BSBCRT611 Apply Critical Thinking for Complex Problem Solving

BSBCRT611 Apply critical thinking for complex problem solving
P R O J E C T
P O R T F O L I O
BSBCRT611
APPLY CRITICAL THINKING
FOR COMPLEX PROBLEM
SOLVING
STUDENT VERSION

BSBCRT611 Apply critical thinking for complex problem solving
Contents
Section 1: Defining the complex issue 5
Section 2: Systematic decision-making 7
Section 3: Decision review 9
© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 2 of 13File Name: BSBCRT611 Student Assessment
April 2021 April 2022 1.0

BSBCRT611 Apply critical thinking for complex problem solving
Student name:
Assessor:
Date:
Business this assessment is
based on:
Documentation reviewed as
preparation:
Job role:
Stakeholders:
Numeric/Financial data:
© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 3 of 13File Name: BSBCRT611 Student Assessment
April 2021 April 2022 1.0

BSBCRT611 Apply critical thinking for complex problem solving
Section 1: Defining the complex issue
Provide business overview
Provide an overview of the
business, including:
 name of business
 description of what the
business does (e.g. key
functions, vision)
 Your job role within the
business (or the role
you’re assuming if you
are basing this
assessment on the case
study).
 The name of business is Worlducation.
 Worlducation is founded in 2016 and it is a social start-up which
is mainly focusing on manufacturing tablet computers for primary
school students. The focus of this start-up is not only limited to
the hardware as they are also creating software, activities and
content for the better education and engagement of primary
school students. The aim of the start-up is to change the way
students learn with the help of implementing artificial intelligence
technology in school. It also envisions a world in which each and
every child is able to read and write so that a world becomes
literate (Elder and Paul, 2020). This is the reason that day of
focusing on selling their product to each classroom and
sometimes they are donating to those who are not able to afford
the same technology and train a classroom accordingly. The
vision of this company is to see a world without illiteracy.
 My job role is manager who has a responsibility to manage the
tasks and activities of organisation.
Outline complex issue
Describe the complex issue
associated with the business,
including:
 a brief outline of the
issue
 who the stakeholders are
and how they are
associated with the issue
 analysis and
presentation of numeric
and financial data
illustrating the complex
issue (attach to this
section of the portfolio)
 two objectives when
pursuing solutions
 Three advantages of
solving the issue.
 Three risks involved in
 It is important to know that company is facing many issues due
to the pandemic situation. It is identified that Worlducation
started with a huge sage in Portugal's schools in 2020 and it was
founded it was a great start but the rest of the quarter was highly
certain because of COVID-19 (Paul and Elder, 2019). It is
identified that the pandemic provided surprising new leads and
unprecedented growth with enough production and operation
problems. It is found that due to the pandemic, the company is
shipped 500 tablets only in April which day expected to 2000
tablets. In addition to this, there was a High tension between
Hong Kong and mainland China as which added much
uncertainty (Harti and Agoestanto, 2019). There was a heavy
decrease in the profit due to disruption of the manufacturing
process and that's why the required solutions by management.
Management already considering some important options for the
solution.
 There are many stakeholders are identified which are related to
the issue of Worlducation. It is important to note that
stakeholders are playing a crucial role in the issues. It is found
that internal as well as external stakeholders are associated with
the issue. Stakeholders include employees, owners, clients or
customers, suppliers, competitors, government, etc. It is found
© Sydney City College of Management Pty Ltd RTO: 45203 CRICOS: 03620C Date Revision date Version
Page 4 of 13File Name: BSBCRT611 Student Assessment
April 2021 April 2022 1.0