Behavioral Pattern of Using Mobile Wallets

Running head: BEHAVIORAL PATTERN OF USING MOBILE WALLETS
Behavioral Pattern of Using Mobile Wallets
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BEHAVIORAL PATTERN OF USING MOBILE WALLETS1
Table of Contents
Introduction....................................................................................................................2
Literature Review...........................................................................................................2
Result and Analysis........................................................................................................4
Discussion and Conclusion............................................................................................6
Reference........................................................................................................................7
Appendices.....................................................................................................................8
Appendix 1: Regression Analysis..............................................................................8
Appendix 2: One-Way ANOVA Test......................................................................12

BEHAVIORAL PATTERN OF USING MOBILE WALLETS2
Introduction
The new generation of banking system is getting digitalised and in the growth
of this modern era digital wallet is a significant invention. The objective of the report
is to find out the major factors influencing use of e-wallet and at what extent.
Moreover, it is found that young people are more attached to the digital world and
they find the e-wallet more convenient. So, the second objective is to find out the
difference in the average age of the user and the amount of use of e-wallet (Biucky
and Harandi 2017). Hence, the following research questions are developed:
RQ1: Is there any impact of usefulness, ease of use, perceived risk, self-efficacy,
attitude and anxiety on the intention to use the e-wallet?
RQ2: Is there any difference in the age of the users across different level of intention
to use the e-wallet?
Literature Review
There are studies that has found perceived usefulness and perceived ease-of-
use are the two major factors in the field of technological integration. The perceived
usefulness indicates a person’s extent of belief that use of mobile money can improve
the performance of that person. The features and services provided by the mobile
money can endorse the attitude. The higher intention of using mobile money can be
raised by the positive endorsement of attitude.
Mobile money, e-wallet and online transfer and payments has raised the
velocity of money which has significant economic impact. However, there are few
draw backs in this system due to difficulty in use and the lack of knowledge about the
cyber security (Biucky and Harandi 2017). So, this paper wants to investigate the
factors that has impact on using the e-wallet with all the convenience and
inconveniences from the consumers end. The self-efficacy represents the self-

BEHAVIORAL PATTERN OF USING MOBILE WALLETS3
confidence regarding the possession of the essential skills in order to finish a task.
This indicates that using an e-wallet to making payments consumers intentionally
follow activity within the set of perceived abilities or skills (Zhang et al., 2017). This
is a significant factor that has contribution in understanding the behaviour of the users
towards digitalisation and using e-wallets.
The anxiety towards new technology or in particular to the digitalisation of
payment methods shows the state of mind of the users who are concerned about the
ability and the willingness for adaptation of technology (Okcu at al, 2019). The
adaptation of new technology is negatively influenced by the anxiety.
Research hypothesis is developed under the light of the above theories and
paper works on the technology acceptance model. The e-wallet self-efficacy, e-wallet
anxiety, perceived usefulness and perceived ease-of-use are discussed in this section
and on the basis of this the below research hypothesis is developed:
Null Hypothesis, H0: Self-efficacy, e-wallet anxiety, perceived usefulness and
perceived ease-of-use has no influence on the intention of using e-wallet.
Alternative Hypothesis, HA: Self-efficacy, e-wallet anxiety, perceived usefulness and
perceived ease-of-use has a significant influence on the intention of using e-wallet.
The age of the users plays a significant influence on the behaviour. Due to this
fact, this report has tried to check whether there is a significant difference in age
across the different level of intention to use the e-wallet. The following hypothesis is
developed for this concern:
Null Hypothesis, H0: In the different level of intention to use e-wallet, average age of
user is same.
Alternative Hypothesis, HA: In the different level of intention to use e-wallet, average
age of user is different.