BSBLDR803 Assessment Pack

This assessment pack is for the unit BSBLDR803 Develop and cultivate collaborative partnerships and relationships under the qualification BSB80615 Graduate Diploma of Management (Learning). It includes two assessments related to networking and partnerships, with theory questions and practical activities. The pack also includes guidelines for students and assessors.

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ASSESSMENT COVER SHEET
QUALIFICATION: BSB80615 Graduate Diploma of Management (Learning)
Unit: BSBLDR803 - Develop and cultivate collaborative partnerships and relationships
Candidates: Submit this entire document
CANDIDATE to complete this section
Name:
Student ID:
Email address:
Trainer name: Koos Roux
Date submitted:
Date
resubmitted
(1)
Date
resubmitted (2)
IF ASSESSMENT TAKEN HOME BY STUDENT FOR CORRECTIONS:
I confirm that I am taking the marked assessment home to make corrections. In case the assessment
is misplaced or lost, I understand that it is my responsibility to resubmit the assessment again.
Signature:
Date:
Candidate declaration—By signing below, I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person.
I understand and accept the assessment.
Signed: ___________________________ Date: __________________________
ASSESSOR to complete this section
RESULT IN EACH ASSESSMENT ITEM Comments
Satisfactory Unsatisfactory Did not submit
Assessment 1
Assessment 2
Assessment 3- Part A
Assessment 3- Part B
(Role-play)
Assessment 4
ASSESSOR to complete this section
Name of assessor: Date portfolio review completed:
Overall Results Competent Not Yet Competent
Assessor signature
Oral testing (if applicable)
Assessors may ask the candidate oral questions to gather further supporting
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STUDENT NAME: ___________________________________________________________ STUDENT ID: ________________
ASSESSMENT RECEIPT DATE: ________________________ RECEIVED BY: ________________________ (ACTB staff to sign)

evidence, where written evidence is deemed to be incomplete or insufficient.
Comments:
ASSESSMENT GUIDELINES FOR STUDENTS
 You need to achieve a ‘Satisfactory’ grade in ALL the assessments items to be granted a ‘Competent’
grade in the unit.
 In case you are not able to achieve a ‘Satisfactory’ grade in any assessment task, you will be given three
(3) attempts to resubmit your assessment. Your trainer will be available to assist you in any areas of
difficulty. Please discuss the assessment with your trainer to seek advice on how you can achieve
competency in the unit.
 Where relevant, oral questions may be asked to gather more information on your knowledge, skills and
competence in the unit.
 A holistic approach is used to assess your skills relevant to this qualification. The skills are assessed across
the different units offered within this qualification. Where a skill relevant to this unit is not assessed
within this assessment pack, please note that the skill will be assessed in another unit.
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ASSESSMENT 1- Networking
To complete this assessment you need to review:
 Reading 1
This assessment has TWO parts
Answer the following questions.
Part A: Theory Questions related to Reading 1
1. Describe the differences between the three forms of networking
The three types of network topology are LAN, Man and WAN and each of the network differs from each
other. The LAN is developed for connecting the network devices in a small area network and it can
consists of 500 computers. In addition to this, the LAN connects various small computers over the span of
area. The MAN connects a number of small LAN over the network, and additionally the MAN are
connected together by the WAN connection.
2. What are the benefits of networking?
There is various type of advantages of networking. This provides a better opportunity for the organization
and the employees to communicate efficiently among themselves. This also provides an opportunity for
the organization and their employees to perform efficient file transfer procedures so that the businesses
procedures within the are preformed efficiently and the response time for the organization is decreased
to a great level.
3. What are ‘clusters’ and ‘’brokers’ within a network in any organisation?
The clusters are the open system that helps in the structuring the flexibility in the networks. They are
required to look outside the boundaries so the global trend can be followed and the company policies can
be adjusted accordingly. In addition to this the brokers are the persons that would be able to draw a large
amount of tools to make an analysis of the current market trends and support the processes of the
company. The production and the skill development within the organization are also handled by the
brokers.
4. Why is it important to network outside your organisation?
It is important the organization networks outside the organization as this help in understand the market
efficiently and also provide an insight to the current demands in the market and the value of the products
in the market. This would help the reputation of the organization and there. Networking outside the
organization would also help the employees of the organization to understand the feedback of the clients
efficiently and would also provide them an insight on the reputation of the company.
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5. What is an ‘elevator pitch’?
An elevator pitch is usually a short conversation, which starts with a one-line introduction to your
venture. This one-line description is something that should excite the investor to know more. The pitch
could be to a potential investor, or even a potential client/ partner/ employee. The purpose of an elevator
pitch to an investor, is to excite him or her about the business case of your concept.
6. Give examples networking events in any industry?
Among the various type of events for networking, joining a networking blog and creating a networking
forum deserves special mentions. For instances a networking blog in the field of information technology
would help the IT professionals in sharing and comparing the experiences with their peers. In addition to
this, the networking forums are also very efficient in providing interactive opportunities for the IT
professionals.
Part B: Practical Activity related to networking
7. STRUCTURE YOUR NETWORK: Write a list of people/ positions you network with (or should network with
in the given timeframes:
a. Daily:
Project manager
Network Engineer
Resource Manager
System Analyst
b. Weekly:
Financial manager
Procuring manager
Project manager
c. Monthly
Account manager
Resource manager
Project manager
Communication Manager
d. Bi-monthly
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Government
Project manager
Accounts Manager
e. Quarterly
Accounts Manager
Project manager
f. Half-yearly
Project manager
Accounts Manager
8. Internet Activity: Complete the steps below
a. Go to www.linkedin.com
b. If you are not a member, then join LinkedIn. If you are already a member, login to your account
c. Go to ‘Interests’. then ‘Groups’
d. Go to ‘Find a Group’ and type in any topic/industry that is of interest to you (for example:
‘hospitality’ or ‘engineering’ or ‘golf’
e. Join any group
f. Write the name of the group you joined here: ________________________________
g. Seek a connection with your trainer through your ‘LinkedIn’ account
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ASSESSMENT 2- Networking and partnerships
To complete this assessment you need to review:
 Reading 2
Answer the following questions
1. Explain the five types of relationship typologies defined by Alan Fowler in your own words
The five types of relationship typologies are given below:
Conflict avoiders – it is used for minimizing the persuasion attempts and emphasis is given on the
common grounds of the relationships for creating a balance between the independence and the
interdependence.
Volatile couple – The conflict discussion should be avoided and emphasis should be given on the loyalty
and roles and responsibility of the customer.
Validating couple – the interaction between the couple should be characterized for confronting a
difference between the issues and mitigation of the issues in the business.
Hostile Couple – the level of the defensiveness should be researched and the conflict between the
partners should be considered.
Hostile detached couples – Thee emotional detachment of the user should be identified for the
development of the relationship and the negativity should be regulated for the management of the
relationship
2. What is a partnership?
A partnership can be an agreement that is formed between two people or many people, either on an
informal or a formal basis and would outline/describe/set out or define the parameters of agreement
between the parties so that there would then be an identifiable entity that is governed by a set few
principles that would act as guidelines and set boundaries, also offering a measure of legal protection to
those who come together for the purpose of working together for the greater good of the organization. A
partnership in a business sense is also such, but usually is by a well-defined formal agreement between
two or more parties, which is by a legally defined and binding document that is agreed to and signed by
the agreeing parties.
3. What are the three partnership principles? Explain why each of the three are important?
The three partnership principles are shared respect, Shared capabilities and Shared rewards. The
partnership is associated with alignment of the common goals. Hence shared respect is the most
important principle for the organization and it is important that organization and the peers respect,
appreciate and understand differences. The capabilities and the responsibilities of the organization are to
be shared so that they can perform the roles effectively.
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4. Describe any THREE key characteristics of effective relationships in networking and partnerships
The three key characteristics of effective relationship are:
Supporting:
For an effective partnership each of the member are required to feel optimism and the collaborate
efficiently with the others. In the supportive partnerships the members are infused with a great amount
of hope for themselves.
Rewarding:
The partnership should be rewarding so that they are inspired to perform better in the collaborative
opportunities and this would increase the efficiency of the business of the organization.
Cohesion:
The partnership should be about a cohesion among the different partners in the agreement. All the
partners are required to make an effort to collaborate with the other partners.
5. What are some of the barriers that can come in the way of a successful partnership?
There is various type of barriers that arises in the way of a successful partnership. In various situations the
organizations are not able to understand where to start the partnership from. In addition to this, the
partnership is a challenging task and it takes a long time to establish a relationship. Also in some cases the
partnership becomes too expensive for the other organization to hold.
6. Explain emotional intelligence and its relationship to individual and team effectiveness within and
organisation
Emotional intelligence exists to varying degrees across different situations and emotional tasks, in
everybody. Emotional Intelligence includes the ability to engage in sophisticated information processing
about one’s own and others’ emotions and the ability to use this information as a guide to thinking and
behaviour. That is, individuals high in emotional intelligence pay attention to, use, understand, and
manage emotions, and these skills serve adaptive functions that potentially benefit themselves and
others. A person with emotional intelligence does not only feel comfortable among others, but he or she
will help others to feel at ease as well. This is something that can be taught/ trained. This also effects the
team to a great extent so that the organization is affected and a great amount of improvement takes
place within the organization.
7. Explain organisational transformation and the management of the stages of change during a partnership
formation
During the partnership phase the organization has to adapt quickly to the change and transformation
within the organization. This would also change the model of the organization structure and the model is
based on the business of the organization. The employees of the organization also need to meet the
criteria mentioned by the organization and follow the rules and regulations of the organization. In
addition to this the organization is required to maintain a change management policy so that the business
of the organization is effective.
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8. What are some of the steps you would take if there were a conflict with a network partner?
In case there is a conflict among the partner there has to some steps such as abiding by the rules of the
agreement. Both the parties are summoned by the mediator and the management of both the
organization are to assigned some responsibilities that would help the employees of the organization to
be managed effectively. In addition to this, the HR department of the organizations are also required to
manage their resources effectively which would help them in performing the mediator role effectively. In
addition to this if a partner is note behaving appropriately then the other partner can use the clause to
expel the partners form the ownership.
9. Explain the five types of conflict management strategies in your own words
The five conflict management strategies are:
Competing: In this type the other partner performs the task regardless of the other partners’ decision and
however this should only be use in case there is only is a minimal chance of saving a particular type of
partnership.
Collaborating: In this situation, the partners are both assertive and co-operative.
Compromising: In this approach, the partner might not be satisfied fully however, the main goal is only
limited to finding a solution.
Avoiding: In this approach the conflict is very common and the partner generally avoids the issues and the
problems is dealt without engagement of the other partner.
Accommodating: in this situation the demands of one of the partner is accommodated by the other
partner.
10. What steps can you take to end a partnership that is not working well?
The following steps are to be taken to end a partnership that is not working well:
Firstly, the partnership agreement is to be reviewed. After the review the partnership is discussed with
the other partners. All the debts and liabilities are discussed and cleared in the next step. The dissolution
of the partnership is filed and the other partner is notified. The partnership is ended when the other
partner reaches an agreement.
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ASSESSMENT 3- Practical Application
Background:
 For this assessment you can use your own workplace as the case study. Alternatively, if you
are not working you can use ACTB as your workplace.
 Imagine that you have been appointed as a senior manager in your workplace. It is your
responsibility to grow the networks for the business in order to:
1. Promote the business in the local community
2. Enhance the reputation of the business
3. Get acquainted with the local council and members of parliament
4. Represent your business at community business forums and other local industry
events
This assessment has TWO parts
Part A: Prepare for networking
Complete the following activities:
1. Describe your organization briefly? (Name of the organisation, when was it established, location, what does it do, what are its
key products and services, who are its main customers, number of employees etc)
The network solution is prepared for the organization for interconnecting the different branches
of the organization. The organization needs to provide different service to the user connected to
the network and the network should be divided into different subnet such that the network can
be divided and the efficiency of the network can be improved. The organization is a software
development company and the information system of the organization should be connected
such that it can handle the request of the user and maintain the records of the business.
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2. Complete the following quiz about your own networking skills and identify your strengths and
weaknesses
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3. Prepare an ‘elevator pitch’ about yourself and your organization that you can use at professional
networking events. (You can look at examples here: http://yourpersonalbrandname.com/elevator-pitch-examples/)
Write your own ‘elevator pitch’ below.
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The main goal of the organization is to interconnect the different departments and enabling
communication between the employees working in my organization. The scope of the expansion
of the network is analyzed for the development of the network solution and a report is prepared
documenting the list of hardware and the software that are essential for the development of the
network solution. A training is given to the employees regarding the usage of the network and
the risk of misuse of the network is eliminated by using antivirus software and increasing the
efficiency of the network.
Part B: Participate in a professional networking meeting (Role-play)
Your trainer will set up a business-networking event during class time. It is COMPULSORY to attend the
scheduled networking event in class.
ROLE-PLAY
1. You will be representing your selected organization at the network meeting
2. You will meet and greet other invited members
3. During the formal part of the networking meeting, you will be required to introduce yourself and
your organization to the whole group.
4. After the formal introductions, you will be required to identify any ONE organization with which
you can form a partnership in the future to grow your business further.
Your trainer will observe you during the role-play and write his/her comments about your participation
below:
Trainer to complete this section:
Student name: _____________________________
Student ID: ________________________________
Date observed: _____________________________
 Good introduction  Confident delivery  Good body language  Satisfactory overall
Trainer name: ______________________________
Trainer signature: ___________________________
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ASSESSMENT 4- Forming a partnership
This is a MAJOR assessment. To complete this assessment you need to review:
 Reading 3: Partnerships: Frameworks for working together
Background:
 For this assessment you need to use your own workplace as the case study.
 Imagine that you have been appointed as a senior manager at BEST & MORE (BM), a retail
outlet in the city. Imagine that BM’s mission is to become Australia’s leading customer service
provider. BM upholds the values of ‘customer care’, ‘friendly service’ and employee safety.
 The strategic goal of BM is to:
1. Achieve 30% growth in sales by improving customer service standards
2. Reduce workplace injuries by 50% within one year by providing workplace health and
safety training to staff
 BM is covered by all relevant Australian laws. In particular, the organisation must comply
with:
1. Work Health and Safety Act 2011
2. Fair Work Act 2009
3. Racial Discrimination Act 1975
4. Age Discrimination Act 2004
5. Australian Human Rights Commission Act 1986
6. Disability Discrimination Act 1992
7. Racial Discrimination Act 1975
8. Sex Discrimination Act 1984.
 The CEO of BM wants to see an improvement in BM’s customer service standards. The other
Senior Executives include the Finance Manager and the Human Resources Manager. The
senior executive have made a decision to partner with a training organisation to achieve its
long term goals. The annual budget for this program is $20,000. The funding will be provided
by BM
 It is your responsibility to develop a learning program partnership for BM with ACTB, a
registered training organisation in order to:
1. Up-skill your team of 40 employees in the following areas:
 Customer service skills
 Workplace health and safety legislation
2. Enable two selected senior staff members to attain a nationally recognised ‘Diploma of
Management’ qualification through ACTB every year
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Your task:
1. Based on the above scenario, respond to the following questions:
 What is the mission of your organisation?
The mission of the organization is to interconnect the different department in different
geographical location and improve the communication between the employees such that
the work efficiency is improved. The security of the data packets is enabled by encrypting
the communication channel and protecting the information from external access.
 What are the core values of your organisation?
The organization believes on the right path for the establishment of the goals and
determine the integrity of the ethics for using the network and maintain the identity of
the user to use the network solution developed for the organization.
 What are the strategic goals of your organisation?
The strategic goals of the organization is to maintain a control over the flow of the data
packets in the network and track the activity of the user to secure the network from
external agents.
 List at least three specific laws that your organisation must comply with
The three specific laws that the network of the organization should comply are listed
below:
Work health and safety act 2011
Australian Human Rights Commission Act 1986, and
Sarbanes-Oxley Act of 2002
2. Read the ‘Checklist for setting up and maintaining the partnership’ on Page 16-18 of Reading 3
(Partnerships: Frameworks for working together) to understand how you can develop a detailed
plan for the above partnership between your workplace an ACTB. Answer the questions below:
a. Step 1: Defining the need for a partnership
i. What is the need for a partnership with ACTB?
The needs of the partnership with ACTB is to protect the minority owners and
protect the business and the partner investment from bankruptcy. It maintains a
continuity in the business and helps to maintain a control over the owner of the
business.
ii. What benefits will be gained for BM by this partnership?
The benefits gained from the partnership is to provide sales and marketing
support to the customers and the employees should be engaged to provide new
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strategies for the improvement of the current business process of the
organization. A wide range of opportunities can be gained for boosting up the
productivity of the business with the partnership in the current business.
iii. What benefits will be there for ACTB?
ACTB can improve the reliability of the customer and launch new products with the
implementation of partnership in the current business and improve the current
business for gaining the goals and objectives of the organization.
b. Step 2: Starting the process
i. Who should be involved in the discussions regarding forming a partnership
between BM and ACTB?
The employees working in the organization should be involved in the stakeholder
meetings for finding the goals of the organization and improvement of the skills
for merging the business. The communication plan should be created for
improvement of the communication and discussing with the stakeholders for
finding the problems and improve the business policy.
ii. List the responsibilities of ACTB in the partnership.
The main responsibility of the ACTB in the partnership is to create a sustainability
plan and analyse the rules and legal issues that can rise during merging the two
business process. The skills of the employees should be identified for assigning
new roles and position for merging the business and gain competitive advantage
over the other organization.
iii. List the responsibilities of BM in the partnership
The main responsibility of BM in the partnership is to manage the current
business process and identification of the scopes for the improvement of the
profit of the organization. The partnership strategy should be created for
production of new product of service for attracting more number of customer and
increase the business process of the organization.
iv. What is the function and nature of the partnership?
The main function of the partnership is to collect and distribute information of
both the business organization and redefine the objectives for the management of
the communication, coordination of the employees working in the organization to
improve the current performance of the business.
v. What are the benefits and outcomes for the target groups?
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The quality of service and the information would be improved for the targets
group such that the efficiency of the business is improved. It helps in increasing
the loyalty of the customer and creates awareness among the customer regarding
the service and the solution for the development of the network solution.
c. Setting up and maintaining the partnership
i. What is the vision and agreed goals for this partnership?
A strategic solution should be created for creating a long term sustainability of the
current business and prioritize the partnership for the accomplishment of the
goals of the organization.
ii. What skills and competencies will be needed to manage and support the
partnership?
A communication skill is required for the management of the partnership and
short and concise phrases should be used such that it can used as a tool. The
vision statement should be analysed and new strategy should be developed for
the improvement of the performance of the current business.
iii. What is the recommended process for decision making?
Relevant information should be gathered and the alternatives should be selected
for taking appropriate action against the decision. The decision that should be
enforced should be reviewed and higher potential should be used for processing
the internal processes based on the priority of the decision.
iv. What processes can be used for performance monitoring?
Monitoring and evaluation of the performance is important for the success of the
business and necessary condition should be analysed for management of the
activities. The process that are involved in performance monitoring are defining
the purpose and scope, determination of the roles and responsibilities, defining
the performance and determination of the required capacity for effectively
implement the performance metrics.
v. Who will fund the program?
The program would be funded from the banks and the members of the business
and the existing classes should be involved for finding its impact. The possibilities
of the colleagues should be considered for the management of the resources for
funding the project.
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vi. Develop a communication strategy for BM and ACTB
A communication strategy should be designed for increasing the efficiency of the
communication and meet the objectives of the organization. Strategic plan should
be created for the management of the overall strategy and it should include the
purpose of the statement, current situation, PEST, Competitor, SWOT and
competitor analysis.
vii. Define ground rules between BM and ACTB
Policy and guidelines should be defined for the establishment of the rules for the
management of the planning stages of the project. The location, ethnicity, skills
and expertise of the members should be defined for the management of the rules.
Appropriate decision and delivery of the project should be defined for merging
the business.
viii. Develop an administration plan for this partnership to work effectively
The management responsibility should be managed and the responsibility of the
transition of the different stages of the project management should be defined.
The delivery of the project, contract performance and the service outputs should
be used for the management of the changes and create a strong relationship
between the different project parties.
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