Bengaluru Airport Crisis Management During a Pandemic: Case Analysis

Case Analysis for
Bengaluru Airport
Crisis.

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Coronavirus that emerged in the year 2020 has adversely affected many business sectors
and industries which resulted in the decline in the income of the households that where indulged
in these sectors and businesses, for several months the the virus continued to spread globally,
which put the lives of millions in danger, the two waves of the virus disturbed the economic
support of many nations as people were not allowed to leave their homes. The lockdowns made
it worse as it restricted people from leaving their homes and doing their businesses which
declined the sources of income in many households. India as being a developing country had a
hard time while dealing with the pandemic (Iyer,and Thomas, 2021). The government was
required to make the people follow the precautionary measures along with the providing food to
the needy as there were no ways of earning. Along with analysing the consequences of the
pandemic that will take place just after the lockdown.
MAIN BODY
India as being one of the most admirable travel designation for international as well a
domestic tourist because of its traditional and ethnic culture, values and traditions along with the
wide variety of food. As the tourism industry is a crucial part of the nation’s economy as it
provides employment to many and runs millions of households, which were put on a hold
because of the pandemic, that hit the country. Nearly tourism industry contributed 2.7% in the
nations GDP which is considerably crucial for the nation, which cannot be put on stake in any
scenario. The above percentage shows the direct contribution of the sector, if the indirect
contribution will be considered it will go up to 5.2% - 15.3%. BLR Airport attended only 10.91
million passengers in 2020-21 which is twice time less then what the airport did in the preceding
year along with the ongoing Covid – 19 scenarios (Kılıçand Karaman 2019). It has been reported
by many that passengers ate the BLR airport were negligent with the precautionary measures that
have been issued by the government of India, as they didn't wear masks through their entire
journey and removed it while the food section was opened. For which the management of the
airport has been blamed as it resulted in the increase of cases. While managing such huge masses
at a time is not a piece the BLR airport has made constant efforts to improve the precautionary
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processes. The airport has faced considerable losses throughout the two wave of the virus as in
the first wave that took place in 2019-2020, reduced 63% in the number of passengers that use to
flew through the domestic routes, followed by a 90% decrease in the financial year 2020-21,
because of which the organisation faced a huge loss. International flights were being suspended
continuously because of the increased cases because of the virus.
As the airports were required to follow the guidelines released by DGCA, also reduced
the number of seats that could have been provided to the passengers. Irrespective of the
worsening situations the company continued to work on its several other projects and didn't
compromised on it ( Dožić , 2019). As the tourism could have played a major role in the spread
of the coronavirus, precautionary measure was essential to be implemented as it have reduced the
business to a lot deceased number but it’s impossible to run a nation’s economy without its
citizens. Because of which the top most priority of the country was to protect the lives of its
citizens and provide the life they deserve living. If there were no restrictions for the travel and
tourism industry, the nation would not have been able to control the spared that took place in the
preceding years. The government of the nation invested tons of resources to protect and recover
the nation form the deadly virus, other than providing business the flourishing opportunity to
expand their businesses which could have led to the destruction of the nation.
While travelling with Bengaluru airport many professionals noticed that the airport didn't
followed the basic precautionary measures, as the airport was terribly crowded and the
passengers didn't keep their masks on which was not following the rules. The airport authorities
put all of their efforts to enforce the guidelines that were released by the government to follow,
but the passengers were to negligent to follow, even when the alternate passenger seats were
blocked by the airports authority to ensure social distancing the passengers were standing way to
closely which would have triggered the spread of Covid. For which the BIAL created a dedicated
team which have been responsible for the execution and implementation of the precautions.
(Abeyratne 2018). In accordance with the code of conduct, in most of the cases the passengers
were cooperative and understood the present conditions, and co-operated with the team, but
many a times there use to be passengers who didn't wanted to wear masks, neither wanted to
coordinate with the team. As the airport had an alliance with the security agencies of the
government helped to take actions against such passengers.
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