BSB30415 Certificate III in Business Administration
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Certificate III in Business Administration (BSB30415)
Added on 2020-04-21
BSB30415 Certificate III in Business Administration
Certificate III in Business Administration (BSB30415)
Added on 2020-04-21
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ASSESSMENT TWO – Please note: Project 1, 2 and 3 are independent from each other. PROJECT 1 Assessment Instructions Sample Accounting would like fifty (50) of their trainees to be enrolled into a qualificationthatcomesfromtheBSBTrainingPackage,inparticulartheBSB30415 Certificate III in Business Administration. While each trainee's job may vary slightly based on the site they are employed in, they are all given the same role description (see below). You will be required to develop a suitable course structure for this target group. Business Administration Trainee – Role Description Core duties include: Answering phone calls Booking appointments Customer service and liaising with clients Data entry relating to sales and client management Processing sales Ordering and restocking office equipment and stationery Preparation of letters, memos and other documentation as required Basic housekeeping Desirable skills and characteristics include: Must be able to work as a team and as an individual Ability to use initiative and judgement Positive attitude Well organised and able to complete tasks in a timely manner Follows directions and asks questions where clarification is required Good writing and problem-solving skills Ability to effectively communicate Abilitytooperatebasicofficeequipmentsuchascomputers,copiers, calculators, printers
PART 1: Identify the course packaging rules CompletethetablebylistingthefullpackagingrulesfortheBSB30415 CertificateIIIinBusinessAdministration.Rememberyoucansourcethis information fromhttps://training.gov.au/Home/Tga Details Total number of units: 13 Numberofcore units: 2 Howmany electiveunits mustbefrom Group A? 11unitsoutofwhich7mustbeselectedfromgroupA (Agostino 2015) Remaining packagingrule requirements: The requirements are- to produce texts from notes, audio transcriptions,maintainbusinessresources,process customercomplaints,deliverandmonitoraserviceto customers, work effectively with diversity, maintain financial records,organiseworkplaceinformation,utilisea knowledgemanagementsystem,handlereceiptand despatch of information, contribute to workplace innovation, complying with organisational requirements for protecting and using intellectual property, create and use databases, conductonlinetransactions,recommendproductsand services, take part in the environmentally sustainable work practices, use business technology, organise personal work priorities and development, work effectively as an off- site workerandmonitorandimplementWHSpolicies, proceduresandprogramstomeetthelegislative requirements (Training.gov.au, 2017). PART 2: Select units of competency
BasedonthepackagingrulesoftheBSB30415CertificateIIIinBusiness Administration qualification: Selectelectiveunitsofcompetencywhichcomplywiththepackaging rules; IdentifywhethertheelectiveunitsarefromGroupA,GroupB,or Imported; and Justify why you selected each elective unit. Reflect on the job description, andgeneralskills/knowledgegainedfromthespecifiedunitof competency. Unit code and title Group A/ Group B/ Import Justify as per the instructions above 1 BSBADM307Group AAsitorganisesschedulesthereforethe learners will be set in the proper routine so thattheirtrainingisappropriate(Ashcroft 2014) 2 BSBITU302Group AWith the creation of electronic presentations thelearnerswillbeabletogainthorough knowledge on the specific subject 3 BSBWRT301Group AIf the learners are guided on writing simple documentsitwillbehelpfulintheirfuture prospect 4BSBADM302Group BBy producing texts from notes the learners will be able to get an idea 5 BSBADM311Group BWithpropermaintenanceofbusiness resourcesthelearnerswillgetadequate knowledge (Bennie et al. 2017) 6 BSBCMM301Group BProcessingcustomercomplaintsisan important part of business administration and thereforecomplywiththecompetency standards 7BSBITU201AImportedTo produce simple word processed documents it needs to be imported from certificate 2
8BSBSUS201AImportedThe learner need to know how to indulge in environmentally sustainable work practices 9 BSBWOR203BImportedBy working effectively with others the learners who are going to be employees will be able to maintain a smooth working environment 10BSBCMM401ImportedThelearnersneedto makepresentationfor effective performance 11 BSBIPR402ImportedThelearnersneedtoknowtheuseofnew inventions and innovations for improving the organizationalperformance(Bentley, Goedegebuure and Schubert 2016) PART 3: Integrating units of competency After analysing and selecting the elective units, Sample Accounting would like you to integrate the units listed in PART 2 to reduce the trainee’s work load. In the table below: Select two (2) elective units of competency which could be suitable for integration; and Explain why it would be appropriate to link the selected units. Provide examples to support your reasoning. Unit code and titleExplanation and example 1 BSBADM307 Organise Schedules This will be easy to integrate as it is easy to grasp bythelearnersanddonothavealotwithinit (Berryman 2016) 2 BSBADM302 Producetextsfrom notes Thisunitofcompetencywouldbesuitablefor integrationasthereareanumberofwaysto producetextseitherfromnotesorfromaudio transcription (Billett et al. 2015) PART 4: Research contextualisation guidelines of the training package developer Researchthecontextualisationadviceprovidedbythetrainingpackage developer of BSB30415Certificate III in Business Administration. You must copy and paste the information into the text box below.
The contextualisation advice provided by the training package developer are- o ISCs must notify STAs and the Department of ISC Upgrades of Training Packages identifying all changes. o STAs will advise relevant RTOs (Blacker et al. 2015). o Each industry Training Package has a five-character code followed by a unique and concise title reflecting the industry covered. For example, in the TAA08 Training and Assessment Training Package, ’TAA’ identifies the industry area, ’08’ identifies the year of endorsement, and the title reflects its industry coverage.When assigning Training Package codes and titles Training Package developersmust:always use the code in full, followed by the titlenot use spaces between any characters in the codeuse uppercase letters and Arabic figures (Bowman and McKenna 2016)not use ampersands, full stops or slashesuse a title that is unique, concise and reflects the broad industry coverednot use the words ‘Australian’ or ‘National’ in the title, except by specialpermission from the Departmentuse ‘Z’ as the first letter in enterpriseTrainingPackagesifanewindustrysectorisaddedduringthe endorsement period, retain theTraining Package’s original endorsement year code. o It is important that developers do not confuse the Training Package code (which remains the same during the endorsement period) with the version number (which can change in the endorsement period). o The code of a reviewed Training Package mustreflecttheendorsementyearofthereview.oWherethewholeTraining Package is reviewed, its code changes and it is considered to be a new Training Package for the purposes of version control, and is Version 1 (Braithwaite 2016). ISCsmustapplycontinuousimprovementstoTrainingPackagesduringtheir endorsementperiodinaccordancewiththeprocessesoutlinedinthedocument Training Package Development and Endorsement Process 2008. o Where an issue(s) is identified prior to completion of the final Stakeholder Agreement stage which would haveanimpactonimplementation,thismustbeaddressedbytheISCpriorto submitting the Case for Endorsement to the NQC (Brown and Braysher 2014). PART 5: Contextualise units of competency Based on the two (2) units in PART 3, describe how you can contextualise or customisethree(3)differentperformancecriteriaitemswithineachunitof competency to meet the needs of the trainees by: Complying with the training package contextualisation guidelines; and Complying with suggestions made by the stakeholder.
Please note: you are welcome to provide hypothetical ways to contextualise the performance criteria. Unit code and titlePerformance criteriaContextualisation example 1 BSBADM307 Organise Schedules Confirmassessmentor training needs of client Replacing general directions Identifyandsource trainingpackagesor accreditedsources whichcouldsatisfy client needs Genericequipment(Clarke 2013) Use of training products in line with the training andassessment organisation’squality assurancepoliciesand procedures Differentprocesseswith enterprise 2 BSBADM302 Producetexts from notes Readandinterpret qualification rules Sourcesoftrainingpackage information Reviewanddetermine applicablelicensing requirementsand prerequisites Trainingpackagesand accreditedcourse documentation (Clarke 2015) Determinesuitable electivesthatmeet clientneedsandjob roles Identifyingspecifictypesof tools and equipment relevant to competency
PROJECT 2 Design and develop one (1) learning program that is based on a full qualification. The learning program must: Bebasedona nationallyrecognisedqualificationsourcedfrom www.training.gov.au Theusagerecommendationforthequalificationmustbecurrent(not superseded) Mandatory conditions of Project 2: Condition 1 Throughout this project, you will be required to access RTO protocols, policies and procedures fromwww.trainingrto.com Condition 2 Your VET mentor must provide evidence of the following: TAE40110 Certificate IV in Training and Assessment (testamur and record of results) Condition 3 Eachlearningprogramwillbebasedonthecandidate’sneedsand characteristics. Condition 4 Eachlearningprogrammustaddressdifferentclientneeds,contextsand timelines. Condition 5 You must provide evidence of Part 1 – 5. Learning program The art of designing and developing a learningprogramwithinoutcome based education and training requires identification of the outcomes that will beattainedbythelearnerandthen conductalltheplanningactivitieson the basis of those outcomes. The issues to be addressed during the program- Identifying the outcomes Identifying stakeholders Alltheaspectsneedtobe planned
This refers to all the aspects of learning program starting from the facilities to theassessmentactivitieswhichneed to be based on the learning outcome of the program (Gemici et al. 2014). Thetrainershouldhavedeepand detailed knowledge and skills which are required for following the steps in the planningprocess.Suchstepsinclude the critical issue of designing different learning resources which are based on outcomesandappropriateforthe program as well as its outcome (Hodge 2014). Moreover, the trainer needs to have a wideknowledgeofthedifferent methodsofcarryingoutalearning program.Precisely,thereareseveral issues which the learning materials and programdesignerhastotakeinto consideration. This particular program will consist of 2 unit standards with a total of 25 credits atthelevelof5and6whichare coveredin7daysbymeansofan intensivesmallgrouptraining intervention.- 1.Design outcomes based learning program 2.Developoutcomesbased learning program Thetrainerswhohaveenough experienceareresponsiblefor conductingthisprogramandthe underlyingtheoreticalconceptsare againimprovedbytheintroduction variouspracticalexamplesofthe individualdutiesrequiredinthe learning program. This will reflect the roleofindividualwhoaredelivering training and assessment services in the specific sector. The communication skill that is required for the learners is to interpret the needs of the clients using Copyright issues Evaluatetheexistingmaterials of learning Step by step development of the learning materials Stepbystepformulationof learningandassessment instruments The requirements are- A knowledge questionnaire Completionofadetailed portfolio of evidence within 6 monthsofthetraining program How the program works- Registrationfortraininginthe suggested venue Completethe5-daytraining includingthebuildingofthe assistanceforPortfolioof evidence Completetheportfolioof evidencewhichwill includethe knowledge questionnaire Submissionoftheportfoliofor assessment Thesuccessfulcandidates’ results are submitted Certificates are issued All the data are kept for future reference Cost 7 day program- au$ 148 Thetrainingprogramincludesthe studymaterial,training,assessment andportfoliobuilding.Lunchand refreshmentsarealsoincluded.The learnerswillhavetoarrangefor accommodationandtravelby themselves (Jacobson 2015).
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