BSBCUS501 Manage Quality Customer Service

BSBCUS501 Manage quality customer service
Learner Instructions 1
(Develop customer service plan)
Submission details
Student Name
Student ID
Group
Assessor’s Name
Assessment Date/s
Candidate: I declare that this work has been
completed by me honestly and with integrity
and that I have been assessed in a fair and
flexible manner. I understand that the
Institute’s Student Assessment, Reassessment
and Repeating Units of Competency
Guidelines apply to these assessment tasks.
Signature: --------------------------------------------
Date: -----/-----/-------
BSBCUS501 Learner Instructions 1
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Appendix 1: Customer service plan template
Innovative Widgets Customer Service Charter
Welcome to Innovative Widgets!
Our vision and mission:
To deliver quality products to customers and services that provides customer satisfaction.
To design products with safety requirements and with best possible materials and tolerance.
Who are our customers
Our internal customers are:
Employees
Management
Our external customers are:
Industries
Small manufacturing units
Our internal customers require:
Product Safety features
Appropriate product materials
Our external customers require:
Quality based products
Right delivery times
We’ll give you what you need....and more!
We promise to deliver a widgets that’s right for your needs:
Designing products with innovative features that cater to proper dimensions, material, tolerance
and pricing mechanisms. The delivery of such products will be at right times to the customers.
We promise to support you:
In repairs, services and maintenance that will be deemed necessary for the products.
We’ve support our people to support you!
Innovative Widgets’ policies and procedures that support customer service include:
Fast, ready and appropriate customer services at minimum possible costs. Customer services will
be responsive and dynamic to cater to customer needs and demands.
BSBCUS501 Learner Instructions 1
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Innovative Widgets
BSBCUS501 Learner Instructions 1
Version 1.0 Page 3 of 6