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Running Head-British Airways City Flyer

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Added on  2019-10-09

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Running head- British Airways City Flyer 6 British Airways City Flyer British Airways City Flyer Introduction British Airways City Flyer is a subsidiary of British Airways. The airline operates a network of European as well as domestic services from London City Airport which is its main base (Mills, 2017). Scheduling and Operational Challenges faced by British Airways City Flyer at London City Airport As we have discussed that London city airport is the fifth busiest airport of London in terms of aircraft movement and passengers, as well as the London city airport

Running Head-British Airways City Flyer

   Added on 2019-10-09

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Running head- British Airways City FlyerBritish Airways City Flyer
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1British Airways City FlyerIntroduction British Airways City Flyer is a subsidiary of British Airways. British Airways wholly owned the British Airways City Flyer (Brunon-Ernst, 2016). The Head office of British Airways City Flyer is in Manchester, England. The main base of British Airways City Flyer is London City Airport. The airline operates a network of European as well as domestic services from London City Airport which is its main base (Mills, 2017). It has also started operation from London Stansted Airport. British Airways City Flyer was founded on 25th March 2007. The airline also started its services from Bristol, Birmingham, and Manchester in 2017. The size of the fleet of British Airways city flyer is 22 aircraft. The average age of the fleet is 8.4 years. The British Airways City Flyer is going to initiate some interesting features to enhance the experience of customers. The new Features are the following; new partner lounge opening, high-speed Wi-Fi to stay connected in the air, World Traveller Enhancement to provide exciting and expanded the new menu to the customers, new routes and increased services (Mills, 2017). The airline is going to start a direct flight between Figari and Almeria, London Heathrow and Kefalonia. One of the international airports of London is London City Airport. The London city airport is located in the Royal Docks in the London Borough of Newham. It is approximately six nautical miles east of the London (Dobruszkes et al., 2017). The engineering company Mowlem developed the airport in 1986-87. Later on, in 2016, Wren House Infrastructure Management of the Kuwait Investment Authority, OMERS, the Ontario Teachers’ Pension, and a Canadian led consortium of Alberta Investment Management bought the London city airport. The airport has only one runway of 1500 meter long. In 2017, the airport served more than 4.5 billion passengers(Dobruszkes et al., 2017). London city airport is the fifth busiest airport in terms of aircraft movement and passengers in London. Scheduling and Operational Challenges faced by British Airways City Flyer at London City AirportAs we have discussed that London city airport is the fifth busiest airport of London in terms of aircraft movement and passengers, as well as the London city airport, has only one runway of only 1500 meter (Dobruszkes et al., 2017). It is very challenging for the airlines to schedule theirflights and operate effectively at the London city airport due to the limited resources. Scheduling
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2British Airways City Flyerthe flights is one of the biggest challenges of the airport. The runway of the airport is smallest in the country. Due to the small runway of the airport, many larger aircraft cannot use it. The larger aircraft need a large runway takeoff (Burrows, 2015). The problem of having smaller runway becomes a major problem in summer times. Usually, in summer time or hot weather, the flights take often longer to take off. Therefore, the smaller runway of London city airport is creating issues for scheduling and operating the flights of British Airways city flyer. Due to the short airstrip at the London city airport, the aircraft have to reduce the weight of the flights by reducing the number of passengers and luggage to takeoff safely (Oliver, 2018). Due to the same reason, British Airways city flyer has reduced the number of passengers and luggage so that flights can safely take off. It has made several customers disappointed, and many complaints have been lodged.Having a single runway disturbs the scheduling of the aircraft. The British Airways city flyer hasto schedule its flights according to the available time at the London city airport. Several flights have to take off on a daily basis from the London city airport, and among all of them, the British Airways city flyer also has to schedule its flights (Bazargan, 2016). Therefore, the airways can schedule its flight according to the available time at the London city airport. Managing time is also challenging for the British Airways city flyer at the London city airport. Sometimes the airlines cannot schedule its flights on a daily basis because of a shortage of time and a single runway.The British Airways city flyer faced a major problem once when IT system of the airport was damaged. The airline had to reschedule all the flights for the entire destination. Due to the failureof IT system the British airways city flyer canceled all the flights for the whole day and even the next day the schedule of flights was disturbed (Wensyeen, 2016). So, the failure of IT system also creates scheduling and operational challenges for the flights. British Airways city flyer is very keen towards customer service. The airline wants to make its customer delighted by offering quality on board as well as off-board services. The customer service is a priority of the airline. But at the London city airport, the priority of British airways city flyer is at stake due to the limited resources available to the airline. The airline never wants to bump off any of the passengers, but in hot weather sometimes it has to reduce the number of passengers which is against the policy of the airline (Wensyeen, 2016). Apart from these all,
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