Assignment on BMS Enhance Creativity

Scenario 1
Tasks
1. How can BMS enhance creativity and innovation among its employees
2. How can the organization improve networking
3. How effective communication promotes leadership and team building
Performance behaviors
i. Effective communication
ii. Creativity and innovation
iii. Teamwork
Scenario 2
Question one: Description of indicators
Seligman, J. A. M. E. S. (2016), provides that communication is a way of conveying, sending,
moving something or delivering information. For communication to be more effective, five
essential parts are involved. These parts include; message, sender, receiver, the channel of
communication and the feedback. Since communication involves two or more parties, the sender
of the message must ensure that an enjoyable conversation is maintained to reduce the tension
which may occur in between. Many organizations collapse or perform poorly as a result of poor
passage of information. Some of the barriers which may lead to poor communication are noise,
language barrier, poor timing and choosing the wrong channel of communication among others.
On the other hand, business knowledge is the extent to which one understands the customer's
needs, the business environment, the required staff, and their qualifications, potentials, and

experiences as well as the customer's preferences. The knowledge may be acquired by analyzing
the needs of the market where one needs to understand the types of available customers. Also,
the business owners should have the network of the employees together with the suppliers to
ensure that the business performance is maintained and the relevant concerns are met and
responded to. This network can be achieved through personal interviews and conducting an
online survey. Since the business is affected by both internal and external environmental factors
like politics, technology, economy, and society, business knowledge will help in coping with
these factors to ensure its survival in the market.
Organizations or institutions are made up of groups of people who come together intending to
achieve certain goals. These goals are only achieved if the concerned parties work as a team.
These teams differ in terms of their cultural background, experiences, age's personalities and also
expertise. Irrespective of these differences, the team should work together and lean-to adapt and
change with changing circumstances to perform effectively. The member should always reflect
on the strategies, performance, set objectives and make the relevant changes accordingly for
them to be productive and innovative, (West, M. A. 2012).
Question 2: Tabulation of the Indicators
Communication
Item/
Year 2016 2017
Conflicts cases 5 1
Stressed
employees 10 2
Employee turn
over 6 0
Feedbac
k 5 15
Productivity
100,0
00
400,0
00

Area coverage
Market share
Advertisments
Competitors
Customers
New products
0%
20%
40%
60%
80%
100%
Effective Communication
2018 2019 Series3
Item/Year 2016 2017
Conflicts
cas
es 3 10
Stressed
employees 3 15
Employees
Turnover 4 20
Feedbac
k 10 2
productivity
500,0
00
50,00
0