Business Consulting: Analysis of Rosa's Thai Cafe and Client Issues

Business Consulting

Tables of content
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Background of the organisation/ client...................................................................................1
Problem identification............................................................................................................2
Issues of the client..................................................................................................................4
CONCLUSION................................................................................................................................5
References:.......................................................................................................................................6
Books and Journals.................................................................................................................6

INTRODUCTION
Business consulting is a process though which a company can take advise from another
person who is an expert in that particular field and are able to provide advise related to that
particular matter. Consultants are advisors that help the business to recognize certain issues of
their business and help them in finding the right solutions for that issue (Gentsch, P., 2018.). The
consultation with certain people will help the business in growth and will also help in analysing
the changes that the business has to make in order to achieve its goals and objectives. The Rosa’s
Thai Cafe was founded by chef Saiphin and the reason to open this cafe is to serve authentic Thai
food in a relaxed and no frill environment. This report will cover the background of the
organisation and the issues which are faced by the client. It will also cover the identification of
problems with the help of using SWOT, PESTEL and many other.
MAIN BODY
Background of the organisation/ client
Rosa’s Thai Cafe was founded by the chef out of passion for authentic Thai food. The chef was
born in Thailand and was raised in England. The owner and founder wanted to provide authentic
Thai food to the customers who want to try original Thai food. They are putting genuine efforts
in hospitality and are following great recipes which are helping them in attracting more
customers and in retaining satisfied customers. The name Roza was the name of the previous
owner of the shop in which later on the Cafe opened. In order to show respect to the lady the
owners decided to not to change the name of the cafe. The restaurant always have a warm and
friendly environment which is really casual for the customers. The cafe is trying to combined
modern London with modern Bangkok.
Client issue- owner
The recent issue that the management of the cafe is suffering from the issue of the pandemic.
Their is a bad time for cafes ad restaurants as the pandemic forced them to close their business as
their is no customers and also government has put lot of restrictions on the management of the
cafes. The general people are sacred of the pandemic are are in their homes in order to save
themselves from the virus (Hidalgo, A., Lemus-Aguilar, I. and Urueña, A., 2021.). On the bigger
picture, whole hospitality industry is affected by this pandemic on a serious note.
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