BSBINN601 Lead and Manage Organisational Change
Added on 2019-10-31
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BSBINN601 Lead and Manage Organisational ChangeASSESSMENT SUMMARY SHEETThis form is to be completed by the assessor and used a final record of student competency.All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file.Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.Student Name:Student ID No:Final Completion Date:Unit Code:BSBINN601Unit Title:Lead and Manage Organisational ChangePlease attach the following documentation to this formResultAssessment ProjectS / NYS / DNSFinal Assessment Result for this unitC / NYCFeedback is given to the student on each Assessment taskYes / NoFeedback is given to the student on final outcome of the unitYes / NoStudent Declaration I have been assessed in a fair and flexible manner. I understand that the Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks.Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.Name: Name: Signature:Signature: Date: Date: ASSESSMENT COVER SHEETV2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 1 of 40
BSBINN601 Lead and Manage Organisational ChangeDetails of AssessmentTerm and YearTerm 4 2016Assessment TypeProjectDue Date Class RoomStudent Name:Student ID No:Date:Qualification :BSB60215 Advanced Diploma of BusinessUnit Code:BSBINN601Unit Title:Lead and Manage Organisational Change Assessor’s NameStudent Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the Sydney Metro College’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks.Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.Name: Name: Signature:Signature: Date: Date: Student was absent from the feedback session.V2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 2 of 40
BSBINN601 Lead and Manage Organisational ChangeAssessment/evidence gathering conditionsEach assessment component is recorded as either Satisfactory (S) or Not Satisfactory (NS). A student can only achieve competence when all assessment components listed under procedures and specifications of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS (Not Yet Satisfactory) is eligible for re-assessment. Resources required for this AssessmentAll documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPointUpon completion, submit the assessment printed copy to your trainer along with assessment coversheet.Refer the notes on SMC eLearning (Moodle) to answer the tasksAny additional material will be provided by TrainerInstructions for StudentsPlease read the following instructions carefullyThis assessment is to be completed according to the instructions given by your assessor.Students are allowed to take this assessment home.Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date.Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.Please refer to the College re-assessment and re-enrolment policy for more information.Procedures and Specifications of the AssessmentThe learner will demonstrate the skills and knowledge required to implement a change management strategy which includes the following areas:Identify change requirements and opportunitiesDevelop change management strategyImplement change management strategyYou must complete all parts and submit a report which should include a Table of Contents, Introduction of overall assessment,Description (discussion on solutions of all parts) and Conclusion (summary of assessment).In this project you will be required to work as a senior human resources manager. (If conducting this project in your workplaceor in your college or training organisation, work with the relevant staff from that team). You will be required to identify the needfor a strategic change and a major operational change and develop, implement and review the change management strategy. You will use the information in the Case Study on the Bounce Fitness website to create a plan for this change managementinitiative. Assessment questionsV2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 3 of 40
BSBINN601 Lead and Manage Organisational ChangePart 1 - Identify change requirements and opportunities 1.Write a list of possible needs for change. To do this you will need to do some or all of the following:1.1 List the organization’s business objectives1.2 Provide a brief review of the organization’s operational performance1.3 Provide a brief review on the organization’s policies and procedures (including quality, market research, new product or service development, customer service, Employee Assistance Programmeand personal development)1.4 Review patterns or trends that may impact the fitness industry by utilizing a Fitness Australia’s published report (discussions should cover pertinent points that affects the organization’s business performance)1.5 Provide discussions on external environment that impact the fitness industry (discussions should cover PEST aspects)1.6 Discuss what is the overall impact on the organization’s business sustainability in relation to organizational elements (People, Processes, Technology and Structure)Part 2 - Develop change management strategy. 2.Select two high priority change requirements/ opportunities and conduct a cost benefit analysis, a risk analysis and an analysis of potential barriers for each change requirement.2.1Identify two higher priorities for change (include a cost benefit analysis and evaluation)2.2Identify three low priorities for change (include a cost benefit analysis and evaluation)2.3Provide an evaluation of the risk impact affecting the organization (discussions should include risk identification, risk assessments, risk mitigation and risk evaluation)2.4Undertake a change management plan for the organization (covering objectives for the change process, change plan elements, rational for change, who would be involved, action plan on resource requirements, timeline of key activities and performance outcomes).Part 3 - Implement change management strategy 3.Develop a communications plans to support Bounce Fitness’ change management strategy.3.1Communications plan should include the following:identify key stakeholders and rolesidentify commitment levelidentify when this communication will occuridentify commitment levelidentify how the message will be communicated (e.g. email, face-to-face, newsletter)identify person responsibleidentify concerns and how can these be addressedV2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 4 of 40
BSBINN601 Lead and Manage Organisational Changeoutline consultation methods for engaging identified stakeholders3.2Develop a task implementation and timeline plan for the organization by using ADKAR (change management theory) to embed change implementation (discussions should include the proposed change management activities, stakeholders involved, timeline for implementation, action intervention and delegation of responsibility).3.3Provide a staff meeting to communicate the change to enable relevant groups and individuals for input into the change process (discussions should include summary, objectives, change plan element, rational for change, identification of stakeholders, assessment of readiness to change, identification of change elements, development of change plan, consolidation on policies, procedures and performance, barriers to the change, performance evaluation and conclusion).Obtain approval for appropriate staff.3.4Discuss on how to monitor and evaluate the organization’s change management plan by addressingkey concerns provided in the template.V2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 5 of 40
BSBINN601 Lead and Manage Organisational ChangeAssessment AnswersLead and Manage OrganisationalChange ReportPrepared by your nameV2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 6 of 40
BSBINN601 Lead and Manage Organisational ChangeTable of ContentsPage No1.Write a list of possible needs for change. To do this you will need to do some or all of the following:1.1 List the organization’s business objectives1.2 Provide a brief review of the organization’s operational performance1.3 Provide a brief review on the organization’s policies and procedures (including quality, market research, new product or service development, customer service, Employee Assistance Programme and personal development)1.4 Review patterns or trends that may impact the fitness industry by utilizing a Fitness Australia’s publishedreport (discussions should cover pertinent points that affects the organization’s business performance).1.5 Provide discussions on external environment that impact the fitness industry (discussions should cover PEST aspects).1.6 Discuss what is the overall impact on the organization’s business sustainability in relation to organizational elements (People, Processes, Technology and Structure)2.Select two high priority change requirements/ opportunities and conduct a cost benefit analysis, a risk analysis and an analysis of potential barriers for each change requirement.2.1Identify two higher priorities for change (include a cost benefit analysis and evaluation)2.2Identify three low priorities for change (include a cost benefit analysis and evaluation)2.3Provide an evaluation of the risk impact affecting the organization (discussions should include risk identification, risk assessments, risk mitigation and risk evaluation)2.4Undertake a change management plan for the organization (covering objectives for the change process, change plan elements, rational for change, who would be involved, action plan on resource requirements, timeline of key activities and performance outcomes).3.Develop a communications plans to support Bounce Fitness’ change management strategy.3.1Communications plan3.2Develop a task implementation and timeline plan for the organization by using ADKAR (change management theory) to embed change implementation (discussions should include the proposed change management activities, stakeholders involved, timeline for implementation, action intervention and delegation of responsibility).3.3Provide a staff meeting to communicate the change to enable relevant groups and individuals for input into the change process (discussions should include summary, objectives, change plan element, rational for change, identification of stakeholders, assessment of readiness to change, identification of change elements, development of change plan, consolidation on policies, procedures and performance, barriers to the change, performance evaluation and conclusion). Obtain approval for appropriate staff.3.4Discuss on how to monitor and evaluate the organization’s change management plan by addressing key concerns provided in the template.Task 1 - Identify change requirements and opportunities V2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 7 of 40
BSBINN601 Lead and Manage Organisational Change1.0Write a list of possible needs for change. To do this you will need to do some or all of the following:1.1Review Bounce Fitness’ business objectives1.1.1To expand its role as the leading supplier of wellness integrated services1.1.2To create and implement comprehensive services and programs appealing to everyone1.1.3To increase investment in sales of the retail arm by 35% this year. 1.1.4To expand the equipment availability across all its centres 1.1.5To nurture an inspiring workout environment1.2Review Bounce Fitness’ operational performanceEvery centre of Bounce Fitness sells memberships to 120%. This implies that during peak periods it can be crowded, however, experience shows that there is a maximum of 80% use. The retail segment of the business makes up for nearly 30% of the takings from every centre. The fitness company recorded normal growth in 2016 and did not experience aggressive expansion rate. The organization did benefit from the rising demand for fitness inthe country (Bounce Fitness. 2017).1.3Review relevant policies and procedures1.3.1Quality policyThe gym uses standard quality control procedures and practices from leading health organizations. Key to ensuring quality control in its operations is to ensure that all the equipment and machines used in the gym are working properly, safe and clean. There are hand sanitizers and wipes available for the members to wipe their handles before using any machine (Bounce Fitness. 2017). All the employees at the gym are required to have a service calendar which alerts them about the dates on which every piece of equipment should be serviced. At the end of every day, an employee walks-through to examine every equipment for damage and to ensure that everything is functioning effectively (Bounce Fitness. 2017). 1.3.2WHS policyGym Equipment:Periodic maintenance of equipmentPeriodic in-house and external inspectionsNot using obsolete and old equipment (Bounce Fitness. 2017)Supervision of UsersThe gyms are manned for all operational hoursStaff training User special needs for e.g. disabilities are identifiedUser InjuryInduction scheme availableEmergency response (Bounce Fitness. 2017)First-aid facilities availableAccessNo unauthorized accessV2017.T2. 2.0BSB60215 Advanced Diploma of Business/ BSBINN601/ 2017/ T2/ Assessment ToolPage 8 of 40
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