Combining Creative Problem Solving Strategies
Added on 2019-09-27
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BSBINN301Promote innovation in ateam environmentLearner Guide
Table of ContentsUnit of Competency...............................................................................................................................4Application..........................................................................................................................................4Performance Criteria...........................................................................................................................5Foundation Skills.................................................................................................................................6Assessment Requirements..................................................................................................................71. Create opportunities to maximise innovation within the team.........................................................81.1 – Evaluate and reflect on what the team needs and wants to achieve.............................................9Evaluate..............................................................................................................................................9Reflect...............................................................................................................................................10Your team..........................................................................................................................................10Activity 1A.........................................................................................................................................121.2 – Check out information about current or potential team members' work in the context of developing a more innovative team......................................................................................................13Team members’ skills........................................................................................................................13Team characteristics.........................................................................................................................14Activity 1B.........................................................................................................................................161.3 – Bring people into the team or make suggestions for team members based on what needs to be achieved and the potential for cross fertilising ideas............................................................................17Interaction with other personnel......................................................................................................17Complementary skills........................................................................................................................17Establish the makeup of the team....................................................................................................18Cross-fertilising ideas........................................................................................................................19Activity 1C.........................................................................................................................................201.4 – Acknowledge, respect and discuss the different ways that people may contribute to building or enhancing the team..............................................................................................................................21Different ways that people may contribute......................................................................................21Effective communication between your team members..................................................................23Group dynamics................................................................................................................................24Diversity............................................................................................................................................25Activity 1D.........................................................................................................................................262. Organise and agree effective ways of working.................................................................................271
2.1 – Jointly establish ground rules for how the team will operate......................................................28Establish rules...................................................................................................................................28Process for establishing ground rules................................................................................................32Activity 2A.........................................................................................................................................332.2 – Agree and communicate responsibilities in ways that encourage and reinforce team-based innovation.............................................................................................................................................34Levels of skills....................................................................................................................................35Activity 2B.........................................................................................................................................362.3 – Agree and share tasks and activities to ensure the best use of skills and abilities within the team..............................................................................................................................................................37Agree and share tasks.......................................................................................................................37Team development model (Dr Bruce W. Tuckman)..........................................................................38Activity 2C.........................................................................................................................................402.4 – Plan and schedule activities to allow time for thinking, challenging and collaboration...............41Business activities.............................................................................................................................41Challenge and collaboration..............................................................................................................41Planning and scheduling activities.....................................................................................................42Activity 2D.........................................................................................................................................442.5 – Establish personal reward and stimulation as an integral part of the team's way of working.....45Activity 2E.........................................................................................................................................473. Support and guide colleagues..........................................................................................................483.1 – Model behaviour that supports innovation..................................................................................49Supporting innovation.......................................................................................................................49Open and respectful communications..............................................................................................50Communication that encourages innovation....................................................................................51Activity 3A.........................................................................................................................................523.2 – Seek external stimuli and ideas to feed into team activities........................................................53Sources of stimuli..............................................................................................................................53Activity 3B.........................................................................................................................................553.3 – Proactively share information, knowledge and experiences with other team members.............56Share your knowledge.......................................................................................................................56Activity 3C.........................................................................................................................................573.4 – Challenge and test ideas within the team in a positive and collaborative way............................583.5 – Proactively discuss and explore ideas with other team members on an ongoing basis...............582
Test ideas..........................................................................................................................................58Discuss and explore ideas.................................................................................................................58W.I.S.H. team review.........................................................................................................................59Encouraging the team to innovate....................................................................................................60Activity 3D.........................................................................................................................................614. Reflect on how the team is working.................................................................................................624.1 – Debrief and reflect on activities and on opportunities for improvement and innovation............63Debrief..............................................................................................................................................63Reflect...............................................................................................................................................64Activity 4A.........................................................................................................................................654.2 – Gather and use feedback from within and outside the team to generate discussion and debate..............................................................................................................................................................66Feedback...........................................................................................................................................66Discussion.........................................................................................................................................66Debate...............................................................................................................................................66Methods of gathering feedback........................................................................................................67Leading a feedback session...............................................................................................................67Activity 4B.........................................................................................................................................684.3 – Discuss the challenges of being innovative in a constructive and open way................................69Innovation.........................................................................................................................................69Challenges to innovation...................................................................................................................70Problem-solving processes................................................................................................................71Activity 4C.........................................................................................................................................734.4 – Take ideas for improvement, build them into future activities and communicate key issues to relevant colleagues / 4.5 – Identify, promote and celebrate successes and examples of successful innovation.............................................................................................................................................74Reward and/or recognise achievement in a manner that encourages future innovation.................74Identifying and implementing improvements...................................................................................74Successes..........................................................................................................................................76Communicate key issues to relevant colleagues...............................................................................76Celebrate results...............................................................................................................................76Reward and recognition....................................................................................................................77Activity 4D.........................................................................................................................................78Summative Assessments.......................................................................................................................793
Unit of CompetencyApplicationThis unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.Unit SectorCreativity and innovation – Innovation 4
Performance CriteriaElementElements describe the essential outcomes.Performance CriteriaPerformance criteria describe the performance needed to demonstrate achievement of the element.1.Create opportunities to maximise innovation within the team1.1Evaluate and reflect on what the team needs and wants to achieve1.2Check out information about current or potential team members’ work in the context of developing a more innovative team1.3Bring people into the team or make suggestions for team members based on what needs to be achieved and the potential for cross-fertilising ideas1.4Acknowledge, respect and discuss the different ways that people may contribute to building or enhancing the team2.Organise and agree effective ways of working2.1Jointly establish ground rules for how the team will operate2.2Agree and communicate responsibilities in ways that encourage and reinforce team-based innovation2.3Agree and share tasks and activities to ensure the best use of skills and abilities within the team2.4Plan and schedule activities to allow time for thinking, challenging and collaboration 2.5Establish personal reward and stimulation as an integral partof the team’s way of working3.Support and guide colleagues3.1Model behaviour that supports innovation 3.2Seek external stimuli and ideas to feed into team activities3.3Proactively share information, knowledge and experiences with other team members3.4Challenge and test ideas within the team in a positive and collaborative way3.5Proactively discuss and explore ideas with other team members on an ongoing basis4.Reflect on how the team is working4.1Debrief and reflect on activities and on opportunities for improvement and innovation4.2Gather and use feedback from within and outside the team to generate discussion and debate4.3Discuss the challenges of being innovative in a constructive and open way4.4Take ideas for improvement, build them into future activitiesand communicate key issues to relevant colleagues4.5Identify, promote and celebrate successes and examples of successful innovation5
Foundation SkillsThis section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.Reading:Interprets and analyses textual information, from a wide range of sources, to identify information relevant to team activities Writing:Uses clear language and formats appropriate for the audience to highlight and present specific informationOral communication:Actively participates in verbal exchanges of ideas and elicits the views and opinions of team members by listening and questioningUses clear language to clarify rules and roles relating to team activities in formal and informal situationsNumeracy:Interprets numeric information relevant to team activitiesNavigate the world of work:Understands the nature and purpose of own role and how it affects others in the work contextInteract with othersUses inclusive techniques to initiate, contribute and promote discussion amongst potentially diverse team membersRecognises the importance of establishing and building effective working relationshipsSelects the appropriate form, channel and mode of communication for a specific purpose relevant to own roleGet the work donePlans, sequences and prioritises tasks for efficient and effective outcomesContributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinkingUses problem-solving processes to address less predictable problems, and when appropriate, seeking input from others Reflects on outcomes and further explores own and the team’s role in implementing innovation6
Assessment RequirementsPerformance EvidenceEvidence of the ability to:Apply practices that promote innovation within a team including:omodelling open and respectful communicationsocontributing to the make-up and rules of the teamoplanning and scheduling of activitiesoreflecting on activities, feedback and challenges to identify improvement optionsEncourage others to contribute to innovation in the teamImplement improvements and communicate about themNote: If a specific volume or frequency is not stated, then evidence must be provided at least once.Knowledge EvidenceTo complete the unit requirements safely and effectively, the individual must:Explain what innovation is, the different types of innovation and the benefits of innovationDescribe the internal and external factors that contribute to a team becoming and remaining innovative including:oteam characteristicsothe role of group dynamics and diversityobroader environmental factorsExplain how activities can encourage or hinder innovation in a team including:oallocation of time and activitiesomodelling behaviourorewards and recognitionocommunicationsofeedback.Assessment ConditionsAssessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the creativity and innovation and include access to:Workplace documentsCase studies and, where possible, real situationsOffice equipment and resourcesInteraction with others.Assessors must satisfy NVR/AQTF assessor requirements.LinksCompanion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes7
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