BSBCRT511 - Develop Critical Thinking in Others Short Answer Questions

This article provides answers to short answer questions related to BSBCRT511 - Develop Critical Thinking in Others. It covers critical thinking concepts, approaches, business objectives, communication processes, learning environments, legislation, market research procedure, and bomb threat procedures.

Short Answer Questions
Question 1
Identify one characteristic for each critical thinking concept listed below. Briefly explain how
each element is used in each image.
Critical Thinking
Concept Characteristic Explanation on How Each
Characteristic is Used in Each Concept
a. Clarity for having proper
guidance
Clarity is essential in words,
actions, and strategies to get better
results. The concept of clarity is
necessary which will make an
employee effective. The leaders or
managers will be able to provide
guidelines and instructions
undoubtedly.
c. Accuracy analyzation of
ideas
The concept of accuracy is
essential. The ideas and analysis of
employees must be accurate to meet
the client's needs in bounce fitness.

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Question 2
Identify one characteristic for each critical thinking approach listed below. Briefly explain how
each element is used in each direction.
Critical Thinking
Approach Characteristic
Explanation on How Each
Characteristic is Used in Each
Approach
a. Analysis ability to analyze
something new and
efficient.
The ability to carefully
examine something, whether it is a
problem, a set of data, or a text.
b. Synthesis analysis and
evaluation
Synthesis is analyzing the
research and ideas you have
gathered and putting them in your
thought to share
c. Evaluation questioning and
evaluating information
Evaluating information is a
complex but essential process.
People can use the CRAAP test to
help determine if sources and
information are reliable.
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Question 3
Bounce Fitness is a premier fitness center with four centers across Australia. Its head office is
currently located in Cairns, Queensland. Access the link below to learn more about Bounce
Fitness.
Bounce Fitness Homepage
https://bouncefitness.precisiongroup.com.au/
Identify three business objectives of Bounce Fitness. Access Bounce Fitness' business objectives
in the link below.
Business Objectives and KPI
https://bouncefitness.precisiongroup.com.au/infrastructure/business-strategy-and-planning-
documents/
a. Generate a 10% increase in sales through boosting gym membership sales leads
by the end of the fiscal year
b. Increase market penetration by 15% through the utilization of marketing
strategies every quarter
c. Decrease customer acquisition costs by 4% every two quarters through the
implementation of the USP strategy
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Question 4
Identify the three communication processes used in Bounce Fitness. Briefly explain the
procedures for each identified process. Access the link provided below to access Bounce Fitness's
Communication Processes.
Communications Process
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-
procedures/
Process Explanation
a. Setting daily
reminders for meetings
Send a meeting reminder to relevant members
of staff through their Bounce Fitness Gmail account
b. Contacting staff
members in the event of a
delivery
If no payment or proof of identity is required,
reception staff accepts the package and leaves a tagged
Slack message in the team channel for the relevant staff
member.
c. Contacting staff
members in the event of
missed phone calls
If a staff member misses a phone call, reception
staff sends a private Skype message to the relevant staff
member. The letter must include details of the caller.
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Question 5
Answer the guide questions below about Bounce Fitness's Job Training Plan. Access the link
below to answer the guide question.
On the Job Training Plan
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/
a. Identify one reason why the task must be presented to the trainee.
Trainees can learn tasks only if they can practice them repeatedly while under supervision.
b. Identify one reason why the trainer must try out the trainee's performance.
The impact of training on a trainee's performance and behavior to determine the
effectiveness of a training program must be essential for the trainee's performance.
c. Identify one reason why the trainer does a follow-up.
Trainers responsible for the training plans will benefit from this discussion of the need for a
connexion between new learning and a training process.
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Question 6
Answer the guide questions below about Bounce Fitness's Personal Development Procedure.
Access the link below to answer the guide questions.
Personal Development Procedure
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/
a. Describe the appraisal process.
The performance appraisal process is defined as a process under which periodic
assessment is undertaken to evaluate an employee's performance.
b. Briefly explain the training courses available for personal and managerial skills.
 Effective Delegation
 Growth Team Management
 Communication Skills
 Management Skills
c. Identify how employees can participate in an external course of study.
External training is conducted by experts or influencers from outside of your company.
Employees can participate by having or developing relationships with suppliers who
brought new information on the product or feature before their competitors.
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Question 7
Briefly describe how each learning environment listed below may be used in an organization.
Learning Environment Description
a. Classroom Learning Classroom management is essential because it
directly affects the learner's ability to learn
and your teaching ability. It impacts a trainer's
ability to be effective and ENJOY teaching.
Most importantly, a well-managed classroom
highly impacts students' academic success.
b. Distance Learning Organizations are increasingly adopting
distance learning methods to train and
develop their employees. Despite the
widespread use of these methods, little
research has been done regarding their
effectiveness. There are several methods of
distance learning
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Question 8
Complete the table listed below.
 Identify two learning systems that can be used for the listed organizational learning environment.
Learning systems are the different ways to deliver learning using each learning environment listed below. (e.g., In-House Training can use a
classroom learning environment.)
 Briefly describe how each learning system is used in an organization.
Learning Environment Learning System Description of Use in an Organisation
a. Classroom Learning i. Auditory learning
Implementing offline classroom learning is one of the
most effective ways of teaching the students about a
particular set of skills. This is one of the most effective
ways of knowledge, which directly helps the employees
and individuals learn the areas in which improvements
can be made. This is one of the most used forms of
knowing where the instructor provides the learners
with a series of learning aid delivered in an audible
form. The company must use different settings of audio
aids to teach the individuals a specific collection of
information. This is one of the most used forms of
learning, which helps derive productivity in the work
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that the individuals deliver.
ii. Visual learning
Visual learning is one of the significant areas that helps
the learner develop cognitive knowledge in the
learner's mind. This is another aid which instructor can
use in order to teach the learners with different set of
areas through which the individual can make
improvements. Further this is another aid which can be
used along with the auditory learning so that the
learners develop an understanding of the area in which
they currently lack. Further, the individual needs to
learn about the organization and team's areas presently
lacking. Several areas can be impacted by the learning
sessions so that the individual develops a brief
understanding of the areas in which they are required
to make progress.
d. Distance Learning i. Kinesthetics learning
Further, the business must develop techniques through
which data can be effectively communicated to the
learners. This is different from the regular learning
sessions as the communication is designed online. This
is another area that the instructor can use while
delivering information during online communication
sessions.
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ii. Visual learning Visual learning is one of the significant factors
affecting distance learning programs. These learning
sessions are centered around delivering information
using different media that provide teaching online.
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Question 9
Complete the table below:
 Identify two requirements for the legislation below related to Bounce Fitness' Customer Relationship Management Policy and Procedures.
 Briefly explain how the identified requirements are related to the Bounce Fitness procedure.
Access the links below:
 Customer Relationship Management Policy and Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/customer-relationship-management/
 Privacy Act 1988
https://www.legislation.gov.au/Series/C2004A03712
You must access the latest version of the Privacy Act 1988.
Legislation Requirement Explanation
Privacy Act 1988
This act has bound to protect their customers'
personal information against any misuse, theft,
unauthorized access, and disclosure.
To promote and protect individuals' privacy and
regulate Australian Government agencies and
organizations.
Protecting the handling of personal information about
individuals
Restrict first-party access, right of disclosure,
right of amendment, establish of fair information
practices
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Question 10
Complete the table below:
 Identify two requirements for the legislation below related to Bounce Fitness's staff recruitment policy.
 Briefly explain how the identified requirements are related to the policy.
Access the links below to assist you in answering this question:
 Staff Recruitment Policy
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human-resource/.
 Equal Employment Opportunity (Commonwealth Authorities) Act 1987
https://www.legislation.gov.au/Series/C2004A03429
You must access the latest version of the Equal Employment Opportunity (Commonwealth Authorities) Act 1987.
Legislation Requirement Explanation
Equal Employment Opportunity
(Commonwealth Authorities) Act 1987
Prohibits discrimination, among other things. To eliminate discrimination by it against and to
promote equal opportunity.
Prohibits gender identity and sexual orientation. A relevant authority means an equal
employment opportunity program designed to
ensure that the administration takes appropriate
action.
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Question 11
Access Bounce Fitness' Market Research Procedure in the link below. Complete the table on the
following page by:
a. Identify one source that can provide additional information related to the procedure.
b. Record the source of your information.
c. Answer the questions that follow to assess the reliability of your source.
Market Research Procedure
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/marketing-policy-
procedures/
Criteria Questions to answer to help you evaluate each source.
Accuracy  Does the source provide valid information for your
research?
Authority  Is the content authored and published by a reputable and
qualified organization or person?
Audience  Who is the intended audience?
 Is the information appropriate for the intended audience?
Relevance  Is the source relevant to your procedure?
Likelihood of bias  Is the information provided in this source biased?
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Title:
Source:
Criteria Explanation
Accuracy Does the source provide valid information for your research?
Authority
Is the content authored and published by a reputable and
qualified organization or person?
Audience
Who is the intended audience?
Is the information appropriate for the intended audience?
Relevance
Is the source relevant to your research topic?
Likelihood of bias Is the information provided in this source biased?
Based on your evaluation, is this source reliable or not? Tick Yes or No.
 YES
 NO
Explain why or why not:
Yes, the source given above is reliable as it is the company's official site, and it depicts the
exact and accurate information. Further, it can be analyzed that the source is reliable, which
shows that the data can be trusted and decisions can be made by considering this data. However,
there are significant changes that the data might be biased as the information is full-fledged
offered by the company only, and there might be some alterations in the data provided by them.
However, there are fewer chances that the company will alter its current set of data as it is
reliable and will only offer data that can be trusted without any doubt.
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Question 12
Access Bounce Fitness' Bomb Threat Procedures in the Emergency Evacuation Plan and
Implementation Procedures in the link below. Complete the table on the following page:
a. Identify one source that can provide additional information related to the bomb threat
procedure.
b. Record the source of your information.
c. Answer the questions that follow to assess the reliability of your source.
Emergency Evacuation Plan and Implementation Procedures
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/whs-and-emergency/
Criteria Questions to answer to help you evaluate each source.
Accuracy  Does the source provide valid information for your
research?
Authority  Is the content authored and published by a reputable and
qualified organization or person?
Audience  Who is the intended audience?
 Is the information appropriate for the intended audience?
Relevance  Is the source relevant to your procedure?
Likelihood of bias  Is the information provided in this source biased?
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Title:
Source:
Criteria Explanation
Accuracy Does the source provide valid information for your research?
Authority
Is the content authored and published by a reputable and
qualified organization or person?
Audience
Who is the intended audience?
Is the information appropriate for the intended audience?
Relevance
Is the source relevant to your research topic?
Likelihood of bias Is the information provided in this source biased?
Based on your evaluation, is this source reliable or not? Tick Yes or No.
 YES
 NO
Explain why or why not:
The bomb threat procedure is one of the most common features that must be maintained
in the organization. It helps in deriving the safety features in the organization. The company is
required to fulfill all the necessary guidelines to meet the demand of the Australian safety
procedure. The data collected in this section is from the gym's official site, which shows that the
proper form of safety standards are being met in the business model exhibited.
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Question 13
Complete the following table by identifying:
 Your current workplace industry.
If you currently do not have a workplace, use the industry you are familiar with.
 Identify the best practice used in the identified industry to instruct others on critical and
creative thinking methods.
Industry best practice for instructing others refers to the most effective method for
teaching people in that industry.
Responses here will be used to answer the following guide questions.
Current workplace industry Health and Fitness
Industry best practice to
instructing
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Complete the table below by identifying the following:
a. One workplace task in your industry that uses each method is provided below.
b. One way of applying your identified industry's best practice is to teach others how to perform each identified workplace task.
Type of Thinking Method Workplace Task Application of Industry Best Practice to Teach the
Workplace Task Using the Method
a. Critical Thinking Scaffolding This refers to a particular structure used by the
work crew and materials to aid the process of building
thoughts. With the help of this, an individual can
implement different areas directly linked with the
beginning of a new set of views. Conclusion: several
practices will help the employees drive decisions.
b. Creative Thinking Brainstorming Brainstorming is the
process of thinking of
different sets of ideas that
will help bring a new set of
solutions and ideas for one
or more problems.
This is one of the central areas which will derive
successful results in the activities and functions of the
business.
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Question 14
Complete the tables below:
a. Critical Thinking Skills
 Identify at least one team-building activity that will promote the development
of each critical thinking skill.
 Briefly explain how each team building activity identified promotes each critical
thinking skill
b. Creative Thinking Skills
 Identify at least one team-building activity that will promote the development
of each creative thinking skill.
 Briefly explain how each team building activity identified promotes each
creative thinking skill
A. Critical Thinking Skills
Critical Thinking Skills Team Building Activity for
Critical Thinking
Brief Explanation of How Each
Activity Promotes a Team's Critical
Thinking Skills
a. Problem
Solving Skill Problem solving skills are
required in the business
which helps in terms of
dealing with the areas
where the company is
currently lacking. This skill
can be achieved in the
business model, which helps
solve the brief problems
that the company faces.
Coming up with ways that
will help in terms of dealing
with the problem is
essential as it will derive
productivity and
profitability in the business
model.
Problem-solving skills are essential,
and they highly help add critical
thinking skills to the business.
While solving problems, the
individual must go through
different issues and further
develop techniques through which
the industry can get evolved from
the listed set of problems.
b. Consider
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Alternatives This is another activity that
must be implemented in the
business model. It is
concerned with deriving
more and more alternatives
in the business so that
maximum output can be
attained in the business
context. Choices are
essential, and these must be
developed in the industry to
have options while coming
to a final set of conclusions.
The company is looking to establish
a sense where they have
alternatives for every situation to
avoid getting stuck in a particular
area or situation. This is helpful as
individuals can derive several sets
of other options that will enable
the level of critical thinking skills in
the mind of the learners. While
going through different operations,
the individual needs to go through
the other areas and options that
the individual have which will
derive final results in the business
model.
B. Creative Thinking Skills
Creative Thinking Skills Team Building Activity for
Creative Thinking
Brief Explanation of How Each
Activity Promotes Each Creative
Thinking Skill
a. Thinking
Outside the
Box Thinking out of the box will
help the individuals bring a
creative set of thinking into
the business model.
Implementing creative thinking
through thinking outside of the box
will help bring a new set of ideas to
assist in new ideas and decision-
making.
b. Brainstorm for
solutions Brainstorming is the process
of thinking of different sets
of ideas that will help bring
a new set of solutions and
ideas for one or more
problems.
This is one of the central areas
which will derive successful results
in the activities and functions of the
business.
Question 15
Complete the tables below:
a. Critical Thinking
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 Briefly explain an action that you can do in the workplace to help an employee
develop the critical thinking skills listed below.
b. Creative Thinking Skills
 Briefly explain an action that you can do in the workplace to help an employee
develop the creative thinking skills listed below.
A. Critical Thinking
Critical Thinking Skill Brief Explanation of an Action in the Workplace That Will
Help Develop Each Critical Thinking Skill
a. Research critical thinking is learning to think independently and to
develop one's own opinions supported by existing
evidence
b. Avoid Assumptions It is an ability to engage in reflective and independent
thinking. Critical thinkers rigorously question ideas and
assumptions rather than accepting them at face value.
B. Creative Thinking
Creative Thinking Skill Brief Explanation of an Action in the Workplace That Will
Help Develop Each Creative Thinking Skill
a. Imagine Possibilities Students imagine possibilities and connect ideas through
seeing replacements, having solutions, and putting ideas
into action. They explore situations and generate
alternatives to guide actions and experiment with and
assess suitable options and activities when seeking
solutions.
b. Open-mindedness Having an open mind is key to tapping into your creativity
and experiencing life fully. An open mind makes you more
receptive to what life has to provide to an individual.
Opening up allows perceiving the world with duality,
clearly understanding how things are while holding a
simultaneous vision.
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PART 1
1.1
Critical and Creative Thinking Research Form
Learner Name:
Workplace/Organisation: Bounce Fitness
Date
I. Critical Thinking
A. Model
Name of Model: Bloom's taxonomy model
Definition of Critical Thinking
According to the Model
It is the set of three hierarchical models used to classify the
educational learning objectives into different levels of complexity
and specificity. It is helpful for bounce fitness to effectively analyze
the issues in working conditions and apply higher thinking that will
be useful for the managers to make critical decisions in offering
fitness training to their clients. Hence, this model will focus on
managing large business areas of Bounce Fitness by working on each
stage. The employees will understand and draw the new situation,
workplace place, and new concepts to recall the experience.
Application of Model to Workplace
Setting:
An effective critical thinking model will be used, i.e., bloom's
taxonomy model. It is used to differentiate between complex and
specific situations. It is built to develop the higher thinking skills
necessary to analyze evaluation and concepts.
B. Concepts
Concept Definition of Concept Characteristic Application to Workplace
Setting
1. clarity this concept is
essential as it leads to
makes employees more
effective and efficient.
It is helpful for
the leaders as they will
undoubtedly be able to
offer suitable
guidelines and
instructions.
It is vital for the
workplace regarding
practical actions and
implementing strategies to
get better outcomes.
2.
Accuracy
this concept is
essential in analyzing
employees' ideas to
It helps develop
practical ideas and
concepts by adequately
In terms of Bounce
fitness, the leader needs to
identify the needs of their
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meet their needs. identifying the needs of
employees.
employees by meeting their
actual needs.
C. Approaches
Approach Definition Application to Workplace Setting
1. Create This approach is helpful for
employees to opt for the new
situation and workplace
environment for an organization.
It leads to the practical
design of new strategies,
formulating plans, and analyzing
relevant issues that can harm the
overall objectives.
2. Evaluate in this approach, the
workforce will be capable of
analyzing the right and wrong
ideas by effectively judging the
concepts in an effective manner
it is helpful for the
workplace as this approach
supports the actual value and
workforce who will be sure of the
strategies and plans for bounce
fitness.
II. Creative Thinking
A. Model
Name of Model: The Wallas Model for the Process of Creativity
Definition of Creative Thinking
According to the Model
this model is helpful to deal with day-to-day challenges at the
organization. The learners need to enhance several interpersonal,
product management, and communication skills.
Application of Model to Workplace
Setting:
it is helpful for the employees of bounce fitness to solve
business issues that they will face in new locations and areas.
Creativity is essential to offer practical solutions by which it can
further reduce misunderstanding, explore new ideas, gain
experiences and effectively execute actions.
B. Concepts
Concept Meaning of Concept Characteristic Application to Workplace
Setting
1. evolution this concept of
critical thinking leads
to focus on effective
growth of the ideas
regarding its
This concept
is helpful for the
learners to analyze
the best options
from exploring and
In terms of bounce
fitness, the employees will
be able to serve more
effective fitness training by
using more creative ideas
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Learner Assessment Pack
efficiency and overall
relevancy to the
workplace.
checking the
overall level of
creativity.
that will attract large
customers.
2. Synthesis this approach
is all about an
effective
combination of ideas,
information, and
practical experience
in the specific
solution.
It is helpful
for the learner to
make the best and
most practical
ideas after
identifying the
diversified ways
and knowledge
that would be
effective and
unique.
In terms of bounce
fitness, the employees need
to synthesize their situation
with past experiences and
training to execute it in a
new working environment.
C. Approaches
Approach Definition Application to Workplace Setting
1. Brainstorming this approach is helpful for
the individuals to brainstorm their
new ideas by going in-depth of
knowledge and understanding.
This will help the company
look into all the significant areas
that may impact the ideas.
Regarding Bounce fitness,
brainstorming needs to come
back with creative solutions to
attract clients and make them
aware of the significance of
Fitness in an attractive way.
2. lateral thinking it is the practical manner of
solving issues using creative and
indirect approaches by effective
reasoning that is not immediately
obvious.
This model is adequate for
bounce fitness in judging the
actual value of statements and
seeking errors, whereas lateral
thinking focuses more on the
movement values of opinions and
ideas.
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1.2
Completed By:
Workplace/Organisation:
Date:
Team:
Questions for the Team
Question Benchmark Answer
Answered
Correctly?
If yes, tick
the box. If
not, leave
blank.
Comments/Remarks
1. They should not
ask any personal
questions to the clients
as they need to be
professional while
talking to clients.
It is embarrassing to have
a personal trainer.
Add additional rows as needed
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Questions for the Individual Team Member
Question Benchmark Answer
Answered
Correctly?
If yes, tick
the box. If
not, leave
blank.
Comments/Remarks
1. What taste did
you look for in your
healthy diet plan that is
nutritious and filled
with proteins?
The client is looking for a
delicious taste such as protein
bars, healthy cookies, and diet
cokes.
1.3
OBSERVATION FORM
1.4
Learning Plan
Completed By:
Workplace/Organisation: Bounce fitness
Date:
Team
Team
Knowledge
Gap
Type of
Learning
Opportun
ity
Learnin
g
Opport
unity
Planned
Implemen
tation
Date
Expected
Learning
Outcome
Date
Implemen
ted
Actual
Outcom
e
Asses
sor's
Signat
ure
1.
unidentifi
ed
keywords
developing
new terms
new key
terms
are
being
set with
the help
of
worksho
02/02/202
2
04/04/202
2
03/02/202
2
Through
these
program
s,
sessions
and
worksho
ps, it is
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ps and
seminar
s
effective
for me to
get
actual
and
possible
outcome
s by
developi
ng
relevant
skills and
new
keyword
s.
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Individual
Knowledge
Gap
Type of
Learnin
g
Opport
unity
Learnin
g
Opport
unity
Planned
Implemen
tation
Date
Expected
Learning
Outcome
Date
Implemen
ted
Actual
Outcom
e
Assess
or's
Signat
ure
1.
Paraphrasi
ng the
main
points for
an
adequate
understan
ding.
It
is
suitable
for me
to
develop
and
enhance
my
learning,
and it
can be
produce
d by
explorin
g new
people
and
places.
By
attendin
g
seminars
,
worksho
ps, and
training.
10/01/2022 15/05/2022 20/01/2022
by
effectivel
y
developin
g the
concept
of crucial
learning
and
paraphra
sing main
points for
an
adequate
understa
nding.
1.5
Session Plan
Name: Date: 02/02/2022
Session Title: Session Length:
Identify the overall
target duration of the
session
Two months
Participants: whole team
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Knowledge Gap: Unidentified keywords and paraphrasing the main points for an adequate
understanding.
Learning Objective: To enhance the knowledge and understanding about the unidentified words
and paraphrase main points.
Introduction Time
Grab Attention
Identify an activity that
will help participants
get to know everyone
in the learning
opportunity
training program 45 minutes
Learning Outcome
to develop knowledge and understanding about
keywords
Check Prior
Knowledge
Identify at least one
activity to determine
how much participants
already know about the
topic of the session
mock test 10 minutes
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Body Time
Content Outline
Outline here the
planned content of the
session
the planning is to develop and enhance the suitable
understanding and knowledge regarding the content which
is being highlighted in the main keywords
Assessment
Outline all activities to
be conducted to check
what the participants
have learned during the
session
training, mock test and sessions
Conclusion Time
Summarise
Outline at least three to
five key points of your
discussion.
With the help of suitable training programs, I need
to develop my overall knowledge and understanding
regarding good keywords.
1.6
OBSERVATION FORM
1.7
Meeting Minutes
Date: Time: Location:
Purpose of the
meeting
to develop overall knowledge about unidentified words
Facilitator management
Notetaker
Attendees
Please sign beside
your name after the
meeting.
whole team
Agenda Item 1 Formal Learning Opportunity
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Discussion
to develop and gain an adequate understanding of the suitable
keywords and new words
Discuss with the Team
It has been analyzed that the practical discussion has been made to analyze that everyone needs to
properly understand the significant concept of formal learning and gain new opportunities for it.
Discussion with Individual Team Member
An individual needs to develop these skills in terms of having and developing new critical skills and
overall knowledge.
Agenda Item 2 Informal Learning Opportunity
Discussion
communication with team members
Discuss with the Team
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It has been identified that one must have proper discussion and understanding among their team
members regarding having effective communication with their team members.
Discussion with Individual Team Member
It is crucial to have proper knowledge among individuals to communicate personally to have the
team's appropriate growth and expertise.
PART 2
2.1
Organisational Systems Analysis Report
Name:
Workplace/Organisation Bounce fitness
Date Completed:
Business Objectives
System Relevant Business Objective Relevance of Business Objective to
the System
1. Performance
Management System
to achieve the capacity of
the employees to the full
potential in favor of both the
employee and the organization.
By defining the expectations
regarding roles, responsibilities,
accountabilities, required
competencies, and the expected
outcome.
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Learner Assessment Pack
2. Customer Relations
Management System
Improve business
relationships
to customers, streamline
processes, and improve profitability.
When people talk about CRM, they
usually refer to a CRM system, a tool
that helps with contact management,
sales management, productivity, and
more.
Performance Management System
Identify either at least two barriers or at least two gaps:
1. Lack of motivation
2. shortage of understanding
Organizational Resources
1. incentives
2. proper communication
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Learner Assessment Pack
Customer Relations Management System
Identify either at least two barriers or at least two gaps:
1. less communication
2. technical issues
Organizational Resources
1. effective techniques
2. proper transparency
2.2
Critical and Creative Thinking Processes
Learner Name:
Workplace/Organisation: Bounce fitness
Date
Processes for Creating Safe Environments for Critical and Creative Thinking
Process for Critical Thinking:
 Identify the problem
 Research
 Determine data relevance
 Ask questions
 Present best solutions
 Present your solution
 Analyze your decision
Process for Creative Thinking:
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Learner Assessment Pack
 Preparation
 Incubation
 Illumination
 Verification
PART 3
3.1
Action Plan
Completed by Workplace/Organisation Bounce Fitness
Team Date Completed
Workplace
Problem 1. Traditional classes with a lack of innovation in the services
provided by Bounce Fitness
2. Less interactive activities offered to the client are another major
workplace problem.
Action Item
Planned
Implementation
Date
Expected
Outcome
Date
Implemented Actual Result Assessor's
Signature
Critical Thinking:
2
01/ 09/ 2021 Bounce
Fitness is
looking to
come up with
new
techniques
and service
ideas so that
the customers
indulge in a
01/10/2021 By introducing
a new set of
interactive
activities in the
business
model, Bounce
Fitness
increased their
customer
interaction
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Learner Assessment Pack
new set of
activities
through their
new program
of classes. The
company is
expecting that
with change in
the services
provided by
the company,
the company
will see a
major
customer
interaction.
Further, the
organization
will develop
new ideas of
bringing
trends and
innovation to
get a good
level of
interactive
activities.
activities which
helped increase
profitability
and growth of
the business.
Bounce Fitness
achieved the
goal of
increasing the
customers in
their new
classes, further
allowing them
to acquire
customers.
Creative
Thinking: 15 / 11 /
2021
The new
services that
Bounce
Fitness will
offer are
recent trends
for customers'
looking.
Offering
interacting
activities will
15 / 11 /
2021
Bounce Fitness
achieved the
actual results
by
implementing
this plan: they
gained good
customers in
their new
classes. This
was only
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Learner Assessment Pack
help in
engaging
more
customers.
The expected
outcome of
offering new
trends is high
enrolment in
the new set of
classes
provided by
the business.
The company
is also looking
to diversify its
portfolio and
increase the
asking price by
implementing
this plan. The
new set of
plans is trendy
and perfect
for the current
market
situation.
achieved
because of the
recent planned
activity in the
business model
where the
company
introduced a
range of
activities
through which
the customers
exercise more
entertainingly.
The
organization
also achieved a
reasonable
retention rate,
and Bounce
fitness
reported an
increase of 46%
compared to
the previous
retention rate.
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Learner Assessment Pack
3.3
Meeting Minutes
Date: Time: Location:
Purpose of the
meeting The purpose of the meeting is to get feedback on the company's
plan. The organization is looking to adopt and introduce a new set of
activities in their classes to get maximum attention from the users.
The meeting is planned to get feedback on the work done according
to the plan. Bounce fitness must develop techniques and ways so
that more people get involved in the new classes offered by the
business.
Facilitator
Notetaker
Attendees
Please sign beside
your name after the
meeting.
Agenda Item 1 Provide Feedback to the Team
Discussion
The discussion was done regarding the activities and
processes that the company follows while implementing
the new plan. The new program was focused on offering
interactive and entertaining sessions in the class. This can
only be achieved if the employees apply a maximum level
of innovation in their services.
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Learner Assessment Pack
Services offered by Bounce fitness should match the level of new set of innovation that is
provided by other providers of fitness services. The company should hire new
professionals who know this area so that maximum technical and professional skills can
be applied in the current business model. The team should develop techniques through
which the business model gets more indulged in activities that promote the usage of
creativity in their services.
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Learner Assessment Pack
Agenda Item 2 Additional Support for Team and Individuals
Discussion Additional support can be provided to the employees so
that all objectives are attained within the planned time
frame.
Team
The team will be provided with additional resources to help bounce Fitness bring more
and more innovative ideas to the model. Innovation, entertaining and interactive
activities is a personal area, and it depends from person to person; therefore, it is advised
for the team to apply new and innovative technology in their current offered services so
that the activities and sessions become interesting for the learners and people who are
looking to lose weight by doing exercises in their sessions.
Individuals
Exercises must be taught in a right manner so that the right muscles of customers get
tension. This can only be accomplished if the classes offered in the online and offline
mode has an instructor who teaches in more of a simplified and correct ways. Therefore,
providing the instructors and employees with training sessions and modules to learn the
right way of instructing and teaching the customers suitable exercises. The individuals will
be supplied with new techniques and areas that will help improvise how the instructor
delivers the activities.
PART 4
4.1
Feedback Analysis Form
Facilitator Name:
Workplace/Organisation: Bounce Fitness
Date
TEAM AND INDIVIDUAL FEEDBACK
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Learner Assessment Pack
Aspect of Facilitation
Strongly
Agree
Agree
Disagree
Strongly
Disagree
N/A
Facilitator Knowledge
1. The Facilitator communicated information
clearly
2. The Facilitator was approachable for questions
or clarifications
3. Facilitator was well-prepared
Information Presentation
4. Information was presented logically
5. All information needed to complete the task
was presented
Physical Resources
6. Session materials/handouts were helpful (if
provided)
7. The venue was comfortable
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Learner Assessment Pack
Aspects for Improvement
The venue was not comfortable.
The presentation of the available information was not logical.
There was a lack of information available to complete the task.
Compiled Comments
As per the feedback, the Facilitator's Knowledge was highly efficient as the communication was effective
and transparent. The Facilitator was easily approachable by the group members for the queries. Most
importantly Facilitator was well prepared.
FACILITATOR'S PERFORMANCE
1. How would you describe how you facilitated the actions item for both teams?
To facilitate my actions for both the teams, I first developed a plan and prepared myself according
to that to maintain accuracy.
2. What are areas you feel you need to improve on? Identify at least two.
a. The venue must be improved, for which resource planning is essential.
b. The information must be provided to all the team members with clarity and a materialistic
manner for its viability.
AREAS FOR IMPROVEMENT
1. Physical resource: venue must be developed.
2. Information presentation: need to make the information presented more logical
4.2
Recommendations Log
Completed By: facilitator
Workplace/Organisation: Bounce Fitness
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Learner Assessment Pack
Date: 18/02/2022
Area for Improvement for
Future Opportunities
Relevant Legislation/
Organisational Policy to
Area for Improvement
Relevance of Legislation/ Policy to
the Recommendation
1. From the above
discussion, it has been
analyzed that the venue the
company chose was not
much comfortable as it has
short space by which the
limited amount of resources
can be stored in the area.
For this, it has been
identified that the manager
or supervisor of the
company needs to choose
or opt appropriate venue
by analyzing the exact
situation and available
resources.
From this analysis, it has been
recommended that the company make
good policy regarding the selection of
appropriate venue and place by which in
future they do not face much issues and
problems regarding the site.
2. The relevant
information was not logical
and exact, which can create
communication barriers,
and the transparency factor
also leads to impacts due to
illogical information factor.
The company must
have an effective
organizational structure
and culture to have and
develop suitable
communication within the
organization.
The suitable discussion has
identified that the company manager
must have and develop a smooth
organizational structure in which
employees can easily communicate and
establish relations with each other.
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