Boeing Human Resource Management Perspective Introduction

Running head: DECISION SUPPORT SYSTEMS 1
Decision Support Systems: Boeing Human Resource Management Perspective
Student’s Name
Institutional Affiliation

DECISION SUPPORT SYSTEMS
2
Boeing Human Resource Management Perspective
Introduction
Human resource management plays a critical aspect that contribute to the bottom line of
the airline industry. Indeed for each dollar that a customer spends is battled for by many airline
corporations. Therefore, human resource management significance are two-fold and when
handled well, human resource creates a more effective company with more satisfied workforce
that seek to serve the prospect clients with a lot of efficiency and friendliness (Wendel, 2019).
However, in the case of Boeing Company, this has not been the case in the past few months. In
the recent past Boeing has registered approximately $28 billion drop in stock as a result of the
two most recent crashes of its 737 Max that left hundreds of people dead. The two recent crashes
have resulted in Boeing human resource team being criticized for failing to train its pilots and not
being ready to adapt the rumors regarding the 737 Max defaults when the pilots were testing the
real effects of the planes before these crashes (Peng, 2019). In this regard, this paper will discuss
ways that the human resource management should put in place in attempt to resolve the problem
of Boeing’s plane crashes.
Type of data needed to frame/analyze the business problem
To analyze the problem of Boeing 737 Max recent crashes the company need to analyze
the data kept in check by the global satellite network. Aireon Company uses a network of
satellites to offer first real-time flight data that monitors airlines across the globe. According to
the analysis provided by Aireon it was found that Lion Air flight 610 and Ethiopian Airlines
flight 302 were sharing the same flight profile before they crashed. This is a confirmation that
defective pilot assistance software which is suspected for causing the first crash could also have