
to achieve the
development
of this skill
only when I
will try to face
the challenges
and risks
which comes
up on my way.
I am afraid of
taking any
challenges
because I
believe that I
am not
capable of
handling the
problems and
providing the
best solution
in those
This is the
most relevant
and the most
important skill
which I have
acheiev and
try my fullest.
2 Months

challenges.
To work on
my teamwork
skills
This skill will
help me top
work with
others as I am
not good in
teamwork and
making co-
ordination
with the other
team
members. The
development
of this skill is
important
because this
will help me in
my future
workplace in
which I will be
working.
The
measurement
of this skill
can be made
when I will be
working with
others and
helping others
if they are
facing any
type of issue.
The skill of
learning and
developing the
team work is
important
because this
will help me in
future
perspective
because in
jobs also I
have to work
with other
people and
coordination
with them will
be the
important step
which I have
to do.
This is the
relevant skills
which might
not be used in
the present
time but it will
work best
when I will be
prepared for
the job.
1 Month

References
Books and Journals
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Bobinski, M.A., Orentlicher, D., Cohen, I.G. and Hall, M.A., 2018. Bioethics and Public Health
Law. Aspen Publishers.
Doxiadis, E., 2018. State, nationalism, and the Jewish communities of modern Greece.
Bloomsbury Publishing.
Gardner, J.A. and Charles, G.U., 2017. Election Law in the American Political System. Wolters
Kluwer.
Gilyard, K., 2017. Still Reaching, 1984–1999. In Louise Thompson Patterson (pp. 212-230).
Duke University Press.
King, D.R., 2018. The Life and Times of Clyde Kennard. Lulu. Com.
May, C.N., Ides, A. and Grossi, S., 2019. Examples & Explanations for Constitutional Law:
National Power and Federalism. Wolters Kluwer Law & Business.
Schlichtman, J.J., Patch, J. and Hill, M.L., 2018. 1. Tools. In Gentrifier (pp. 3-39). University of
Toronto Press.
Southerland, R.J., 2021. An Investigation of Factors Influencing Female Students’ Participation
in Engineering Technology, in Secondary Vocational Education (Doctoral dissertation,
University of Massachusetts Lowell).
Sparke, P. ed., 2017. Biography, identity and the modern interior. Routledge.
Standing, G., 2021. The Precariat: The New Dangerous Class SPECIAL COVID. Bloomsbury
Publishing.
Tourse, R.W., Hamilton-Mason, J. and Wewiorski, N.J., 2018. Systemic racism in the United
States. Cham, Switzerland: Springer International. Book.