Application of Behavioral Framework for Duplox Canada Company

Running head: APPLICATION OF BEHAVIORAL FRAMEWORK
APPLICATION OF BEHAVIORAL FRAMEWORK
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1APPLICATION OF BEHAVIORAL FRAMEWORK
Section A
Chapter 3: Behavioral Framework
The significant issues being faced by the Duplox Canada Company has to be essentially
analyzed in order to develop effective compensatory strategies. The willingness of the employees
to work will definitely depend upon the motivational factors that are present. Hence, it will be
much important that the factors that can motivate the employees at the given point in time are
judiciously considered (Lian et al., 2014). The main issue that has been witnessed in in regards to
the motivation of the technical service staffs or TSS. The main identified issues that has been
causing a lot of dissatisfaction among the TSS of the Duplox Canada Company are increased
work pressure resulting from improper coordination between departments, lack of satisfactory
compensation, heavy work schedules.
It is much evident from the case that the TSS, majority of the times have to work under
severe pressure. However, matters have been made worse due to the current situation in which
the increasing customer complaints are being blamed over the TSS. The essential work area of
the TSS is in regards to the installation of the equipment. They have to work according to the
standards that have been set by the company in order to do their work. They are even sometimes
being blamed for equipment malfunctions that are happening due to the improper sales
techniques implemented by the sales teams in which the functional aspects of the equipment are
sometimes being exaggerated for attracting more customers (Norton et al., 2015).
Concerning the major issues that have resulted in the discontent among the TSS workers
it can be said that there is a strong presence of reward dissatisfaction among the employees.
Given the fact that the TSS employees are having to face high levels of pressure and added to