BSBCRT611 Apply Critical Thinking for Complex Problem Solving

This article discusses the complex issue faced by Worlducation, a social start-up that manufactures tablet computers for primary school students. It outlines the stakeholders, legislative and organizational requirements, and alternative solutions for the issue. The best solution is identified as making a strategy for the financial position of the organization. The article also covers critical thinking techniques used to generate solution alternatives and evaluate their feasibility.

BSBCRT611 Apply critical thinking for complex problem solving
P R O J E C T
P O R T F O L I O
BSBCRT611
APPLY CRITICAL THINKING
FOR COMPLEX PROBLEM
SOLVING
STUDENT VERSION

BSBCRT611 Apply critical thinking for complex problem solving
Contents
Section 1: Defining the complex issue 5
Section 2: Systematic decision-making 7
Section 3: Decision review 9
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BSBCRT611 Apply critical thinking for complex problem solving
Student name:
Assessor:
Date:
Business this assessment is
based on:
Documentation reviewed as
preparation:
Job role:
Stakeholders:
Numeric/Financial data:
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BSBCRT611 Apply critical thinking for complex problem solving
Section 1: Defining the complex issue
Provide business overview
Provide an overview of the
business, including: name of business description of what the
business does (e.g. key
functions, vision) Your job role within the
business (or the role
you’re assuming if you
are basing this
assessment on the case
study).
 The name of business is Worlducation.
 Worlducation is founded in 2016 and it is a social start-up which
is mainly focusing on manufacturing tablet computers for primary
school students. The focus of this start-up is not only limited to
the hardware as they are also creating software, activities and
content for the better education and engagement of primary
school students. The aim of the start-up is to change the way
students learn with the help of implementing artificial intelligence
technology in school. It also envisions a world in which each and
every child is able to read and write so that a world becomes
literate (Elder and Paul, 2020). This is the reason that day of
focusing on selling their product to each classroom and
sometimes they are donating to those who are not able to afford
the same technology and train a classroom accordingly. The
vision of this company is to see a world without illiteracy.
 My job role is manager who has a responsibility to manage the
tasks and activities of organisation.
Outline complex issue
Describe the complex issue
associated with the business,
including: a brief outline of the
issue who the stakeholders are
and how they are
associated with the issue analysis and
presentation of numeric
and financial data
illustrating the complex
issue (attach to this
section of the portfolio) two objectives when
pursuing solutions Three advantages of
solving the issue. Three risks involved in
 It is important to know that company is facing many issues due
to the pandemic situation. It is identified that Worlducation
started with a huge sage in Portugal's schools in 2020 and it was
founded it was a great start but the rest of the quarter was highly
certain because of COVID-19 (Paul and Elder, 2019). It is
identified that the pandemic provided surprising new leads and
unprecedented growth with enough production and operation
problems. It is found that due to the pandemic, the company is
shipped 500 tablets only in April which day expected to 2000
tablets. In addition to this, there was a High tension between
Hong Kong and mainland China as which added much
uncertainty (Harti and Agoestanto, 2019). There was a heavy
decrease in the profit due to disruption of the manufacturing
process and that's why the required solutions by management.
Management already considering some important options for the
solution.
 There are many stakeholders are identified which are related to
the issue of Worlducation. It is important to note that
stakeholders are playing a crucial role in the issues. It is found
that internal as well as external stakeholders are associated with
the issue. Stakeholders include employees, owners, clients or
customers, suppliers, competitors, government, etc. It is found
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BSBCRT611 Apply critical thinking for complex problem solving
pursuing solutions. that government is the external stakeholders and they are
playing an important role in the issues. They are responsible for
issues because they announced the restrictions due to COVID-
19.
 It is necessary to understand the complexities of the issues that
faced by company. They are expected to sell out 2000 tablets in
April, 2020 (Ulger, 2018). But they get failed as they only
distributed 500 tablets. In addition to this, it is also found that
they are profit was a declined in 2020. It is identified that they
projected revenue of $45 million and net profit of $9 million and
a cash flow of $5 million. But because of the pandemic, the
revenue will amount to $55 million and net profit was $5 million
and cash flow was negative $3 million.
 The main objective of pursuing a solution is to get the origin of
the position and level up the profit margin.
 If management is successful to solve the issue then it found that
it will very beneficial for the organisation as they are able to
achieve their goals and objectives, attracting more and more
students and universities, and the last one is able to achieve the
vision (Jones and Walton, 2018).
 Three important risks are involved in the solutions that are
flexibility, dynamic behaviour of environment, and negative
implications of post pandemic situations.
Legislative and organisational
requirements
Establish the legislative and
organisational requirements
related to the complex issue,
including:
 a summary of the
relevant legislation
 a summary of the
associated
organisational policies
and procedures
Attach any relevant policies to
your portfolio.
 It is very important to ensure the legislative requirements should
be accomplished. In this complex issue, one important
legislation is required Workplace health and safety legislation
(Pratama and Retnawati, 2018). In addition to this, there are
many more regulations which are necessary to consider with the
complex issue such as Disability Discrimination Act 1992, etc.
 To solve the issue, all the legislative and organisational
requirements must be considered which are related to the
complex issue. The organisation has some finance authorisation
policy and procedures which is necessary to consider. In this
policy and procedure, all the financial transactions need to be
authorised through the noted authorised persons before making
any transaction (Simamora and Saragih, 2019). It will be read in
conjunction with other important policies of finance where
relevant. There is also a policy for use of business credit cards
(Changwong, Sukkamart and Sisan, 2018). As per this policy,
employees will only be issued a credit card when they
completed a credit card authorisation form. There are many
more policies are found of the organisation.
Calculate resources
Calculate the resources
The resources which are required for solving the issues that faced by
Worlducation are mentioned below:
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BSBCRT611 Apply critical thinking for complex problem solving
required for the solution
development process
 Financial resources
 Human resources that include an financial expert
 Strategists
 Effective plans and strategies
Prepare presentation
Use the work done in this
section to prepare a
presentation of scope of your
issue to present to relevant
stakeholders.
Use any appropriate format
(e.g. MS PowerPoint).
Attach the presentation to
your portfolio.
Attach: Organisational policies and procedures ☐
Legislation ☐
Presentation ☒
Financial analysis and presentation ☐
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BSBCRT611 Apply critical thinking for complex problem solving
Section 2: Systematic decision-making
Generate alternative solutions
for your issue
Summarise the outcomes of
your meeting with the
stakeholder, including:
 an outline of two critical
thinking techniques used
to generate solution
alternatives with other
stakeholders (attach
proof e.g. mind map to
this section of your
portfolio) List of four to six
alternative solutions.
 With the discussion of stakeholders, we analysed that cost and
effect diagram is very helpful to solve the problem and make
further solutions. Brainstorming is also very important in the
identification of techniques which can be used to identify
solutions for the problem.
 Important alternative solutions are identified for the issue which
is mentioned below:
o The first solution is to make a strategy for the financial
position of an organisation.
o Optimum utilisation of available resources.
o Maintain health and safety in the workplace and should
ensure to students that it will beneficial for their future.
o Reduce the prices of the tablets.
Evaluate alternative solutions
Evaluate each identified
solution to establish their
feasibility. Include: success criteria constraints evaluation of each
alternative against the
criteria and constraints List of all feasible
options
It is very important that each other or alternative solution should be
evaluated in order to identify the best one and also for the purpose of
establishing their feasibility. For that purpose, evaluation should
include success criteria, constraints and a list of all feasible options.
 It is identified that the solution can be successful only when it will
be able to increase the profits of the company again and will get
back the real position.
 The constraints are the risk of external environmental forces.
 It is identified that the first option found is because the strategy
for the financial position which is an effective solution and
organisation maybe have a chance to get there profits back but it
has a risk of plan failure. The next option is optimum utilisation of
available resources which is found to be not so effective because
it cannot create profits for the future and also have a risk to
completing the task and activities in the available resources. The
third option is maintaining health and safety requirements in the
workplace which is not able to accomplish the goals and
objectives and also does not increase the profits and revenue.
The fourth alternative which is identified is a reduction in the
price of tablets which is effective in order to increase the
revenues but it cannot able to increase the profits of the
organisation. It also has a risk of Limited budget.
 The most feasible options after the evaluation of each alternative
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BSBCRT611 Apply critical thinking for complex problem solving
are finding a strategy for the financial position and a reduction in
the price of tablets.
Compare feasible solutions
Use one appropriate
tool/technique to compare all
feasible alternatives with one
another. Include: a description of the tool
or technique used proof of your comparison
(e.g. table, financial
analysis etc)
 an assessment of bias in
your decision-making
(actual or perceived)
 Research and Analysis are found to be the important techniques
which help to select the alternative and also help in choosing the
best alternative in the decision making. With the help of research
and analysis, it becomes easy to compare the feasible options.
 As per the options which are found to be feasible for
organisations, it is identify that making a new strategy for the
financial position of an organisation is found to be helpful
according to the research. There are many researchers who
analyse that making of financial strategy is found to be the best
solution to achieve the original position and increase the profit
and revenues of the company.
 But the decision is biased free because I was not used only one
research paper for comparing the feasibility of options. I want on
many resource papers and after that, I came on a solution.
Choose the best solution for
your complex issue
Choose the best alternative
and explain: Why did you choose it? How does it meet the
legislation and
organisational policy
requirements? Are there any risks
associated with your
solution?
 What are the
advantages of the
chosen solution?
 Resources required
The best solution for the complex issue is to make a strategy for the
financial position of the organisation.
 I choose this option because I identified that strategy is very
helpful to achieve any goals and objectives and my organisation
is good at the implementation of strategies.
 During the development of a strategy, the organisation consider
all the important policies and procedure related to finance and
other important areas such as privacy, suppliers, health and
safety, etc.
 I don't find any risk with the solution because of the effective
implementation of strategies.
 Making of financial strategy is very helpful to increase the
revenue and profits of an organisation and also able to
forecasting the growth. It also ensures the reduction of operation
and manufacturing problems.
 It requires an expert and their time to develop the best strategy.
Prepare a brief
Use the work done in this
section to prepare a brief to
share your proposed solution
with key stakeholders (use
“Brief outline” template if
applicable).
With the discussion of stakeholders, it is identified that formulating
financial strategies found to the best solution to achieve the position
and also very helpful to solve the operational problems.
According to the financial policy of the organisation, it is identified that
all financial transactions need to be authorised through the noted
authorised person.
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BSBCRT611 Apply critical thinking for complex problem solving
Attach the organisation
policies that guide brief
writing to this section of the
portfolio.
Attach: Brief ☒
Feedback register ☐
Organisational policies - brief ☐
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BSBCRT611 Apply critical thinking for complex problem solving
Section 3: Decision review
Develop a feedback register
Develop a feedback register
to record feedback from
stakeholders.
Attach the organisation
policies that guide recording
of feedback.
Feedback register
Date
Project
number
Name of
reviewer
Person
receiving
feedback
Comments
Action
required
It is necessary to review the policy related to the recording of
feedbacks that can be found in Documentation Policy and
Procedures.
Incorporate feedback
Use the feedback from your
meeting with stakeholders to
refine your project brief.
Attach the refined brief and
completed feedback register
to this section of your
portfolio.
From the discussion with the stakeholders in the meeting, there are
some feedbacks which are found related to the solution. It is
mentioned in the feedback register which is mention below:
Feedback register
Date 16th May, 2020
Project
number
2
Name of
reviewer
Manager
Person
receiving
feedback
The feedback is related to the policies of the
organisation. I found some lack in monitoring and
controlling strategy and that's why it is important to
take action.
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BSBCRT611 Apply critical thinking for complex problem solving
Comments Many employees committed on this topic that yes
they are found some lack of monitoring and
controlling in the implementation process of a
strategy.
Action
required
Strict action is required for monitoring and
controlling the implementation of the strategy.
Seek approval
Use an appropriate format to
seek approval to implement
your proposed solution (e.g.
draft an email, complete an
application form ready to be
lodged etc.)
Attach proof to this section of
your portfolio.
Email
To Senior Manager of Worlducation
Subject: For seeking approval of proposed solutions
Our company is facing a problem of declining of revenues and sales
and that’s why we made a meeting with all stakeholders. During
the discussion of stakeholders and researchers, we analysed that
make a new financial strategy is crucial so that we are able to
invest in right place not. It will be beneficial for the revenue and
profits of organisation.
Thanks
Manager
XYZ
Self-evaluate your
performance
Perform a self-evaluation: Complete the self-
evaluation checklist
(add as an attachment). List your strengths and
weaknesses.
 Identify areas needing
improvement.
Attach the completed self-
evaluation (Self-Evaluation
checklist) to this section of
your portfolio.
Self-evaluation is very important and it is mentioned below:
 I found some weaknesses and strengths in my self-evaluation. I
identified that my strength is my confidence and my weaknesses
is communication skills.
 I need to work on communication skills then only I will be able to
achieve the goals and objectives properly.
Attach: Self-evaluation checklist ☒
Refined brief ☐
Completed feedback register and related organisational
policies
☐
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BSBCRT611 Apply critical thinking for complex problem solving
Proof to seek approval ☐
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BSBCRT611 Apply critical thinking for complex problem solving
References:
Changwong, K., Sukkamart, A. and Sisan, B., 2018. Critical thinking skill development: Analysis of a new
learning management model for Thai high schools. Journal of International Studies, 11(2).
Elder, L. and Paul, R., 2020. Critical thinking: Learn the tools the best thinkers use. Foundation for
Critical Thinking.
Harti, L.S. and Agoestanto, A., 2019. Analysis of algebraic thinking ability viewed from the mathematical
critical thinking ablity of junior high school students on problem based learning. Unnes Journal
Of Mathematics Education, 8(2), pp.119-127.
Jones, N.N. and Walton, R., 2018. Using narratives to foster critical thinking about diversity and social
justice. Key theoretical frameworks: Teaching technical communication in the twenty-first
century, pp.241-267.
Paul, R. and Elder, L., 2019. The miniature guide to critical thinking concepts and tools. Rowman &
Littlefield.
Pratama, G.S. and Retnawati, H., 2018, September. Urgency of higher order thinking skills (HOTS)
content analysis in mathematics textbook. In Journal of Physics: Conference Series (Vol. 1097,
No. 1, p. 012147). IOP Publishing.
Simamora, R.E. and Saragih, S., 2019. Improving Students' Mathematical Problem Solving Ability and
Self-Efficacy through Guided Discovery Learning in Local Culture Context. International
Electronic Journal of Mathematics Education, 14(1), pp.61-72.
Ulger, K., 2018. The effect of problem-based learning on the creative thinking and critical thinking
disposition of students in visual arts education. Interdisciplinary Journal of Problem-Based
Learning, 12(1).
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