BSBMGT403 Implement Continuous Improvement

ASSESSMENT 3
Student
name Student
ID
Unit
code
and
name
BSBMGT403 - Implement continuous improvement
Assessment Outcome
Satisfactory Not Satisfactory  Resubmission Date:
Trainer’s
Feedback:
Trainer’s Name:
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Signature: Date:
Students please note:
Your results will be made available in your Student Portal. Your Trainer will also email you
with feedback on your performance, including where gaps are identified. Please ensure
you regularly login to your student portal and Stanley College email to check this
information. All decisions, including Assessments Outcomes can be appealed. For more
information please refer to our Complaints and Appeals Policy (available from Student
Services team or via our website).
Document Name: BSBMGT403 Assessment-task-3 RTO : 51973 CRICOS Code :
03047E
Location: NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \
BSB15\BSB50215 - Diploma of Business\BSBMGT403 - Implement continuous
improvement\Assessment\
Version: 1.3 Approved on: 13-09-
2017
Review Date: 13-
09-2018 Page 1 of 28

Student Feedback:
Please take the time to provide us with any feedback on your experience during
the delivery and assessment experience by emailing us directly at
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Alternatively you can complete the anonymous monthly student feedback
survey.
Document Name: BSBMGT403 Assessment-task-3 RTO : 51973 CRICOS Code :
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improvement\Assessment\
Version: 1.3 Approved on: 13-09-
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09-2018 Page 2 of 28

Feedback communication
Performance objective
You must be able to demonstrate knowledge of the principles and techniques of
continuous improvement by incorporating them into a continuous improvement
(CI) procedure developed and implemented by a team.
Assessment description
You will present a written feedback report on implementing Australian
Hardware’s continuous improvement processes, following on from your
collaboration workshop in Assessment Task 1 and your coaching demonstration
in Assessment Task 2.
You will create a small database using Excel or Access by inputting data provided
by your assessor, and will explore outputs such as spreadsheets to monitor and
review performance.
You will addresses four (4) knowledge questions (in a written report) on
implementing a continuous improvement procedure, with recommendations to
explain how collaboration and coaching demonstrate continuous improvement
principles using CI techniques, and evaluate your own performance in the CI
process.
Finally, in a case study of ACME Steel, you will apply the same CI principles and
answer four questions by way of evaluation and feedback.
Procedure
1. Review your collaborative workshop planning (from Assessment Task 1) and
your coaching/mentoring session, together with your recommendations
(from Assessment Task 2) on Australian Hardware’s continuous
improvement process.
2. Write answers to the four knowledge questions (in Appendix 1 below), as
preparation for your continuous improvement (CI) report.
3. Prepare a written report on the outcomes of the continuous improvement
process at Australian Hardware, including:
a. discussion of feedback from workshop and coaching participants
Document Name: BSBMGT403 Assessment-task-3 RTO : 51973 CRICOS Code :
03047E
Location: NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \
BSB15\BSB50215 - Diploma of Business\BSBMGT403 - Implement continuous
improvement\Assessment\
Version: 1.3 Approved on: 13-09-
2017
Review Date: 13-
09-2018 Page 3 of 28

b. a list of typical areas of need for coaching and mentoring to support
continuous improvement
c. your recommendations (from Assessment Task 2) for further service
and productivity improvements, including the procedure for
recordkeeping
d. database report or spreadsheet
e. an explanation of how change management techniques can support
continuous improvement and initiative.
4. Read the ACME Steel case study (Appendix 3 below), and write your
answers to the four questions on continuous improvement at ACME Steel
(Appendix 2 below).
5. Submit all documentation to your assessor in accordance with the
specifications below.
Specifications
You must submit:
● a written report on continuous improvement processes at Australian
Hardware, including, or with attached:
○ feedback from coaching participants
○ a list of typical areas of need for coaching and mentoring in continuous
improvement
○ recommendations for service and productivity improvements
○ reference to recordkeeping procedure
○ data evidence in a spreadsheet/summary report
○ explanation of how change management techniques can support
improvement and initiative
● written responses to continuous improvement knowledge questions
● written responses to questions on continuous improvement at ACME Steel.
Your assessor will be looking for:
● answers which demonstrate an understanding of continuous improvement
principles, systems, techniques and tools
● evidence of effective collaboration with others, including taking an active
role in facilitating communication in a group and taking a lead role on
occasion
Document Name: BSBMGT403 Assessment-task-3 RTO : 51973 CRICOS Code :
03047E
Location: NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \
BSB15\BSB50215 - Diploma of Business\BSBMGT403 - Implement continuous
improvement\Assessment\
Version: 1.3 Approved on: 13-09-
2017
Review Date: 13-
09-2018 Page 4 of 28

● evaluation of the effectiveness of decisions in terms of how well they meet
stated goals
● use of a range of digitally based technology and applications to access and
filter data, extract, organise, integrate and share relevant information (e.g.
Excel or Access, to produce mock-up of data)
● use of technology to monitor and review performance
● recognition of potential of new approaches to enhance work practices and
outcomes.
Adjustment for distance-based learners:
● No changes to the assessment procedure or specification are required.
● Documentation may be submitted electronically.
● A follow-up interview may be required (at the discretion of the assessor).
Document Name: BSBMGT403 Assessment-task-3 RTO : 51973 CRICOS Code :
03047E
Location: NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \
BSB15\BSB50215 - Diploma of Business\BSBMGT403 - Implement continuous
improvement\Assessment\
Version: 1.3 Approved on: 13-09-
2017
Review Date: 13-
09-2018 Page 5 of 28

Appendix 1: Continuous improvement (CI)
knowledge questions
Question 1
a. Define continuous improvement as implemented by your team at
Australian Hardware Ltd.
b. Name four or more elements of continuous improvement implemented by
your team at Australian Hardware Ltd.
c. Who was involved in the process (which stakeholders)?
d. What did you do as part of the Australian Hardware team to enable the
continuous improvement implementation to succeed?
A For Australian Hardware Ltd., continuous improvement is a tool to accomplish
the business objectives along with implementing them. The continuous
improvement strategies have been designed in a way so that the company meet the
strategic objectives which are a part of the business plan of the company. This
business plan leads to business goals of Australian Hardware (Hopper, 2017).
B The four elements of continuous improvement implemented by the team at
Australian Hardware Ltd. Are;
1. Knowledge sharing with the evaluation of data and analysis reports.
2. Quality Management so that quality at each and every process is pursued by the
company.
3. Enhancing customer satisfaction by the use of strategies so that the quality of
products is improved and setting up KPIs.
4. As the CI coaches conduct training session the environment of learning and self-
improvement is established.
C Australian Hardware involved many stakeholders from all levels of operation in
the process of continuous improvement. The COO, CFO, marketing managers,
operation managers, human resource manager and the store managers are a part of
continuous improvement system (Stillwagon, 2015).
D To successfully implement the continuous improvement we as a part of the
Australian Hardware team developed many strategies according to the business plan
of the company. Firstly, the current operational processes were reviewed to analyse
the problems. To gather this information, different tools like questionnaire,
Document Name: BSBMGT403 Assessment-task-3 RTO : 51973 CRICOS Code :
03047E
Location: NovaCore CMS\DMS\Academic Drive\Faculty\Business / Management \
BSB15\BSB50215 - Diploma of Business\BSBMGT403 - Implement continuous
improvement\Assessment\
Version: 1.3 Approved on: 13-09-
2017
Review Date: 13-
09-2018 Page 6 of 28