BSBHRM501 Manage Human Resource Services Assessment 2 Practical Project

BSBHRM501
Manage Human Resource
Services
Assessment 2 – Practical Project

LET Training and Consultation Services
RTO: LET Training and Consultation Services Pty Ltd
Document: BSBHRM501 Assessment 2 Version: 1.0
Date Effective: 01/05/2016 Review Date: 01/05/2017
Table of Contents
Learner Instructions............................................................................................................................ 3
Learner Details..................................................................................................................................... 4
Assessment – BSBHRM501 Manage Human Resource Services.................................................4
Project Task 1: Develop HR delivery strategies................................................................................5
Performance objective....................................................................................................................... 5
Assessment description..................................................................................................................... 5
How to complete this task.................................................................................................................. 5
Submission Checklist and Specifications........................................................................................... 6
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Appendix 1: Scenario: JKL Industries................................................................................................ 7
Appendix 2: JKL Industry’s industrial relations history.......................................................................9
Appendix 3: Task 1 – Answer Sheet of HR Needs Report................................................................11
Appendix 4: Action Plan Template................................................................................................... 12
Project Task 2: Deliver Human Resource Services........................................................................13
Performance objective..................................................................................................................... 13
Assessment description................................................................................................................... 13
How to complete this task................................................................................................................ 13
Submission Checklist and Specifications.........................................................................................14
Appendix 5: Performance Issues (Case Studies)............................................................................16
Appendix 6: Service Level Agreement Template..............................................................................17
Project Task 3: Evaluate Human Resource Service Delivery.........................................................19
Assessment description................................................................................................................... 19
How to complete this task................................................................................................................ 19
Submission Checklist and Specifications.........................................................................................20
Appendix 7: Company balanced scorecard (HR related performance)............................................22
Project Task 4: Integrate Business Ethics in HR Practice..............................................................23
Performance objective..................................................................................................................... 23
Assessment description................................................................................................................... 23
How to complete this task................................................................................................................ 23
Submission Checklist and Specifications.........................................................................................23
Appendix 8: Scenario-based questions – Business Ethics..............................................................24
Practical Project Assessment Summary.........................................................................................28
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Appendix 1: Scenario: JKL Industries
JKL Overview
JKL Industries is an Australian owned company, selling forklifts, small trucks and spare parts to
industry. They also have a division which leases forklifts and small trucks.
The company’s head office is in Sydney and JKL has branches in Brisbane, Melbourne, Perth,
Adelaide and Canberra.
Change
After 12 years in business, focusing on forklifts and small trucks, JKL has been offered the sales
rights to a range of medium and large trucks from an overseas supplier. This opportunity will provide
JKL with an advantage in range over its competitors.
Sales results over the past five years have indicated strong growth in forklift and truck sales which
have averaged 10% sales growth per annum. The rental market has been in decline for the past three
years due to the reduced costs of these vehicles and some taxation benefits to industries who
purchase these vehicles.
Taking the sales opportunity will, however entail some significant changes, including significant
changes to the current organisational structure. The company will reposition itself to focus solely on
retail sales and service and exit the rentals market in which forces such as competition and consumer
choice reduce potential profitability.
In accordance with the organisation’s values, JKL intends to (to the extent feasible) recruit from within
the company and upskill or reskill existing employees in rentals who wish to remain with the company.
HR role
HR will have a key role to play in the implementation of strategic and operational changes. The
significant changes to the organisation also provide an opportunity for HR to potentially restructure
and certainly rethink how it delivers services to internal clients. HR will need to consider company
strategic directions, the external business environment, and the needs of employees and managers to
implement the strategy effectively.
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Options for service delivery
A number of HR service delivery options are available for discussion and analysis.
The following cost and benefits are presented for a number of possible HR service delivery options
and strategies:
All figures are predicted for following financial year except where otherwise noted.
Expected value of financial gains=Financial gain ×Likelihood of Success.
Strategic options Cost
Financial gain through efficiencies,
savings or direct revenue (without
consideration of costs)
Chance of
failure/Likelihood
of risk
Outsourcing basic HR services. $600,000 $800,000 for the following
financial year
10% (0.1) – Low
risk
Restructuring HR. $800,000 $1,000,000 over next 5 years 20% (0.2) – Low
risk
Redeploying and retraining
rental employees. $500,000 $3,000,000 over next 3 years 30% (0.3) –
Moderate risk
Integrating HR services and
recruitment. $100,000 $1,500,000 over next 3 years 10% (0.1) – Low
risk
Enhancing HR services with
respect to performance
management to enhance
business partnering at all
levels.
$100,000 $1,000,000 over next 5 years 10% (0.1) – Low
risk
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Enhancing HR services with
respect to industrial relations
(IR) to enhance business
partnering at all levels.
$150,000 $500,000 for the following
financial year
20% (0.2) – Low
risk
Task
JKL have requested that you, as the newly appointed Human Resources Manager, provide them with
options for the strategic delivery of human resources services to support the organisation’s plans.
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