BSBINN601 Lead and Manage Organisational Change: Fast Track Couriers

This report provides a comprehensive analysis of change management strategies implemented at Fast Track Couriers, a private company specializing in courier services. It outlines the project's objectives, focusing on enhancing business effectiveness and profitability through digitalization and social media promotion. The report details change objectives and principles, addressing resource management and communication challenges. It includes a change plan with elements like culture, structure, and technology, emphasizing the rationale for change and potential risks. Stakeholder management is analyzed using a power/interest grid, identifying key stakeholders and their needs. Key change messages are presented, considering stakeholder perspectives and concerns. The report also identifies change elements, develops a change plan with performance measures, and discusses consolidation strategies. Finally, it evaluates the change process in relation to planned objectives, outlining how evaluation outcomes will be circulated and used in organizational processes.

BSBINN601 Lead and manage organisational change
Fast Track Couriers.
Introduction
Introduction
it is a systematic approaches to deal with the transition or transformation of an
organization objectives, process or automation . The purposes of change management is to
implement policies for effecting change, managing change and assisting individual to
implement to alter. In this report will consider the company fast track courier it is Private
company which work as a delivery of the things or courier in the country to country . They
offer fast delivery services. This report will cover the change management plan and project
objectives.
Project Sponsor
this section states that from where the company will get the funds and run the business
easily in the market. They will get the funds from financial institution from the banks by
charging a reasonable interest rate.
Project Objectives
the major objective of the considered company is to make the business more effective and
profitable in the marketplace. The main aim of the business is to move towards the
digitalisation and promote the brand name on social media apps so that business can grow
eventually.
Change Objectives and Principles
this is the process must take into consideration how an adjustments or replacements
will effect procedure, structure and employees within the organisation. There must be a
process and planning modification. It is beneficial for the company as it increase the success
of typical task and creative. It also encourage upcoming company growth by their new

BSBINN601 Lead and manage organisational change
roles and construct a more process driven culture. The prime issues faced while operating it
are -
1. resource management - controlling the physical, financial, human information and
intangible inventory that contributes to an industry.
2. communication – it often fail to continuous modification initiatives of consider
amount of workers for content .
Change Plan Elements
it is a discipline factor and exist to address people oriented changes. Good modification will
broadly and fastly implemented, maximise the sustaibaility and therefore able the improved
return n funding. This includes the culture, structure, technologies and documentation and
many others that will grow the business and make it more effective impressively.
Rationale for the Change
This is crucial because if there is misalignment internally, or miscommunication about the
scope or need for change, it can make the process of executing that change difficult for all
involved.
it is being identified that there are several risk involved for the change process within the
business organisation. It is being identified that it is not necessary that all the employees will
ale to adopt the change within the business organisation. Also it is analysed that the change
within the company requires various strategies which need to be considered in order adopt
changes. The employees might face difficulty in understanding the another process of
organisation. The change lead to risk of dis management within the company which can be due
to the confusion between team members. Also this can lead to an ineffective working of
employees and also decrease in effectiveness and efficiency of the staff members.
Stakeholder Management or Key Stakeholder Analysis.

BSBINN601 Lead and manage organisational change
Identify the key stakeholders and roles and:
Stakeholders are compared using the Power/Interest Grid based on their leadership and level of
engagement. Across one axis, the simple matrix depicts a stakeholder's amount of involvement,
yet on the other, it depicts how often The organisation influences (or is impacted by) these
stakeholders. This allows you to concentrate The time and attention on those who can have the
greatest impact on the developer's final outcome.

BSBINN601 Lead and manage organisational change
Level of interest
(High )
Level of interest
(Low)
Level of power (High) Management Government
Level of power
(Low)
Staff members Customers
• High control, high interest: There is indeed a responsibility of the board that is in charge of
approving successful actions.
• High authority, little interest: This category contains many sorts of administrators who have
control over various results and legislation responsibilities.
 Analyse their response to the change
Management – Courier service’s management will have opportunities to expand sales and
profit by introducing fast delivery services.
Customers – Customer satisfaction can be increased effectively by providing them fast
courier services
Staff members – Employee will get direct benefit if company is going to make more profits
by introducing fast courier delivery service.
Government -
 Identify their needs in terms of change management and consider the style of
communication required [language style & level]; and
 Management – Sales increment
 Customers – Customer satisfaction and fast courier delivery
 Staff members – Employee engagement and profit
 Government – Contribution to economic growth
Identify the preferred media for communicating or consulting with them about the change
The new courier service will be advertised among potential customers through social media
websites. This will save time and money.

BSBINN601 Lead and manage organisational change
Assessment of Readiness to Change
Due to the rapid growth of ecommerce, parcel delivery has become a major concern for
businesses of all sizes. In-house delivery is gaining popularity among large and small
businesses alike as a way to cut shipments costs and ensure control over the customer
experience. If done correctly, in-house mail delivery can be incredibly beneficial. The products
and customers are more important to a third-party courier service. To master courier
management, there is need for the firm to grasp on the fundamentals, a helpful link for
pinpointing opportunities for development, and simple software—a reliable courier
management platform.
Key Change Messages
Identify about 6 key messages to convey about the change process, being upfront about gains
and losses. Consider:
 What will be gained/lost for the key stakeholder groups in the change process;
Stakeholders will have benefit from the new courier service as it is going to make profit
and sales for the company.
 The messages from the stakeholder perspective
The new courier service is going to increase customer satisfaction and this is good for
profit of the organisation.
 What will be their main concerns?
The main concern is customer satisfaction and engagement
 Presenting changes in a positive light even whilst acknowledging loss
The customer satisfaction went low due to the traditional way of late delivery. That is why
there is need to enhance delivery and service.
Identify Change Elements
Structures/Processes/Responsiblities/Resources/Timeframes/Performance Measures
Consider the need for particular change support structures [e.g. a change team, super
users/specialists who are trained first and can support people in the workplace, involvement of
users and key stakeholders at various stages, change champions in the workplace].
Consider if there is a need for transitional arrangements to support and whether the
introduction of the change process needs to be staged.
What will be the impact on workloads and how will these be managed?

BSBINN601 Lead and manage organisational change
Upwards of half of the surveyed shoppers consider delivery turnaround time to be a positive
factor, and 89 percent of customers have abandoned a brand due to poor customer service. For
having a high level of customer satisfaction, company should optimise distribution networks,
assign deliveries in priority order, and do everything you can to increase delivery speed.
Manual equations are more error prone and take far longer than software-based equations. Use
courier path selection software to assess the most appropriate route in minutes at a time and
gain a competitive edge.
Develop Change Plan
Develop a change plan including performance measures [how will you know the change plan is
effective?]. Ensure the plan is adequately resourced.
Actions Resource
requirements
Who When Performance
Measures
Quick delivery
Technological
tools
Leaders At the time of
delivery
Based on sales
Eco friendly ways
Contribution to
zero carbon
emission
Managers At delivery
routes
Customer
satisfaction

BSBINN601 Lead and manage organisational change
Consolidation
Ensure policies, procedures and performance measures reinforce the changes.
Remove organisational barriers to the change.
Reinforce how changes have provided benefits.
The process of organising last-mile delivery operations is known as courier administration.
Order deliveries are scheduled and assigned to couriers, and processes are monitored, routes
are planned and optimised, vehicles are monitored, fuel is managed, and delivery spending
permissions are handled.
The distribution company's success is dependent on getting packages to customers on time and
in good condition. The higher The earning potential, the faster and more productively complete
deliveries. This is what rapid and convenient product delivery entails:
Transporting brands safely is essential. Courier management teams aren't usually in charge of
packaging, but they do need to ensure that goods are safe during transport. Visitors may need
insulated bags for food preservation, plush packing materials for breakable goods, or tall
guardrails for flower deliveries, guess it depends as the hauling.
Evaluation
How will the change be evaluated in relation to the achievement of the planned objectives?
The change in courier service is going to increase customer satisfaction level. This will
ultimately help in increasing sales and profit of the company.
How will the change management processes be evaluated – consider summative as well as final
evaluations, how can you assess The change management strategies as you implement them?
The change management strategies in context of courier service will be evaluated on the basis
of success rate of the company. There are several plans developed for reaching potential
customers and make them understand the usage of new fast delivery courier service.
How will the evaluation outcomes be circulated and promoted to stakeholders?
All stakeholders will be considered while implementing the organisational change in courier
service.
How will evaluation outcomes be used in other organisational processes?
All the organisational processes will be dependent upon success of the new organisational
change.