BSBLDR413 Lead Effective Workplace Relationships Project Portfolio

This project portfolio is for BSBLDR413 Lead Effective Workplace Relationships course. It includes sections on preparing to lead the team, sharing information and collaborating, supporting performance improvement, managing conflict, and reviewing leadership. The portfolio covers the work task, team objectives, collaboration strategies, communication strategies, and compliance with legislative/organizational requirements.

LEAD EFFECTIVE
WORKPLACE
RELATIONSHIPS
BSBLDR413
P R O J E C T
P O R T F O L I O
S T U D E N T
STUDENT VERSION

Contents
Section 1: Preparing to lead the team 6
Section 2: Sharing information and collaborating 10
Section 3: Supporting performance improvement 13
Section 4: Managing conflict 15
Section 5: Reviewing leadership 17
BSBLRD413 Lead effective workplace relationships Project portfolio Student v1 2021 | 2

Student name & ID:
Assessor:
Date:
Business or
Community/Social group this
assessment is based on:
Worducation
Documentation reviewed as
preparation:
Project proposal, plan and status report
Leadership role assumed by
student (e.g. Customer
Services manager):
Team undertaking work task
(e.g. Customer services
team):
Work task that will be
completed by team:
Job roles that will be
participating in work task
(e.g. sales consultant,
shipment officer, customer
representative):
Job role 1
Job role 2
Job role 3
Job role 4
BSBLDR413 Lead effective workplace relationships 3

Section 1: Preparing to lead the team
1. Define the work task.
Describe the work team that
you lead
Provide an overview of your
chosen work team and its
objectives.
Include:
 the purpose of the team
 the team’s objectives
 a description of how the
team’s purpose relates
to the organisation’s
overall strategy.
In your answer, explain why
it’s important for workplace
relationships that your team
clearly understand its
purpose and objectives.
The team that has been chosen for the social start up business that
manufactures and distribute tablet computers to primary school
students and thus require team who are having Chief executive
officer, Chief operations officer, product manager, Chief technology
officer, Chief marketing officer, Chief financial officer, business
development manager and customer service representatives. Their
primary objective and basic purpose involves is to provide effectual
facilities and changing the way in which the children learn at school
premises. They actually want to see the world without illiteracy. The
company prepare the strategy is to make sure about the financial
operations, performance indicators and prepare such strategies those
are result supportive in nature. Moreover, they want to identify new
and advanced existing sources of revenue along with assist the
children learning. Moreover, apart from this, other aim is to make profit
margins of around 10% per annum.
Hence, in order to fulfil all the requirements and basic objectives of the
company, the team members are highly able to work in collaborative
manner at the work premises as each one have their unique role as
per their skills, qualifications and talent and thus requires great
amount of collaboration.
Collecting and analysing
information
In order to uncover the staff tasks, there are major activities which
help to demonstrate the tasks into most successful manner such as
BSBLDR413 Lead effective workplace relationships 4

Identify the information that
you relied on to define the
work task.
Include: What information did
you collect and how did
you collect it? How did you analyse
the information (for
example, What system
did you use? How did
you ensure that you
relied on accurate
information from a
range of sources –
internal and external?
etc) How did the information
that you collected
inform your planning?
For example:
o How did it help you
to decide how you
would lead your
team?
o How did it help you
to plan to achieve
the work task?
Note: Ensure that you refer
to relevant policies,
procedures and legislation in
your answer.
Attach relevant policies and
procedures, information
samples, links to information
sources and references to
this section of your portfolio.
the ways such as taking interviews and focus groups, providing them
hands on activities, with the use of statistics and through search
engine, the work has been decided as per the tasks given to the team
members. The company collects personal information related to each
creator, licensees, publishers and IT professionals on the basis of
normal course of its business. Moreover, they also collect through
third party collection method in accordance with the requirements of
the APP’s which involves agreement with other similar organizations
in other countries that enable the use of foreign text and images in
Australia and the collection of fees and loyalty for the use of Australian
works overseas and might collection information within this process as
well. Moreover, the data also collected through public domain sources
such as social networking services, industry guides, internet and
through purchased mailing lists and business database lists which are
utilised in order to send marketing material where recipients have
consented to receive such communications.
The data has been analysed with the help of artificial intelligence
method which is the ultimate source of data collection or information
gathering system. This technology is highly excelling at extracting the
insights and patterns from the large sets of data and easily able to
make predictions about the final outcomes. It can consider appropriate
information both in internal and external to the company as it helps to
recognize emerging risks and threats that are not yet considered.
The personal information that are being collected helps to decide and
lead the teams as it enables the team leader to solidify the personnel
goals, setting up a team structure, hire talented employees, hit the
ground running and evaluate the overall business development along
with their readjustment with the help of appropriate utilization of AI.
With the collection of detailed and appropriate information, the team
members are easily able to innovate various ways of working, offer
various and appropriate consultations, provide sales demos, nurture
prospects, communicate with marketing, invest into the websites and
push employees to expand and refine their skills. As the basic aim of
the Worlducation is to learn and develop program along with activities
for all employees to extend their information and thus acquire new and
advanced skills to complete their job role in better ways.
BSBLDR413 Lead effective workplace relationships 5

The policies prepared for them are applied for all type of employees
which involves full time, part time as well as all other permanent
employees. Employees, executives and managers are highly aim to
build a professional development culture in order to seek new learning
opportunities and responsible to coach their teams along with
identification of their requirements.
Planning to share information
with team and stakeholders
Plan how you will share your
ideas and information about
the work task with your team
and other internal and
external stakeholders.
Describe:
 the strategies that you
will use
 the information that you
will share
 how those strategies
and information will
help to promote team
cohesion and develop
positive workplace
relationships
The primary aim of Worlducation is to increase and structured the
communications whether internal and external to reinforce the vision
and strategic priorities. Moreover, there are other communication
channels as well which can help to create effectual collaboration
among team members. The internal communication policy and
procedures are implemented in a manner which ensures the
compliance with related legislative requirements and standards of best
practices. With the help of adopting staff bulletin, company intranet,
social networks and staff emails, the company is able to share the
collected information as each communication channel plays their own
and major role. They are utilised in order to convey information which
is important for executive team and other staff members. All such data
communicating sources enables to keep the information real, timely
and focused towards the information that are being collected.
The information that are required to be share are related to the
policies that are adhere to national laws and rules in which the
BSBLDR413 Lead effective workplace relationships 6

 how your strategies will
meet the diverse needs
of your team and
stakeholders.
Include:
 a list of the internal and
external stakeholders
who you will include
(and why)
 a list of the team
members who you will
include (and why).
company does their business. This includes various annual reports
news, quarterly study, along with certain rules the employees are not
allowed to discuss material and non-public matters with outsiders.
Advanced clarification over the team goals and company objectives
makes each team member to work as per their role and reduces the
amount of conflicts among themselves. This assist them to generate
an environment which is highly positive and productive in nature.
With the help of strategies such as keep the message real at the time
of delivering to another member of team enables the stakeholders and
other team members to work over certain aspect or tasks without
having any confusing situation. Moreover, the timely delivery and
consistence focus also enables them to improve their productivity
level along with maintaining their sustainability.
The internal stakeholders include management people, sales staff,
designers, manufacturers, purchasing staff, experts, assembly people
and sales team. All of them are highly able to fulfil the requirements
and desires of the consumers as well as children.
The external stakeholders include customers, suppliers, shareholders,
investors, government agencies along with the wider community who
enables them to fulfil their business goals.
The team members includes:
Chief executive officer,
Chief operations officer,
Product manager,
Chief technology officer,
Chief marketing officer,
Chief financial officer,
Business development manager
Customer service representatives
All of the above members are the team members of the overall
projection of the company as each individual enables the project to
make a success in highly considerable manner.
BSBLDR413 Lead effective workplace relationships 7

Planning to collaborate with
your team
Plan how you will collaborate
with your team to develop a
strategy to complete your
work task.
The diversified requirements of teams are the resolution of cultural
barriers which can be overcome through make sure about clear and
polite communication, learn about different culture, work towards
BSBLDR413 Lead effective workplace relationships 8

Describe: the diverse
requirements of your
team (e.g. cultural
differences) and the
actions that you will
take to address them the social and cultural
environment relevant to
your organisation and
team and how that
might support or hinder
the achievement of your
work task the strategies that you
will use to ensure active
collaboration with all
members of your team
 the techniques that you
will use to engage with
members of your team
and to build trust
 any relationship
problems that you
foresee that may impact
achievement of the task
and how you plan to
address them.
How did you use your
personal and professional
networks to support your
leadership and relationship
building skills?
accommodating cultural differences, share knowledge and employ
diversity training sessions.
The components of socio cultural environment includes attitude,
belief, religion, education, company structure, etc. All such plays a
major role in order to make any team effective as well as vice versa.
The strategies such as sharing company mission again and again,
communicate expectations, communicate team goals, promote
community working environment, foster honest communication and
encourage creativity.
With the help of adopting appropriate listening, offer great networking
opportunities, highlight success, speak the truth in front of team
members, encourage role model transparency and admit if not able to
understand anything.
Workplace challenges involves figuring out the workplace culture,
making mistakes, time management, office bullies issues, trouble
makings, etc.
For an effective leader, the networking playa a major role as building,
maintaining and interacting with professional network is highly able to
make a person lead their tem effectively.
BSBLDR413 Lead effective workplace relationships 9

Attach:
Information sources/references ☐
Policies and procedures ☐
Links to relevant legislation ☐
Information samples ☐
BSBLDR413 Lead effective workplace relationships 10

Section 2: Sharing information and collaborating
Sharing ideas/information
Summarise the outcomes of
your information sharing
process.
Reflect on: whether or not the
process met the needs of
the internal and external
stakeholders as identified
in Section 1. Provide
reasons for your answer how the sharing of
information impacted your
workplace relationships in
this case (choose one
internal stakeholder and
one external stakeholder
to comment on
specifically). how your sharing of
ideas/information
complied with your
legislative/organisational
requirements
Attach proof of your
ideas/information sharing (e.g.
information piece, video,
screen recording of virtual
meeting, email, presentation
etc) to this section of the
portfolio (if not already viewed
in person by your assessor).
You should also attach links to
relevant legislation and
policies/procedures.
As per the above utilised information sharing procedure, I can say
that the requirements of the internal as well as external stakeholders
have been met in successful manner as the project tasks have been
fulfilled in most successful manner.
With the help of sharing great understanding about the objectives
through the help of good communication channels the overall goals
enable us to review and adapt the ways through which support has
been provided to deliver things appropriately. Managers are the
ones who effectively manage the teams with appropriate
communication channels along with the shareholders as well
because they are also able to invest into the company because of
proper communication channel adoption.
The data has been shared after considering all the necessary
policies and regulations that are being prepared for security
purpose. Company fulfils the Privacy Act 1988 which is prepared for
the protection of personal data that is being collected for the project.
BSBLDR413 Lead effective workplace relationships 11

Collaborating with your team
Summarise the outcomes of
your team meeting. Include: at least two strategies
that you developed in
collaboration with your
team to successfully
complete the work task at least two
communication strategies
that you used to maintain
engagement of the team
in the collaboration
process at least two examples of
how you adapted your
personal communication
style during the meeting at least two examples of
strategies that you used
in the meeting to develop
or strengthen a workplace
relationship at least two examples of
strategies that you used
in the meeting that
facilitated collaboration
within the team to
complete the work task at least two things that
you did well when leading
collaboration/workplace
relationships during the
meeting at least two
improvements that you
would make when leading
collaboration/workplace
relationships next time.
1. Promote creativity
2. Set measurable goals
1. Provide clear instructions
2. Great communication tools
1. Giving team members a broad overview
2. Tell them the primary purpose of the project
1. Appreciate each employees’ role
2. Keep the commitments
1. Keep the groups as per the members’ interests.
2. Assign tasks as per their capabilities
1. Timely completion of tasks i.e. proper time management
2. Selecting great communication channels top avoid any
barrier.
1. Cultivate openness and transparency
2. Establish a judgement free idea sharing culture
BSBLDR413 Lead effective workplace relationships 12

Attach proof of your team
meeting (e.g. video, screen
recording of virtual meeting,
audio recording of
teleconference) to this section
of the portfolio (if not already
viewed in person by your
assessor). You should also
attach a copy of the strategy
which you developed as a
result of the decisions made in
the team meeting.
Progress report
Describe the process that you
used to communicate the
progress of the work task to
internal and external
stakeholders.
Reflect on how the process
that you selected:
 supported effective
workplace relationships
 met the needs of the
individual stakeholders
(social, cultural
environment, etc)
With the help of team meeting, the information had been transferred
among all the stakeholders which helps to create appropriate
workplace relationships. The team meeting was based upon open
discussions within which each participated in successful manner.
This also assist to build a transparent and open culture which avoid
many cultural barriers and enhances productivity level.
Attach:
Proof of team meeting ☐
Links to relevant legislation ☐
Relevant policies/procedures ☐
BSBLDR413 Lead effective workplace relationships 13

Work task completion strategy ☐
Progress report ☐
BSBLDR413 Lead effective workplace relationships 14

Section 3: Supporting performance improvement
Preparing to support
performance improvement
Summarise the processes that
you followed when preparing
to support a colleague to
improve their performance.
Include: the signals that helped
you identify that there
was room for
improvement in
performance the areas of performance
that required
improvement the performance
improvements methods
that you selected and
why the sources of information
that you relied on to
inform your decisions
(don’t forget to include
consultation processes) the relevant legislation,
policies and procedures
that you relied on and
how you applied them.
Attach links to relevant
legislation, policies and
procedures to this section of
the portfolio.
With the help of measuring the actual performances of employees
with the desired outcome of the task through the help of key
performance indicator.
The areas that require improvements are related to consumer
service and interpersonal skills.
With the help of adopting plan, do, check and act procedure, then
areas of improvements had been identified. It helps in continuous
improvement of processes and people.
With the help of making reports, preparing minutes of meetings,
internal memoranda and policies files.
By using code of conduct, recruitment policy, internet and email
policy, anti-discrimination and harassment policy, grievance policy
along with termination policy.
Supporting performance
BSBLRD413 Lead effective workplace relationships 15

improvement
Summarise the outcomes of
your performance
improvement meeting.
Include: an analysis of the
techniques that you used
to engage and motivate
your colleague an analysis of the issues
that were hindering the
person’s performance
and how you addressed
these the methods that you
used to manage the
person’s performance
and how they complied
with the legislation and
policies and procedures
identified in the first part
of this section
Reflect on:
 two things that went well
in the meeting in relation
to leading effective
workplace relationships
 two things that you would
do differently next time.
Attach proof of performance
improvement meeting (e.g.
video, screen recording/audio
recording of virtual meeting) to
this section of the portfolio (if
not already viewed in person
by your assessor).
With the help of provide appropriate incentives, set smaller weekly
goals, being transparent, motivate individuals and radiant positivity.
High level of absenteeism, slow response to work requests and
preventable accidents are the major issues which hinders the
person’s performances. However, with the help of appropriate
policies, the issues have been resolved in successful manner.
With the help of using peer review method, key performance
indicators and management by objectives, the performances have
been evaluated.
1. Selection of candidates for
specified tasks.
2. Delivery of tangible results
1. Invest less into materials and more in my mind
2. Improve my patience level
Attach:
Proof of performance improvement meeting (if relevant) ☐
Policies and procedures ☐
BSBLRD413 Lead effective workplace relationships 16

Section 4: Managing conflict
Preparing to manage conflict
Summarise the processes
that you followed when
preparing to manage conflict
Include: the signals that helped
you identify that there
was conflict the conflict
management methods
that you selected and
why the sources of
information that you
relied on to inform your
decisions (don’t forget
to include consultation
processes) the relevant legislation,
policies and procedures
that you relied on and
how you applied them.
Attach links to relevant
legislation, policies and
procedures to this section of
the portfolio.
Conflicts that had been identified with the help of behavioural changes
and body language along with the words that were chosen by
members.
With the help of collaborative method, the conflicts had been resolved
as it encourages problem solving, generates employee productivity and
teams become more efficient.
Through one on one sessions with the people among which the conflict
arises.
With the help of making the employees aware about the rules and the
condition at which they can approach HR personnel.
Managing conflict
Summarise the outcomes of
BSBLRD413 Lead effective workplace relationships 17

your conflict management
meeting/s.
Include: an analysis of the
techniques that you
used to lead improved
workplace relationships
and reduce conflict an analysis of the
issues that had led to
the conflict the methods that you
used to manage the
conflict and how they
complied with the
legislation and policies
and procedures
identified in the first part
of this section
Reflect on:
 two things that went
well in the meeting in
relation to leading
effective workplace
relationships
 two things that you
would do differently
next time.
Attach proof of conflict
management meeting/s (e.g.
video, screen
recording/audio recording of
virtual meeting) to this
section of the portfolio (if not
already viewed in person by
your assessor).
Collaborative method
Cultural differences and communication barrier
With the help of problem solving and collaborating method, the
conflicts had been resolved with the help of set company policies.
1. Generation of great ideas
2. Preparation of plan
1. Conduct team meetings out of office environment to promote
open environment.
2. Share understanding of the work in time to time manner.
Attach:
Policies and procedures ☐
Proof of conflict management meeting/s (if relevant) ☐
BSBLRD413 Lead effective workplace relationships 18

Conflict management strategy (if relevant) ☐
BSBLRD413 Lead effective workplace relationships 19

Section 5: Reviewing leadership
Seeking and analysing
feedback
Summarise the processes
that you undertook to seek
and analyse feedback on
your relationship
management.
Include: the processes that you
used to seek feedback the reasons that you
sought feedback a list of the people who
you sought feedback
from and the reasons
why you selected those
people a summary of the
feedback you received an analysis of the
feedback and the
actions that you will
take to implement it.
Identify: at least two areas for
future improvement in
the area of leading
workplace
relationships. Describe
how you apply this
information to your
practice.
Attach copies of written
feedback that you received,
as well as copies of relevant
policies and procedures. You
should also attach
information about any
training opportunities
With the help of survey method
Feedbacks plays a major role as it helps to improve performances and
motivate for further tasks in successful manner.
The feedback had been sought from managers, supervisors and
colleagues as it highly able to assist the work that are being conducted
by team members.
From the feedback that are received includes certain areas which
requires improvements such as interpersonal skills and customer
services.
With the help of providing each member personal development plan
along with training sessions to overcome from their weaknesses.
1. Confidence
2. Knowledge
Both the elements are highly beneficial for successful completion of the
project.
BSBLRD413 Lead effective workplace relationships 20

Attach:
Written feedback ☐
Policies and procedures ☐
BSBLRD413 Lead effective workplace relationships 21