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BSB30415 Certificate III in Business Administration

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Certificate III in Business Administration (BSB30415)

   

Added on  2020-04-21

BSB30415 Certificate III in Business Administration

   

Certificate III in Business Administration (BSB30415)

   Added on 2020-04-21

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ASSESSMENT TWO –
Please note: Project 1, 2 and 3 are independent from each other.
PROJECT 1
Assessment Instructions
Sample Accounting would like fifty (50) of their trainees to be enrolled into a
qualification that comes from the BSB Training Package, in particular theBSB30415 Certificate III in Business Administration.
While each trainee's job may vary slightly based on the site they are employed
in, they are all given the same role description (see below). You will be required
to develop a suitable course structure for this target group.
Business Administration Trainee – Role Description
Core duties include:
Answering phone calls
Booking appointments
Customer service and liaising with clients
Data entry relating to sales and client management
Processing sales
Ordering and restocking office equipment and stationery
Preparation of letters, memos and other documentation as required
Basic housekeeping
Desirable skills and characteristics include:
Must be able to work as a team and as an individual
Ability to use initiative and judgement
Positive attitude
Well organised and able to complete tasks in a timely manner
Follows directions and asks questions where clarification is required
Good writing and problem-solving skills
Ability to effectively communicate
Ability to operate basic office equipment such as computers, copiers,
calculators, printers
BSB30415 Certificate III in Business Administration_1
PART 1: Identify the course packaging rules
Complete the table by listing the full packaging rules for the BSB30415
Certificate III in Business Administration. Remember you can source this
information from https://training.gov.au/Home/Tga
Details
Total number of
units:
13
Number of core
units:
2
How many
elective units
mustbe from
Group A?
11 units out of which 7 must be selected from group A
(Agostino 2015)
Remaining
packaging rule
requirements:
The requirements are- to produce texts from notes, audio
transcriptions, maintain business resources, process
customer complaints, deliver and monitor a service to
customers, work effectively with diversity, maintain financial
records, organise workplace information, utilise a
knowledge management system, handle receipt and
despatch of information, contribute to workplace innovation,
complying with organisational requirements for protecting
and using intellectual property, create and use databases,
conduct online transactions, recommend products and
services, take part in the environmentally sustainable work
practices, use business technology, organise personal work
priorities and development, work effectively as an off- site
worker and monitor and implement WHS policies,
procedures and programs to meet the legislative
requirements (Training.gov.au, 2017).
PART 2: Select units of competency
BSB30415 Certificate III in Business Administration_2
Based on the packaging rules of the BSB30415 Certificate III in Business
Administration qualification:
Select elective units of competency which comply with the packaging
rules;
Identify whether the elective units are from Group A, Group B, or
Imported; and
Justify why you selected each elective unit. Reflect on the job description,
and general skills/knowledge gained from the specified unit of
competency.
Unit code
and title
Group
A/
Group
B/
Import
Justify as per the instructions above
1
BSBADM307 Group A As it organises schedules therefore the
learners will be set in the proper routine so
that their training is appropriate (Ashcroft
2014)
2
BSBITU302 Group A With the creation of electronic presentations
the learners will be able to gain thorough
knowledge on the specific subject
3
BSBWRT301 Group A If the learners are guided on writing simple
documents it will be helpful in their future
prospect
4 BSBADM302 Group B By producing texts from notes the learners will
be able to get an idea
5
BSBADM311 Group B With proper maintenance of business
resources the learners will get adequate
knowledge (Bennie et al. 2017)
6
BSBCMM301 Group B Processing customer complaints is an
important part of business administration and
therefore comply with the competency
standards
7 BSBITU201A Imported To produce simple word processed documents
it needs to be imported from certificate 2
BSB30415 Certificate III in Business Administration_3
8 BSBSUS201A Imported The learner need to know how to indulge in
environmentally sustainable work practices
9
BSBWOR203B Imported By working effectively with others the learners
who are going to be employees will be able to
maintain a smooth working environment
10 BSBCMM401 Imported The learners need to make presentation for
effective performance
11
BSBIPR402 Imported The learners need to know the use of new
inventions and innovations for improving the
organizational performance (Bentley,
Goedegebuure and Schubert 2016)
PART 3: Integrating units of competency
After analysing and selecting the elective units, Sample Accounting would like
you to integrate the units listed in PART 2 to reduce the trainee’s work load. In
the table below:
Select two (2) elective units of competency which could be suitable for
integration; and
Explain why it would be appropriate to link the selected units. Provide
examples to support your reasoning.
Unit code and title Explanation and example
1
BSBADM307
Organise Schedules
This will be easy to integrate as it is easy to grasp
by the learners and do not have a lot within it
(Berryman 2016)
2
BSBADM302
Produce texts from
notes
This unit of competency would be suitable for
integration as there are a number of ways to
produce texts either from notes or from audio
transcription (Billett et al. 2015)
PART 4: Research contextualisation guidelines of the training package
developer
Research the contextualisation advice provided by the training package
developer of BSB30415Certificate III in Business Administration. You must copy
and paste the information into the text box below.
BSB30415 Certificate III in Business Administration_4
The contextualisation advice provided by the training package developer are-
o ISCs must notify STAs and the Department of ISC Upgrades of Training Packages
identifying all changes. o STAs will advise relevant RTOs (Blacker et al. 2015).
o Each industry Training Package has a five-character code followed by a unique and
concise title reflecting the industry covered. For example, in the TAA08 Training and
Assessment Training Package, ’TAA’ identifies the industry area, ’08’ identifies the
year of endorsement, and the title reflects its industry coverage. When assigning
Training Package codes and titles Training Package developers must: always use
the code in full, followed by the title not use spaces between any characters in the
code use uppercase letters and Arabic figures (Bowman and McKenna 2016) not
use ampersands, full stops or slashes use a title that is unique, concise and reflects
the broad industry covered not use the words ‘Australian’ or ‘National’ in the title,
except by special permission from the Department use ‘Z’ as the first letter in
enterprise Training Packages if a new industry sector is added during the
endorsement period, retain the Training Package’s original endorsement year code.
o It is important that developers do not confuse the Training Package code (which
remains the same during the endorsement period) with the version number (which
can change in the endorsement period). o The code of a reviewed Training Package
must reflect the endorsement year of the review. o Where the whole Training
Package is reviewed, its code changes and it is considered to be a new Training
Package for the purposes of version control, and is Version 1 (Braithwaite 2016).
ISCs must apply continuous improvements to Training Packages during their
endorsement period in accordance with the processes outlined in the document
Training Package Development and Endorsement Process 2008. o Where an issue(s)
is identified prior to completion of the final Stakeholder Agreement stage which would
have an impact on implementation, this must be addressed by the ISC prior to
submitting the Case for Endorsement to the NQC (Brown and Braysher 2014).
PART 5: Contextualise units of competency
Based on the two (2) units in PART 3, describe how you can contextualise or
customise three (3) different performance criteria items within each unit of
competency to meet the needs of the trainees by:
Complying with the training package contextualisation guidelines; and
Complying with suggestions made by the stakeholder.
BSB30415 Certificate III in Business Administration_5
Please note: you are welcome to provide hypothetical ways to contextualise the
performance criteria.
Unit code
and title Performance criteria Contextualisation example
1
BSBADM307
Organise
Schedules
Confirm assessment or
training needs of client
Replacing general directions
Identify and source
training packages or
accredited sources
which could satisfy
client needs
Generic equipment (Clarke
2013)
Use of training products
in line with the training
and assessment
organisation’s quality
assurance policies and
procedures
Different processes with
enterprise
2
BSBADM302
Produce texts
from notes
Read and interpret
qualification rules
Sources of training package
information
Review and determine
applicable licensing
requirements and
prerequisites
Training packages and
accredited course
documentation (Clarke 2015)
Determine suitable
electives that meet
client needs and job
roles
Identifying specific types of
tools and equipment relevant to
competency
BSB30415 Certificate III in Business Administration_6
PROJECT 2
Design and develop one (1) learning program that is based on a full qualification.
The learning program must:
Be based on a
nationally recognised qualification sourced from
www.training.gov.au
The usage recommendation for the qualification must be current (not
superseded)
Mandatory conditions of Project 2:
Condition 1
Throughout this project, you will be required to access RTO protocols, policies
and procedures from www.trainingrto.com
Condition 2
Your VET mentor must provide evidence of the following:
TAE40110 Certificate IV in Training and Assessment (testamur and record
of results)
Condition 3
Each learning program will be based on the candidate’s needs and
characteristics.
Condition 4
Each learning program must address different client needs, contexts and
timelines.
Condition 5
You must provide evidence of Part 1 – 5.
Learning program
The art of designing and developing a
learning program within outcome
based education and training requires
identification of the outcomes that will
be attained by the learner and then
conduct all the planning activities on
the basis of those outcomes.
The issues to be addressed during the
program-
Identifying the outcomes
Identifying stakeholders
All the aspects need to be
planned
BSB30415 Certificate III in Business Administration_7
This refers to all the aspects of learning
program starting from the facilities to
the assessment activities which need
to be based on the learning outcome of
the program (Gemici et al. 2014).
The trainer should have deep and
detailed knowledge and skills which are
required for following the steps in the
planning process. Such steps include
the critical issue of designing different
learning resources which are based on
outcomes and appropriate for the
program as well as its outcome (Hodge
2014).
Moreover, the trainer needs to have a
wide knowledge of the different
methods of carrying out a learning
program. Precisely, there are several
issues which the learning materials and
program designer has to take into
consideration.
This particular program will consist of 2
unit standards with a total of 25 credits
at the level of 5 and 6 which are
covered in 7 days by means of an
intensive small group training
intervention.-
1. Design outcomes based learning
program
2. Develop outcomes based
learning program
The trainers who have enough
experience are responsible for
conducting this program and the
underlying theoretical concepts are
again improved by the introduction
various practical examples of the
individual duties required in the
learning program. This will reflect the
role of individual who are delivering
training and assessment services in the
specific sector. The communication skill
that is required for the learners is to
interpret the needs of the clients using
Copyright issues
Evaluate the existing materials
of learning
Step by step development of the
learning materials
Step by step formulation of
learning and assessment
instruments
The requirements are-
A knowledge questionnaire
Completion of a detailed
portfolio of evidence within 6
months of the training
program
How the program works-
Registration for training in the
suggested venue
Complete the 5- day training
including the building of the
assistance for Portfolio of
evidence
Complete the portfolio of
evidence which will include the
knowledge questionnaire
Submission of the portfolio for
assessment
The successful candidates’
results are submitted
Certificates are issued
All the data are kept for future
reference
Cost
7 day program- au$ 148
The training program includes the
study material, training, assessment
and portfolio building. Lunch and
refreshments are also included. The
learners will have to arrange for
accommodation and travel by
themselves (Jacobson 2015).
BSB30415 Certificate III in Business Administration_8

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