Bersin’s Transformational Stages - HR Operating Model

Bersin’s Transformational Stages of HR
HR operating model

In this proposal I will be using Bersin’s Transformational Stages of HR to outline the
HR operating model to support the SME which is Excellent Care Home which
provides services to older and vulnerable adults in a residential setting, The proposal
will reinforce business objectives and alignment as well as include efficient approach
to the delivery of the HR Services to the Excellent Care Home.
The proposal will also include the theories of John Bersin and an analysis of the
operating model, in addition the advantages and disadvantages of the model will
also be discussed.
The second step of the proposal will outline resourcing proposition that will assist
towards attracting highly skilled talent through innovative approaches to Excellent
Care. It would also look at the methodology that would be employed by Excellent
Care.
While the concluding part of the proposal will look at outlining how Excellent Care
would enhance its employees’ skills and ability to execute their business strategy.
Clear definitions would be giving quoting relevant theories to support the argument
for the development proposal.
Task 1
According to Bersin (2015), which stated that Human resource profession was now
at a crossroads. While the global economy changes, and technology has now
created dependency for some organisations to be highly interconnected and

transparent and what HR does must change with their approach. He stated that
“talent is now the number one issue on CEO’s minds”.
For Excellent Care Agency the business objectives are Recruitment of staff, High
performing staff, and retention of staff as well as development. Bersin theory of
transformational stages can be used in supporting the efficient delivery of services to
the services.
1. Recruitment of staff: Excellent Care can achieve this using the Operational
Approach which is the first stage of Bersin’s theory which lays more
emphasis on control. In this stage Excellent Care HR can assess its staff
based on strategic planning using Bersin’s theory emphasis will be made on
the assessment of the skills, competency the individual who is applying to the
position brings to Excellent care. The advantage of implementing this control
measure is that the HR department of Excellent Care is able to project future
needs of the business and develop current staff to meet the needs of the
business. It can also control the recruitment of staff by developing social
programs to engage incoming staff by rewarding current staff when they refer
someone to the Agency. The benefit of the reward system is that they will
have individuals applying for the position, while the disadvantage of this is that
the individuals applying for the position might not be qualified or have
knowledge of the job description, they are only bothered about the incentives
they will get for their friend who referred them. Using operational approach, it
will allow Excellent Care HR to meet the target of recruiting personnel for the
job on time (Hook and Jenkins, 2019).
2. High Performance: The second stage of Bersin transformational stage which
is the Service Centre Approach, this stage looks at how Excellent Care HR
can provide services for their staffs to maximise efficiency: The proposal set
out will see the Excellent Care HR providing incentives such as Employee of
the Month Awards to motivate staff as well as ensuring order and discipline
which allows the employee to be kept under check and ensure they perform
their functions efficiently by measuring their performances based on self-
appraisals or appraised by their supervisors, The advantage of this is that it
will minimise errors or mistake Care Staff might make while on the job. The
disadvantage of this is that its effectiveness can then be lost as standard of
performance cannot be defined in quantitative terms and individuals